For reservations: Call Monday-Friday, 8 am – 5 pm
COST
OF TRAVEL
We can help
How can I get gas cards, bus fare or
reimbursement?
Download the “trip request form” on our website, or
call the reservation line to have one sent to you. You
can begin requesting gas cards or bus fare on the 1st
of the month prior to the month you need them.
When will I receive my gas card, bus
fare or reimbursement?
Your gas card or public transit fare should arrive
about two weeks after your request, but no earlier
than the 1st of the month in which they will be used.
Reimbursement may take up to 60 days once you have
submitted your request.
What information will I need when I call?
• ProviderOne ID card number
• Date of birth
• Current street and mailing address
• Best telephone number to reach you
• Your doctor’s appointment date and time
• The clinic address and phone number
Since 1971, Hopelink has served homeless and low-
income families, children, seniors and people with
disabilities. Hopelink’s mission is to promote self-
sufficiency for all members of our community; we help
people make lasting change.
NEED HELP?
Here’s how to reach us:
Snohomish
King
For additional information:
www.hope-link.org
FAQ’S
Helpful hints for a good experience
MEDICAID
TRANSPORTATION
King and Snohomish Counties
KING COUNTY RESERVATIONS
800-923-7433
SNOHOMISH COUNTY RESERVATIONS
855-766-7433
TO LOCATE A SCHEDULED RIDE CALL
WHERE’S MY RIDE (LINES OPEN 24/7)
King County: 800-595-2172
Snohomish County: 888-913-2172
Where’s My Ride Online: Myrideonline.org
TTY
800-246-1646
Fax
425-644-9447
The Washington Relay Service is available for
hearing-impaired callers. Telephone interpretation
is available for all non-English language callers. For
comments regarding your trip, call 1-800-923-7433.
Bus/Public Transportation
All clients are eligible for bus fare. If you are able to take
the bus to your appointments, you will receive an ORCA
card that is reloaded every time you call for fare.
Benefits of an ORCA card:
• Provides more flexibility
• If you have more than 36 trips in a calendar month
you may receive an unlimited pass for the month
• Free transfers within 2 hours
• ORCA cards are reusable, Hopelink adds funds
to your card
• ORCA cards may be replaceable
• Children 5 and under ride for free
• Children 6-18 ride for a reduced fare
Toll, Ferry and Parking Reimbursement
You may be paid for parking, bridge tolls and ferry costs
associated with an approved medical appointment.
• To receive reimbursements, copies of the following
documentation must be on file at Hopelink: driver’s
license, vehicle registration and proof of vehicle
insurance.
• Payment for parking, bridge tolls or ferry
reimbursement will be made directly to you. It
is your responsibility to pay any costs in advance
and then seek reimbursement.
• Please keep original receipts (copies will not be
accepted) for tolls, and original “Good to Go” or
“Pay by Mail” statements.
• Receipts, toll statements or invoices must be
submitted within two months of the travel date.
Allow 60 days for payment.
Gas Cards
If you are able to drive yourself or know someone
who can drive, you may be able to receive gas money
to help pay for travel to your medical appointments.
A valid Washington state driver’s license, vehicle
registration and proof of vehicle insurance must be on
file in order to receive gas cards. Documents may be
faxed or mailed to our office. Arco gas cards will be
mailed to you. The cards pay 35 cents per mile.
These Arco gift cards act just like cash and cannot be
replaced. Hopelink will review your gas card request
and calculate the mileage reimbursement based on
your home address. The amount on the gas card
you receive will be based on the shortest distance
between the starting and ending addresses. Mileage
for multiple trips is usually combined and placed on
one gas card, so you may receive only one card for
several trips. You can find ARCO gas stations listed on
their website at www.arco.com, or
call 1-800-322-2726.
