Contract Management Pro

ServiceNow

Transform contract workflows to speed business

Contract Management Pro (CM Pro) is an agile, cost-effective, workflow-based solution for customers

considering a contract lifecycle management (CLM) tool. Built in close collaboration with ServiceNow

customers, CM Pro delivers the highest-value capabilities of a legacy CLM – but is easy to implement,

configure, and use. Legal, Procurement, Sales and IT teams can use CM Pro to drive efficiencies and

reduce risk — key capabilities include self-service, templates, repository, audit trail, and obligation

management via enterprise-grade workflow capabilities. CM Pro also comes integrated out-the-box with

ServiceNow Sourcing and Procurement Operations, allowing procurement teams to tap into the power of

the solution to further streamline the procurement process.

The success of a business relies heavily on contracts and the ability to quickly navigate through contract

creation, review, and approval processes. Many organizations today face inefficiencies that impact

transactions and slow down business. Improving contract workflows leads to the successful fulfillment of

contract requests to conduct business and close revenue-generating deals among many other use cases.

For many companies, implementing a CLM (Contract Lifecycle Management) system can be extremely

complex and take years to establish. ServiceNow

Contract Management Pro removes that complexity

and equips legal teams with an intuitive self-service intake process and an optimized workspace for legal

staff to track, author, and manage contracts. Template-based contracts such as NDAs can be

completely automated without requiring legal involvement. Authoring is made easy with common

editing, storage and eSignature tools, ensuring rapid turnaround times.

Streamline contract workflows from request through obligation management

Starting from ServiceNow’s unified Employee Center portal, employees can easily navigate to the Legal

Contracts page where they are provided a set of common and configurable intake forms. From non-

disclosure agreements and 3

party contract reviews to repeatable template-based and custom sales

contract creation, Contract Management Pro enables legal agents and practitioners to streamline the

contract request to approval lifecycle fast. Pre-built workflows eliminate legacy processes of manual

email and follow requests, and provides more time for analyzing and validating contracts that require

more detailed attention.

Contract Management Pro provides enhanced capabilities including a centralized and modern interface

for easy cross-collaboration. All contract revisions can be viewed and made from one consolidated

workspace, and additional parties can be added for review and approval. Higher stakeholder satisfaction

is ensured as the system streamlines processes across the contract lifecycle to ensure prompt contract

delivery.

Key Benefits

• Quickly automate contract

workflows including non-

disclosure agreements, sales

contracts, supplier

agreements, and third-party

contracts

• Leverage ServiceNow’s self-

service Employee Center

portal as the hub for

contract intake requests

• Leverage out-of-box

contract workflows with pre-

defined MS Word contract

templates

• Pre-approved clauses

ensure consistency across all

contracts while minimizing

issues with compliance

• Provide executives with

visibility into contract insights

and ongoing demand

through reporting and

dashboard capabilities

• Centralized contract

repository make it easier to

find and collaborate with

team members and the

business

Employee

Workflows

Employee Center Pro with contract request forms

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Microsoft Word Contract Authoring

Utilize the power of Microsoft Word to efficiently generate

new contracts and relevant legal documents. Conveniently

store and author reusable contracts templates using Word

to deliver prompt services. Lastly, automated email

reminders keep the business well-informed and ensures that

no contract expiration goes unnoticed.

Clause Library

Ensure contract consistency and compliance by using pre-

approved clauses from the library. This minimizes the

number of contract templates required since clauses can

be dynamically added or changed based on data

collected during request intake, conditions such as region,

or other variables.

Contract Relationships

Employees can submit 3

party contracts with supporting

documents that enable legal staff to easily review all

related documents in one place. Completed contracts

can have relationships added by specifying a parent which

reduces the time it takes to find related contracts.

Contract Dashboards

With out-of-the-box contract dashboards and KPI’s,

executive leadership and legal operations teams have a

real-time view of contract requests and status across the

organization to ensure business processes are not stalled.

Cloud Storage Integration

Integrations with OneDrive and Google Drive allow for legal

teams to easily collaborate on suggested changes to

documents across third-party channels and with in-house

legal teams. Signed contracts can be easily accessed with

searchable metadata.

Approval and E-Signature

Through integrations with popular third party solutions like

DocuSign and Adobe Sign, legal teams can streamline

contract signature processes. With a simple click of a

button, internal and external stakeholders have the

opportunity to leverage this e-signature capability to

quickly and efficiently sign contracts.

Integration with Source-to-Pay Operations

Contracts play an intrinsic part in any source-to-pay

process. Through an integration with ServiceNow Sourcing

and Procurement Operations, organizations can seamlessly

align their contract workstreams with sourcing and

purchasing to provide a fully integrated experience and

drive efficiency and enhance compliance. Give leadership

full visibility into contract status with a centralized

dashboard to track ongoing requests, analyze trends, and

access drill-down reports.

We began using a standard contract for

deals with revenue below a certain

threshold. This eliminated contract

negotiation, freed up attorney time, and

made renewals much easier. With a click

of a button, the sales team can send out

renewal agreements without a lawyer

ever being involved.

- Russ Elmer,

General Counsel, ServiceNow