RTD’s LiVE Program:

Frequently Asked Questions

What is LiVE?

LiVE is an income-based discount program that oers qualified customers a

50% discount on regular fares. Discounts are valid on all RTD buses, light rail,

and commuter rail (including trips to and from the airport). The LiVE discount is

also valid on Access-a-Ride services eective March 2024.

Questions about the program

How do I qualify for LiVE?

Important changes eective March 2024

  20 years or older (youth 19 and under ride at no cost through August 31, 2024)

  Gross household income at or below 250% of the federal poverty level

  Access-a-Ride ticket books available for qualified customers

  Applies to customers in and out of district

What tickets and passes can I purchase with my LiVE discount?

Customers can buy the following tickets and passes to ride on RTD buses, light rail, and commuter rail.

Use the RTD MyRide app or MyRide card and register your LiVE discount to pay the discounted fares.

1. Discount Cash Fare

Eective March 2024, Access-a-Ride qualified customers who are enrolled in LiVE can buy the following

tickets with a 50% discount:

1. Access-a-Ride LiVE Cash Fare

2. Mobile Access-a-Ride LiVE Ticket and mobile Access-a-Ride LiVE Airport Ticket on the

RTD MyRide app

3. Access-a-Ride LiVE paper 6-Ride Ticket Book

Questions about discount fares

Does RTD oer other discounts?

Yes. RTD oers discounts for youth (youth ages 19 and under ride at no cost as part of our Zero Fare for

Can I use the LiVE discount for all RTD services?

Yes, you can use the LiVE discount on all RTD services including buses, light rail, and commuter rail.

Eective March 2024, the LiVE discount will also be valid for Access-a-Ride services. The application

process and requirements to participate in Access-a-Ride are unique to the program. Visit

rtd-denver.com/accessaride to learn more.

My LiVE application was accepted. Where can I buy my discount ticket books and passes?

RTD fare products (i.e., ticket books, passes, and MyRide stored value) can be purchased at the

following locations:

1. RTD Sales Outlets (paper tickets and passes, mobile tickets, MyRide stored value)

2. Select King Soopers and Safeway stores (paper tickets and passes)

Questions about fare capping

I heard if I sign up for RTD MyRide, my fare is “capped.” What is fare capping?

Fare capping is a policy that ensures customers never pay more than they should in a day or month.

When customers use the MyRide app or card, fare charges will automatically convert to Day and Monthly

Passes when the daily or monthly “cap” or “max” is attained. In order to get the 50% discount, you must

add the LiVE discount through the MyRide app or card either online or by contacting RTD Customer Care

at 303.299.6000.

Examples of fare capping:

• A customer with a LiVE discount scans their MyRide barcode or taps their MyRide card on a

validator to go to work. The MyRide system charges $1.35 and creates a LiVE 3-Hour Pass. The

of the month.

The fare capping system makes fares more equitable and aordable for customers by eliminating the

upfront cost of a Monthly Pass and allowing customers to pay towards a longer-term pass over a period

of time. This is why it is important to set up your discounts in the MyRide app.

Questions about applying for LiVE

Where do I apply for LiVE?

LiVE Program applications are processed through PEAK at colorado.gov/PEAK. Apply for LiVE at the

same time you apply for other benefits! You can apply on your computer, smart phone, or tablet. If you do

not have access to one of these devices or if you need help, contact Denver Human Services at

Select the “Forgot Username?” or “Forgot Password?” links on the PEAK website and PEAK you will

receive an email with instructions to reset your login information. If you cannot remember or are no longer

using the email address you used to create your PEAK account, you can create a new account and link

your existing cases to it. You can also apply for LiVE as a guest without logging into an account.

I have never used PEAK. What do I do?

You can find step-by-step instructions in English and Spanish at rtd-denver.com/LiVE

1. Go to colorado.gov/PEAK and click on “Apply for Benefits”

2. Create an account or apply as a guest

3. Click “I know what benefits I want to apply for” and choose “RTD LiVE”

4. Click “Apply for Benefits”

immigration or citizenship status to receive the LiVE discount.

• You will need a photo for each household member who applies for LiVE. The photo must be in

color, taken above the shoulder to include the user’s full uncovered face, and have a neutral

background. Do not submit a picture of copy of your driver’s license or another form of ID. Please

refer to the photo examples below.

• If you are not already enrolled in Medicaid, SNAP, or Colorado Works, PEAK will ask about your

income, and you will need to upload documents that verify income for you and adult members of

your household such as pay stubs (all pay stubs from the last 30 days); letters from employers;

self-employment income and expense statements; award letters for unearned income like

unemployment benefits, retirement and social security; or other documents showing income.

• If you do not have any income, you can check the box stating you have no income and are not

required to upload income documents.

If you apply for the LiVE Program only, you can apply as a guest. Create a PEAK account if you want to

Can I apply for more than one household member?

Yes, you can apply for all members of your household at the same time. PEAK will ask questions about

each of the household members.

