ConnectLife Home Appliance

ConnectLife Home

Appliance

WiFi Instruction

Note：

Read this owner's manual thoroughly before operating the appliance

2 
Table of Contents 
 
Welcome ..................................................................................................................................................................3 
How to install WiFi module ................................................................................................................................3 
System Operation Requirements .......................................................................................................................4 
A. Smartphone System Requirements.....................................................................................................4 
B. Wireless Router requirements ..............................................................................................................4 
C. In-Home WiFi Network Connectivity Tips ......................................................................................5 
D. Other Requirements and Precautions .................................................................................................5 
WiFi Module Performance Parameters ............................................................................................................5 
How to install ConnectLife .................................................................................................................................6 
How to add appliances and delete appliances ................................................................................................6 
Automation Function Introduction ....................................................................................................................7 
Troubleshooting .....................................................................................................................................................8 
Voice Control .........................................................................................................................................................9 
A. Work with Amazon Alexa ................................................................................................................. 10 
B. Work with Google Assistant .............................................................................................................. 14 
About Software Services ......................................................................................................................... 18 
Other instruction........................................................................................................................................ 18 
 
 
 
 
 
 
 
 
 
 
 
 

Welcome

Thank you for your purchase! We’re happy that you chose ConnectLife product, and

we are confident that you’ll be completely satisfied with your new Air Home Appliance

for many years to come. ConnectLife proudly stands behind our products and welcome

your suggestions and feedback that will help us to continue meeting your expectations.

We look forward to you sharing the positive experience you’ve had with our

product and our service!

How to install WiFi module

For Mini Split AC Only

1)Open air conditioner panel, and use tools to dismantle the terminal cover;

2)Connect the wire terminals of the module and of the internal machine;

3)Fix WiFi module with tools;

4)Fix the terminal cover with tools, and then WiFi module installation is finished.

For the installation of some products, the wifi module needs to be installed on the card

socket on the panel.

Notice: Please refer to actual product for specific installation method. This

instruction is only served as reference.

System Operation Requirements

A. Smartphone System Requirements

The following are the minimum specifications needed to successfully run the app on a

smartphone:

Table 1 Smartphone requirements

Terminal device

Android

IOS

Android 6 or higher

IOS 11 or higher

Resolution

1920*1080 or higher

960*640 or higher

B. Wireless Router requirements

Table 2： Wireless Router requirements

Standard

IEEE 802.11b/g/n

Frequency Range

2.402-2.483.5GHz

Security

128 bits WPA-PSK/WPA2-PSK

Output Power

802.11b: 11dBM(11Mbps)

802.11g: 15dBM(54Mbps)

802.11n: 11dBM(72.2Mbps)

Data Rate

802.11b: 11Mbps

802.11g: 54Mbps

802.11n: 72.2Mbps

Sensitivity

802.11b: 11Mbps

802.11g: 54Mbps

802.11n: 72.2Mbps

Modulation

QPSK+OFDM

Notice:

*Please try to use a certified 2.4G wireless router.

*The wireless router requirements are a general specification.

*Depending on the environment, there might be multiple WiFi access points available.

It is important to ensure that the correct one is being used.

*A router firewall may have high security or parental controls configured, and these

settings may block some required network ports for the device.

*The following network ports should be opened/whitelisted on your

router:80/443/55020/55030(Check the router’s user manual for instructions on

configuring firewalls.)

* The WiFi module does not support a new Wi-Fi certifed specifcation and non-standard

Wi-Fi certifcation type.

C. In-Home WiFi Network Connectivity Tips

*Locate the home appliance as close to the wireless router as possible.

*If the WiFi signal strength is weak, the App and WiFi module may be disconnected

depending on the Wi-Fi signal strength.Purchase a Wi-Fi repeater(range extender) to

improve the Wi-Fi signal strength.

*Check that no metal objects are attached to the appliance, or otherwise interfering with

the WiFi signal.

*Due to dynamic network connectivity request may time out. In this event, re-run the

network.

*Due to dynamic network connectivity control processes may time out, App and

product may display conflicting setting information. Reconnect to sync information.

