Bankoh by Phone
Quick and easy access
to all your accounts
Too busy to visit a branch?
With just one number and any touch-tone phone, you can do
your banking wherever you want. Anytime you want.
Some services not available for certain locations.
Press
to access account information, make transfers
and payments, place stop payments and reorder checks
Press
for debit card maintenance
Press
to report fraud, file a dispute and check
dispute status
Press
for mobile app, online banking, bill pay and
Zelle
®
assistance
Press
for Bank of Hawaii products and rate
information
Press
to verify check, loan/line of credit payoff
(excluding home equity line) and foreign exchange
24-hour Access:
•
Checking & Savings
Accounts
•
Loans & Credit Lines
•
Mortgages
•
Credit Cards
24-hour Answers:
•
Checking and savings
transactions
•
Rate information
•
Products and services
information
24-hour Services:
•
Transfer funds between
accounts
•
Make Line of Credit,
Loan or Credit Card
payments
•
Reorder checks
•
Verify a check
•
Change your debit card PIN
•
Place stop payments
•
Report a lost/stolen card
•
Request a temporary card block
•
Request a card pin mailer
To get you started, here are the main
Bankoh by Phone
®
options:
How to activate your
Bankoh by Phone service
Bankoh by Phone is a free service to all clients having a Bank of
Hawaii personal or business account. To activate your Bankoh by
Phone service, simply call:
•
In Hawaii: 643-3888
•
In U.S. Mainland and Canada: 1-888-643-3888
•
In Guam & Saipan: 1-877-553-2424
•
In American Samoa: 684-633-2872
•
In Palau: 680-488-3338
If you are a business client, please contact your relationship
officer or visit any Bank of Hawaii branch to activate your
Bankoh by Phone service.
We’re looking forward to serving you on our convenient
automated banking system.
1. Call Bankoh by Phone and select option “1”
2. Enter your account or debit card number
3. Enter your default PIN
4. The system will prompt you to change the default PIN
to a new customer-selected PIN
5. Enter your new customer-selected PIN
6. Re-enter your new customer-selected PIN
7. To confirm your PIN change, please enter your old PIN
(which is the default PIN)
8. Once these steps are completed, Bankoh by Phone
is activated
Continues on back.
Getting Around
To return to the previous menu
options press
To speak to a Bankoh by Phone
representative press
You can bypass the introduction by entering
your selection at any time. (Example: Dial
1-888-643-3888, upon connecting press
 
to
go directly to the Account Information option.)
However, when a holiday or issue message is
on, it cannot be skipped.
Entering Account Numbers
Enter any complete account number
(including any leading zeros) listed on your
Bankoh by Phone file and use the same PIN.
If you enter any part of an account number
incorrectly, press
, listen for the message,
then enter the correct account number.
While using the Inquire on Another Account
option, Transfer Option, or Payment Option,
press the
   
key to hear a listing of your
available Bankoh by Phone accounts. Then
enter the number that coincides with the
account you wish to access.
  
Ending Your Call
When you have finished using Bankoh by
Phone, simply hang up or stay on the line
to listen to the automated message for
additional menu options.
 
Report Fraud
 
File A Dispute
 
Check Dispute Status
 
Verify Funds on a Check
 
Obtain Payoff on a
BOH loan/line of credit
(excluding home equity line)
 
Foreign Exchange
 
Order Foreign Currency
 
Foreign Currency Information
 
Mobile App Assistance
 
e-Bankoh
®
Assistance
 
Bill Pay
SM
Assistance
 
Zelle
®
Assistance
 
BOH Products, Promotions,
and Loan Status Information
 
Apply for a Loan
 
Apply for Personal Loan or
Credit Line
 
Apply for a Mortgage
BANKOH BY PHONE SERVICE SELECTIONS
 
Check Number Search
 
Last 5 Transactions
 
Dollar Amount Search
 
Balance Inquiries
 
Inquire on Another Account
 
Transfers & Payments
 
Additional Activity
 
ACCOUNTINFORMATIONTRANSFERS&PAYMENTS
 
CARDMAINTENANCE
 
ONLINESERVICES
 
APPLYFORALOANNEWACCOUNTS&RATES
 
VERIFYCHECKLOANPAYOFF&FOREIGNEXCHANGE
†
Not FDIC Insured. No Bank Guarantee. May Lose Value.
 
Report Lost/Stolen Card
 
Reactivate/Unlock Card
 
Place a Travel Notification
 
Card PIN Assistance
 
Request a PIN Reminder
 
Change Your Existing PIN
 
Change Card Spending Limit
 
HawaiianMiles
®
Rewards #
 
FRAUD&DISPUTES
 
Place Stop Payment
Interest Earned
Last 5 Debits
Last 5 Credits
Place Check Order
Change Bankoh by Phone PIN
Equal Housing Lender
Member FDIC boh.com AD-68 (10/2020)
 
All Customers
 
State of Hawaii only
SERVICECOLORKEY
QUICK TIPS
MY ACCOUNTS
Account Number
Account Type
Account Number
Account Type
Account Number
Account Type
Account Number
Account Type
*
 
Rate Information
 
Deposit Account Rates
 
Residential Mortgage Rates
 
Pacific Capital Funds Rates†
In Hawaii: 643-3888
In U.S. Mainland and Canada:
1-888-643-3888
In Guam and Saipan: 1-877-553-2424
In American Samoa: 684-633-2872
In Palau: 680-488-3338
TTY: 1-888-643-9888