Why does PEAK ask me about all members of my household, even if some don’t qualify for LiVE?

calculate your income level. If a household member is not applying for LiVE because they don’t qualify,

they receive a dierent RTD discount or don’t use RTD services, simply deselect the LiVE checkbox for

them as you go through the application.

Do I have to include income that is not from work, such as income from a pension or a government

benefit program?

Yes, you need to include all income that you and adult members of your household receive.

Do I have to include the income for all adult members of my household?

Yes, PEAK will not ask you for the income of household members under the age of 18. However, it

is important to include all household members on the application, as PEAK uses the number of all

What if I don’t have a residential (temporary or permanent) address?

to see whether they have received your card. If you live in Weld or Douglas counties, you must enter a

mailing address.

Eective March 2024, PEAK will use the address of the main RTD oce if you do not provide an address.

Please contact RTD at 303.299.2382 or livecard@rtd-denver.com to see if we have received your card

and arrange a time to pick it up.

What if I don’t have a Social Security number?

A Social Security number is not required for enrollment in the LiVE program. To skip this step, select

“Next” during that prompt. Please note that providing a Social Security number may help your application

What if I am already enrolled in other benefit programs?

If you are already enrolled in Medicaid, SNAP or Colorado Works, you may already be income-qualified

for LiVE. In this case, PEAK will not ask questions about your income. Eective March 2024, enrollment

Reduced Lunch Program will also count as income qualification for the LiVE program.

What if I want to apply for other benefit programs in PEAK?

PEAK oers applications for LiVE in addition to food, medical, cash, childcare, and energy assistance

programs. You can apply for other programs at the same time, but it will take more time to complete and

process the application.

• Pay stubs (the last 30 days)

• Self-employment income and expense statements

• Award letters for unearned income such as unemployment benefits, retirement, and social

security or other documents showing income.

Income documents should include the name of the employer, name of the employee and gross income

(the total amount before taxes are taken out). If you did not report any income, you are not required to

upload income documents.

Why do I have to upload a photo with my application?

RTD will issue a LiVE identification card that you are required to show the bus operator or fare inspector

along with a Discount ticket, Pass, MyRide barcode, or MyRide card. The LiVE card provides proof that

Please note if the uploaded photo does not meet the requirements, it will cause a delay in receiving

You will need a photo for each household member who applies for LiVE.

Photo requirements:

• Above the shoulder and include the user’s full uncovered face

• Full color and in focus

• Straight-on the user’s profile

• Neutral background

DO NOT submit a picture or copy of your driver’s license or other form of ID.

Can I use a smartphone or tablet to apply?

Yes, you can complete your application on a computer, smartphone or tablet. The LiVE application is not

available on the PEAK app, users must visit colorado.gov/PEAK to apply.

How long will it take for my application to be processed?

After you submit your application, the PEAK website will inform you if the application is approved, denied

or pending. If your application is approved, denied or missing a photo, you will get a letter in the mail.

Help! I have more questions.

If you have more questions about the LiVE program or want the status of your application, please contact

Denver Human Services at dhs_rtd_live@denvergov.org or 720.944.4347.

I’ve enrolled in LiVE, so what’s next?

My application has been approved! How and when will I receive my card?

RTD will mail your LiVE eligibility card to the mailing address you provided on your application. Cards

typically arrive in the mail within two weeks after application approval (most applicants will receive their

card in 4 to 7 business days). Always carry the LiVE eligibility card in addition to the Discount ticket or

pass you purchase to show the bus operator or fare inspector.

For how long is my card valid?

LiVE cards are valid for one year from application approval, even if your income or household information

changes during that year. Apply for your new card before your current card expires to continue receiving

discount fares without interruption. The earliest you can apply for your next card is 90 days before the

expiration date printed on your current card.

Unfortunately, you are not eligible for LiVE at this time. If your income, address or household information

changes, you may enter a new application in PEAK at any time.

What if I have not received my card and I have moved?

Do NOT enter a new application in PEAK. Contact RTD at 303.299.2382 or livecard@rtd-denver.com

and we will mail you a new card.

What if my card is lost or stolen?

Do NOT enter a new application in PEAK. Contact RTD at 303.299.2382 or livecard@rtd-denver.com

and we will mail you a replacement card.

What do I do if my card expires soon or has already expired?

Please enter a new application through PEAK. The earliest you can apply for the following year is 90 days

Riding RTD with LiVE

What do I need to ride with LiVE?

You will need a valid LiVE card and valid fare payment (e.g., a ticket, pass, or MyRide).

RTD LiVE application process and eligibility

Contact Denver Human Services at 720.944.4347 or dhs_rtd_live@denvergov.org with questions about

the LiVE eligibility and application process, applications, or in-person assistance. Language assistance is

also available.

RTD LiVE fare products (e.g., discount tickets, passes, and MyRide) and where to purchase

Contact RTD Customer Care at 303.299.6000 or visit rtd-denver.com.