D. Other Requirements and Precautions

* The smartphone must be connected with WiFi instead of 3G/4G/5G when it is paired

to the home appliances for the first time;

* When using the Application, cellular data use may generate expenses if the mobile

phone is connected with 3G/4G/5G data service;

* The internet connection may fail due to presence of any firewalls. If this is the case,

it’s recommended to contact your internet service provider;

* If your internet service provider requires an ID or a password to connect to the internet,

you must enter your ID or password when connecting to the internet.

WiFi Module Performance Parameters

Table 3： Internal WiFi module Performance Parameters

WiFi Model

AEH-W4G1/AEH-W4G2

AEH-W0G1/AEH-W0G2

Transmission frequency

2.4GHz

Transmission power

≤19dBm

Power supply

5V/450mA

3.3V/400mA

Operating temperature

-20℃~70℃

Operating humidity

20%~85%

How to install ConnectLife

Search for the ConnectLife application from the Google Play Store or Apple App Store

on a smart phone. Follow instructions to download and install the application. Or scan

the below QR code.

Android QR code iOS QR code

How to add appliances and delete appliances

Add appliances

1) Open the ConnectLife app.

2) Go to menu in the upper left corner → Appliances → click ‘ + ‘ in the upper right

corner or picture in the bottom → ADD NEW APPLIANCE → Air treatment →

select your appliance.

3) Follow the instructions of STEPS → NEXT → go to Settings of smartphone,

connect smartphone to the device(start with ‘HIS-’) →back to app and click

SETTING → select wireless router in the list and input the password, then waiting

for pairing.

* One appliance can only be paired by one account. If anther account wants to pair the

appliance, the appliance must be unbound by the first account.

Notice:

Before pairing your device, please make sure your device is connected to the Internet

through a wireless router. The smartphone and the appliance can not be paired through

3G/4G/5G cellular data service.

For an Air Conditioner: press Horizon Airflow button 6 times on the remote and the

buzzer will sound 5 times, wait until the display shows "77". Or press the "Sleep" button

8 times in the wire remote controller, you can pair after hearing the air conditioning

distribution network tone.

For a Portable Air Conditioner: click "SWING" button 6 times on the remote and the

buzzer will sound 5 times , wait until the display shows "77";

For a Window Air Conditioner: Long press "CONNECT" button on the device panel

for 5 seconds and the WiFI light will flash;

For a Dehumidifier: press "mode" and "fan" button at the same time and the buzzer

will sound 3 times, wait until the display shows "P2".

When the device completes the above operation, the wifi module will actively clear the

old cache information, which includes the SSID and PASSWORD of the wireless router

recorded in the previous network configuration.

Delete appliances

1) Open the ConnectLife app.

2) Go to menu in the upper left corner → Preferences → APPLIANCE SETTINGS

select appliance and click Unpair.

Automation Function Introduction

There are three selections in Automation：Manually triggered; Time based; Appliance

status. User can add them in ConnectLife app as below.

1) Open the ConnectLife app.

2) Go to menu in the upper left corner → Automation → ADD SCENE.

Manually triggered: User can use this function to turn on/off the scene manually. Once

user has set the actions, the user can manually trigger these actions. Manually triggered

can support multi-device operation.

Time based: It is a 7*24 Timer. User can set a start time and select days of a week, and

then set the device actions, when the set time requirement is reached, the actions will

be executed.

Appliance status: Users can set different judgment conditions for home appliances

such as power,mode,temperature(humidity),fanspeed status, when the conditions set by

the users are met, the home appliance will work according to the rules set by the users.

Notice:

* ALL Automation Function can support multi-device operation.

