Our Ethics and Whistleblower Reporting

Australia Post Group (the Group) has established a whistleblower hotline to enable workplace

participants to make a disclosure of serious unethical, unlawful or wrongful conduct in accordance with

the Public Interest Disclosure Act 2013 (PID Act) or the National Anti-Corruption Commission Act 2002

• Contractor or supplier of goods or services to the Group and their employees or

subcontractors, or a volunteer or work experience student (whether paid or unpaid);

• Licensee of a Licensed Post Office of the Group;

• Employee of a Licensed Post Office of the Group;

• Officer or associate of the Group; or

• A spouse, relative or family member of any of the above;

and

• Your concern does not relate to a Customer Complaint;

Customers who wish to provide make a complaint or have concerns about the Group’s services should

contact the Customer Contact Centre via post, email, phone on 13 76 78 or online via

https://auspost.com.au/about-us/corporate-information/complaints-and-feedback#letter

The type of activity that does not meet the whistleblower criteria includes complaints regarding:

a) the delivery of mail or parcels;

b) the collection of mail or service received at an Australia Post facility; or

c) the behaviour of Australia Post team members ie. reporting driving offences.

Personal work-related grievances may be:

• An interpersonal conflict between employees (e.g. bullying, harassment, discrimination or

general workplace conflict)

• A decision relating to the employment, engagement, transfer, or promotion within the company;

• A decision to suspend or terminate or discipline a person or the terms and conditions of the

engagement or employment.

or by logging a case via the People Services Portal;

• For other personal work-related matters, contact People Services by logging a case via the

People Services Portal.

Whilst a personal work-related grievance is generally not considered a Whistleblower matter, if the

conduct relates to reprisal action (for example if a person is encountering a personal work-related

grievance as a result of previously reporting misconduct), or the conduct is so significant it would

undermine public confidence, a person could be protected under the relevant whistleblower laws.

What is a protected Whistleblower Disclosure?

misleading information etc.);

c) Maladministration or a substantial mismanagement or wastage of Australia Post’s resources (such as

unauthorised use of fuel cards for private vehicles, using APG resources/information for personal gain

etc.);

d) Conduct involving substantial risk to health or safety or signicant danger to the environment or to the

public;

e) Conduct involving potential breaches of human rights standards;

f) Conduct that may cause serious nancial or non-nancial loss to the Group or damage to its

reputation and brand, or that may otherwise cause danger to the nancial system; or

g) A serious breach of Our Ethics.

How to Make a Whistleblower Disclosure

If you wish to report suspected serious wrongdoing, a disclosure can be made via the Australia Post

Group Our Ethics and Whistleblower Reporting Service on 1800 799 353 (Australia) or via the Australia

Post Group Our Ethics and Whistleblower Reporting Service portal

www.AustraliaPostOurEthicsandWhistleblowerReporting.deloitte.com.au.

When providing a disclosure you should consider providing as many of the following details as possible,

to assist Australia Post Group in determining the best course of action:

• Your name and contact details (recommended, however anonymous disclosures can be made)

• The nature of the wrongdoing

• Names of people involved (if the person is a contracted service provider, the provider details

and location)

• When and where the wrongdoing occurred including date, time and location

• Money or assets involved (if relevant)

• Any other information that may assist with reviewing and investigating the disclosure

The information provided should be clear and factual. Avoid speculation, personal attacks and emotive

language.

Handling of your disclosure

After you make a Whistleblower disclosure, the Whistleblower team will assess whether the disclosure

relates to a public interest disclosure under the PID Act or a disclosure under the Corporations Act or

Taxation Administration Act.

You will be informed of any decision to allocate your disclosure to an investigator and given the

opportunity to decide whether you wish to have your identity passed on to the investigator. If you do

not wish for your identity to be made known to the investigator, this may impact on their ability to

investigate your concerns.

If the disclosure does not meet the requirements of a public interest disclosure under the PID Act or a

disclosure under the Corporations Act or Taxation Administration Act but can be considered under a

different policy, the Whistleblower team will refer the matter to the appropriate team to consider and

Administration Act, the following rights apply to you:

• Your disclosure will be handled confidentially and in a timely manner

• You will receive updates about the decision making at certain points during the investigation

process

Protections from reprisal and immunity from civil, criminal and administrative liability are also provided

to others who provide assistance in relation to the investigation of a PID.

These protections and immunities continue to apply after any investigation is finalised.

However, the whistleblower laws will not protect you if you knowingly disclose false or misleading

information, or from the consequences of your own wrongdoing identified as a result of your disclosure.

• Provide reasonable assistance as required during the investigation

Anonymous Disclosers

When making a disclosure you can elect to either identify yourself or make an anonymous disclosure.

Anonymous disclosures may limit the effectiveness of any investigation process and may prevent an

investigation from progressing at all.

By identifying yourself, you receive the protection, support and update entitlements provided under the