Troubleshooting

1.Cannot register to become a member

The reason:

1) The account name or password is wrong;

2) Incorrect e-mail format ;

3) Can’t receive a code from email to active account

Solution:

1) Please follow the prompt;

2) Register by correct e-mail format;

3) Please find email in your Mail garbage box or other box Or Contact local service

for help;

2.Cannot log into the account

Reason:

1) Network anomaly;

2) Account password is wrong;

3) The account isn’t active;

Solution:

1) Make sure connection is ok;

2) Input correct password;

3) Check whether the code in registered mailbox has been used;

3. Home appliance cannot be paired with the App

Reason:

1) Home appliance is not powered on;

2) Wireless communication signals are weak because the wireless router is out of range;

3) Wireless network cannot be connected to the Internet;

4) The appliance is not in “Pair” mode;

5) APP works abnormally;

6) Incorrect password of wireless router;

Solution:

1) Ensure that the device is powered;

2) Adjust location of wireless router or the appliance;

3) Contact your local Internet Service Provider (ISP);

4) Please refer to ‘Add appliances’

5) Close WiFi of smartphone and then re-open it Or Restart the smartphone ;

6) Input correct password of wireless router;

4. The home appliance is offline all the time

Reason:

1) The home appliance is not powered on;

2) Network anomaly;

3) The home appliance operates abnormally;

4) App communication is abnormal;

Solution:

1) Ensure that the device is powered;

2) Adjust the location of wireless router or of the appliance or Contact your local

Internet Service Provider (ISP);

3) Please unplug the unit for 10 seconds and power on again;

4) Restart the App, or dis-able and re-enable WiFi on the smartphone;

5. The appliance doesn’t respond to remote control

Reason:

1) The home appliance is not powered on;

2) The wireless router is not powered on;

3) Network anomaly;

4) App communication is abnormal;

Solution:

1) Ensure that the device is powered;

2) Ensure that the wireless router is powered;

3) Adjust location of wireless router or the appliance or Contact your local Internet

Service Provider (ISP);

4) Restart the App, or dis-able and re-enable the WiFi on the smartphone;

6. The App closes unexpectedly

Reason:

1) The smartphone app suddenly shuts down due to memory limitations of the

smartphone;

2) Due to a network error or server load, the connection is unstable;

3) Android or iOS system update;

Solution:

1) Close any unnecessary apps that may be running in the background before using

app;

2) Try to log in again at a later time;

3) Please contact the service;

Voice Control

Voice control brings better interactive experience. ConnectLife smart appliance can be

controlled by amazon alexa speaker and google home speaker.

A. Work with Amazon Alexa

Connect with Amazon Echo

Users must have a ConnectLife Account through the ConnectLife App. To

establish an account, please download the ConnectLife APP in the Play Store

(Android) or App Store (IOS), and create a Cloud Account for your home appliance.

Step 1: Sign-in to the ConnectLife app

and appliances which need to be controlled through Echo should be saved to your account.

Step 2: Set good device names

It’s important to use unique, distinctive names which are easy to remember and discern from your

other connected home products, such as “Bedroom portable” or “cooler”. If product names are too

generic or similar, you may have a difficult time controlling specific devices using your voice.

Try to avoid using similar sounding names or appending numbers to your appliance names. The

name like “air conditioner 1”,” air conditioner 2”, etc. may prove challenging to control. Since Alexa

uses trigger words to activate devices, stay away from command verbs in your home appliance

names.

Step 3: Go to “Skills & Games” in your Alexa app

Open the Alexa app on your phone. Tap the menu More in the bottom and select Skills & Games

from the list.

Step 4: Enter “ConnectLife” in the search box and tap the first result. Tap “Enable Skill”. Login to

your ConnectLife account and tape “Sign in”. Or Follow the on-screen instructions to complete the

linking process.

Step 5: Discover your ConnectLife Appliances

Tap “Discover Devices” on the Smart Home page. Alexa will search for appliances. Or Say,

"Discover my devices."

Step 6: Completion!

Alexa will take a few seconds to discover your home appliances. Once complete, you can find all

your appliances in Device page.

About voice commands

When using the Alexa skill, specify by name which appliance to use. There are two ways to define

it/them:

1) Use the home appliance names you have set up. They are shown in the ConnectLife app and

can be changed;

2) Create a group to control. Select the Devices icon . Use pre-set group names, or create

your own, and then select Next. Select the devices you want to include and then Save. To

create a group, the appliances need to be added one at a time. For more information, please

visit http://amzn.to/2965dCE.

Once the names of devices/appliances are established, you need to start with the wake-word “Alexa”,

and then tell Amazon Echo what skill you want your devices/appliances to perform.

Current Alexa Voice Commands for ConnectLife products are as bellow (Stay tuned as we continue

to add more voice commands):

For air conditioner:

ON/OFF control:

“Alexa, turn on <appliance name>”

“Alexa, power on <appliance name>”

“Alexa, turn off <appliance name>”

“Alexa, power off <appliance name>”

Temperature setting (required in cool and heat mode) :

“Alexa, set <appliance name> temperature to (25) degrees”

“Alexa, set <appliance name> to (25) degrees”

Mode setting：

“Alexa, set <appliance name> to cool”

“Alexa, set <appliance name> to heat”

Turn Up/Down the temperature a set amount:

“Alexa, increase < appliance name > by (2~4) degrees”

“Alexa, decrease < appliance name > by (2~4) degrees”

“Alexa, make < appliance name > warmer”

“Alexa, make < appliance name > cooler”

Ask the status of appliance :

“Alexa, what’s the temperature of < appliance name > ?”

“Alexa, what’s the < appliance name > set to? ”

“Alexa, what’s the mode of < appliance name > ?”

For dehumidifier:

ON/OFF control:

“Alexa, turn on <appliance name>”

“Alexa, power on <appliance name>”

“Alexa, turn off <appliance name>”

“Alexa, power off <appliance name>”

Humidity setting: (required in manual set mode)

“Alexa, set <appliance name> to (30,35,40,45,50,55,60,65,70,75,80) percent”

Mode setting：

“Alexa, set <appliance name> to manual set”

“Alexa, set <appliance name> to continuous”

“Alexa, set <appliance name> to auto dry”

Fan speed setting:

“Alexa, set fanspeed of <appliance name> to high/low /auto.”

Ask the status of appliance :

“Alexa, what mode is <appliance name> set to?”

“Alexa, what is the fanspeed of <appliance name>?”

“Alexa, what is the target humidity of bedroom?”

Amazon Alexa Troubleshooting

1)What’s the range of temperature setting?

For Celsius, the temperature is 16°C~32°C; For Fahrenheit, the temperature is 61°F~90°F.

2)How can the temperature be changed between Fahrenheit and Celsius?

1) Open Alexa app;

2) Tap on “More” in the bottom;

3) Select “Device settings”;

4) Find “Measurement Units”, select Celsius or Fahrenheit.

3)How do I delete or reset the connection between Amazon Echo and my home appliances?

On the Smart Home page, you can delete the connection. Please follow the below steps to delete the

connection:

1) Select the Devices icon .

2) Click “YOUR SMART HOME SKILLS”;

3) Tap your skill, click “Disable SKILL” next to the skill you want to delete. In the confirmation

box, confirm “DISABLE” or you don’t want to reset the connection, select “CANCEL” ;

Or select Devices . Select your smart home device type or select All Devices. Select your smart

home device, and then select Settings . Select Trash .

4)What should I do when Alexa is saying “Sorry, <appliance name> is not responding”?

The most likely reason is your ConnectLife product is offline. Please check your network and

appliance power supply. Login to the ConnectLife app and ensure your appliance is online.

5)What should I do when Alexa is saying “Sorry, I can only set the temperature between (X)

and (X) degrees”?

Alexa will follow the minimum and maximum temperatures according to the appliance’s built-in

logic. You will receive an error message in the below cases:

▪ If the minimum temperature is 16°C (61°F), and you ask Alexa to set the temperature to 15°C

(60°F) or lower;

▪ If the minimum temperature is 16°C (61°F) and current temperature is 17°C (62°F), and you ask

to decrease temperature by 2 degrees;

▪ If the maximum temperature is 32°C(90°F), and you ask Alexa to set the temperature to 33°C

(91°F) or higher;

▪ If the maximum temperature is 32°C(90°F), and current temperature is 31°C (89°F) , and you ask

increase temperature by 2 degrees.

6)What should I do when Alexa is saying “Sorry, I did not understand the request”?

Please speak slowly and clearly and also make sure the background noise as small as possible. You

can also go “Settings-Alexa Privacy” and check if the content Alexa has recorded is what you want

to say, if not, you can send more detailed feedback, this called “Voice Training”.

7)What should I do when Alexa is saying “XX is in a mode that doesn’t accept requests.

Please change its mode in the App or on the device”?

The temperature setting and query must be in cool or heat mode.

8)What should I do when Alexa is saying “Please try again, using percent for brightness, or

degrees for temperature”?

For the temperature setting, the “degrees” needs to follow the value.

9)What should I do when Alexa is saying “Sorry, I could not find any devices or groups named

<appliance name> in your account”?

This reply means Alexa might not understand the name of your appliance. Please make sure you are

using the correct appliance name and your appliance name is easy to understand (follow the content

of “Set good device names”).

10)What should I do when Alexa is saying “Discovery is complete. I couldn’t find any devices”?

If Alexa can’t discover your appliances. Follow below steps:

a) Make sure that Amazon Echo and your appliance are connected to a WiFi network. Make sure

the appliance is in your ConnectLife Life account and it’s online;

b) Make sure your “ConnectLife” skill is in “Your Smart Home Skills” , and “Enable” the skill,

input the Email and Password, and tap ”Authorize”.

11)How can I check if my appliance and my Amazon Echo are connected?

Please select the Devices icon . You will find the appliances list.

12)Do my home appliances and my Amazon Echo need to be on the same WiFi network?

There is no need for these two to connect in the same WiFi network, they can be on separate WiFi

networks.

Notice:

* Not all countries can support Amazon voice control. Please contact local service.

B. Work with Google Assistant

Connect with Google Assistant

Users must have a ConnectLife Account through the ConnectLife App. To

establish an account, please download the ConnectLife APP in the Play Store

(Android) or App Store (IOS), and create a Cloud Account for your home appliance.

Step 1: Sign-in to the ConnectLife app

and appliances which need to be controlled through Echo should be saved to your account.

Step 2: Connect smart home devices to your speakers

1) Open the Google Home app .

2) At the top left, tap Add Set up device Have something already set up?

3) Search ‘ConnectLife’ and Select it from the list.

4) Follow the in-app steps to complete setup.

Step 3: Manage your smart home devices

Set nicknames for devices

You can choose names to call your smart home devices.

1) Open the Google Home app .

2) Select your device Settings Name.

3) Enter a name tap Save.

Note: Nicknames are alternate ways to reference smart devices in the Google Home app.

Nicknames you've assigned to smart devices in the Google Home app are not reflected in the

device maker’s app.

Assign devices to a room

To control your devices more easily, assign them to a room in a home. You can create a new home,

or add your devices to an existing room. You can add each device to one room only.

Note: All members of the home can control all devices in the home.

Add the device to a room in your current home

1) Open the Google Home app .

2) Tap the device you want to add to a room Settings Room choose a room Save.

Change a device’s room

1) Open the Google Home app .

2) Tap the device Settings Room choose a room Next.

Add the device to a new room in your current home

1) Open the Google Home app .

2) Tap the device you want to add to a room Settings Room scroll to the bottom and

tap Add a custom room enter the room name tap Save.

Add the device to a room in a different home

1) Open the Google Home app .

2) Tap the device you want to add to a room Settings Home choose a home

Next choose a room Next.

Note: This action will remove the device from the room in the first home. The device will still

be linked in the first home, but it will appear under “Local devices” instead of the room name.

Create and manage rooms

Create a new room

1) Open the Google Home app .

2) At the top, select the home you want to add a room to.

3) At the top right, tap your account.

4) Tap Assistant settings Assistant Home control.

5) Tap any of your devices Room.

Note: The device you choose will be removed from its current room and added to the new one.

You can move the device back to the first room after the new room is created.

6) Scroll and tap Add new room enter a room name OK.

Rename a room

1) Open the Google Home app .

2) At the top, select the home with the room you want to rename.

3) Tap the name of the room you want to change.

4) Tap Settings Name enter a name Save.

Delete a room

1) Open the Google Home app .

2) At the top, select the home with the room you want to delete.

3) Tap the name of the room you want to delete.

4) Tap Settings Delete room Remove.

Note: Any devices in the room will be removed from the room. You can add them to a different

room.

Check for new devices

Sync all devices: ‘Sync my devices’

Step 4: Control your smart home devices

After you set up your devices, you can use voice commands and the Google Home app to control

them. Learn how to control your smart home devices with Google Nest and Home devices.

Step 5: Disconnect devices from the Google Home app

When you remove a device from a home:

▪It will disconnect the device from members in the home.

▪It will be unlinked from your Google Account.

▪Data associated with this device, such as video history, will be deleted. Note: Some basic device

data may remain associated with the home.

1) Open the Google Home app .

2) Tap your device Settings Unlink or Remove device Unlink or Remove.

About voice commands

Once the names of devices/appliances are established, you need to start with the wake-word “OK

Google”, and then tell Google Home what action you want the your devices/appliances to perform.

Current Google Voice Commands for Hisense Home Appliances are as bellow (Stay tuned as we

continue to add more voice commands):

For air conditioner:

ON/OFF control:

“OK Google, turn on/off <appliance name>.”

Temperature setting: (required in cool and heat mode)

“OK Google, set <appliance name> temperature to (75) degrees.”

“OK Google, set <appliance name> to (75) degrees.”

“OK Google, increase/ decrease < appliance name > by (2~4) degrees.”

Mode setting:

“OK Google, set <appliance name> to cool/heat.”

Fan speed setting:

“OK Google, set <appliance name> fan to low/medium/high.”

Ask the status of appliance :

“OK Google, what’s the temperature of < appliance name > ?”

“OK Google, what’s the < appliance name > set to? ”

“OK Google, what’s the fanspeed of < appliance name > ?”

“OK Google, what’s the mode of< appliance name >? ”

For dehumidifier:

ON/OFF control:

“OK Google, turn on <appliance name>.”

“OK Google, turn off <appliance name>.”

Humidity setting: (required in manual set mode)

“OK Google, set <appliance name> to (30,35,40,45,50,55,60,65,70,75,80) percent”

Mode setting：

“OK Google, set <appliance name> mode to manual set”

“OK Google, set <appliance name> mode to continuous”

“OK Google, set <appliance name> mode to auto dry”

Fan speed setting:

“OK Google, set fanspeed of <appliance name> to high/low /auto.”

Ask the status of appliance :

“OK Google, what mode is <appliance name> set to?”

“OK Google, what is the fanspeed of <appliance name>?”

“OK Google, what is the target humidity of bedroom?”

Google Assistant Troubleshooting

1) What’s the range of temperature setting?

For Fahrenheit, the temperature is 61°F~90°F; For Celsius, the temperature is 16°C~32°C.

2) What should I do when Google Home is saying “<appliance name> can't be set to that

temperature.”?

Google Home will follow the minimum and maximum temperatures according to the appliance’s

built-in logic. You will receive an error message in the below cases:

▪ If the minimum temperature is 61°F (16°C), and you ask Google Home to set the temperature to

60°F (15°C) or lower;

▪ If the minimum temperature is 61°F (16°C) and current temperature is 62°F (17°C), and you ask

Google Home to decrease temperature by 2 degrees;

▪ If the maximum temperature is 90°F (32°C), and you ask Google Home to set the temperature to

91°F (33°C) or higher;

▪ If the maximum temperature is 90°F (32°C), and current temperature is 89°F (31°C) , and you

ask Google Home to increase temperature by 2 degrees.

3) What should I do when Google Home is saying “That mode isn't available for the

<appliance name>.”?

For AC, the temperature setting and query must be in cool or heat mode.

4) Do my Hisense HiSmart appliances and my Google Home need to be on the same Wi-Fi

network?

There is no need for these two to connect in the same Wi-Fi network, they can be on separate Wi-Fi

networks.

Notice:

* Not all countries can support Google voice control. Please contact local service.

About Software Services

The Software services include app software update service and wireless communication module

software update service. The software service period is 5 years from the product production date.

The service period is not static,we will extend it according to the actual situation and update it in

this user manual.

The introduction of connectlife, privacy, vulnerabilities, etc. can be accessed

https://en.connectlife.io/.

Other instruction

For air conditioning products, ambient temperature sensor and ambient humidity sensor can detect

the temperature and the humidity of the space where the home appliance is located. The temperature

and humidity values are used for home appliance control to create a comfortable environment for

users.