CIBC Costco Mastercard® or CIBC Costco World Mastercard®

CIBC Costco Mastercard

CIBC Costco World Mastercard

†

CERTIFICATES OF INSURANCE

Effective Date: March 4, 2022

TABLE OF CONTENTS

Summary of Beneﬁts 2

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Purchase Security & Extended Warranty Insurance Certiﬁcate 3

Purchase Security

...................................................

Extended Warranty

............................................................................................................................

.........................................................................................................................

Mobile Device Insurance Certiﬁcate 8

Important Notice About Your Personal Information 15

..................................................................................................

.......................................................................

Royal & Sun Alliance Insurance Company of Canada

18 York Street, Suite 800

Toronto, Ontario

M5J 2T8

cibccentre.rsagroup.ca

1 866 363-3338

905 403-3338

These insurance products are underwritten by Royal & Sun Alliance Insurance Company of Canada.

provides coverage for certain items charged

to your card, if such items are lost, stolen, or

damaged; and

automatically doubles the original manufacturer’s

warranty of a covered item charged to your card,

up to one additional year.

Purchase Security: Up to 90 days from date of

purchase

Extended Warranty: Up to one additional year

following the expiry of the original manufacturer’s

warranty

the full purchase price is charged to your card; or

any required up-front payment is charged to

your card and the balance of the purchase price

is ﬁnanced with your card through a Canadian

wireless service provider’s installment plan; or

the full purchase price is ﬁnanced with your card

through a Canadian wireless service provider’s

installment plan.

SUMMARY OF BENEFITS

The information below summarizes your insurance coverage under the CIBC Costco®

†

Mastercard® or the

CIBC Costco World Mastercard®. Coverage is subject to the terms and conditions in the certiﬁcates that

follow. Refer to the certiﬁcates for complete beneﬁt details. All amounts indicated are in Canadian currency,

unless indicated otherwise.

†

COVERA

GE LIMITS

PURCHASE SECURITY & EXTENDED

WARRANTY INSURANCE

•

This insurance:

•

MOBILE DEVICE INSURANCE

Provides coverage for mobile devices that are lost,

stolen or accidentally damaged when:

• Up to $1,000 per occurrence, per insured person

PURCHASE SECURITY & EXTENDED WARRANTY INSURANCE

CERTIFICATE OF INSURANCE

Throughout this certiﬁcate, words in italics have speciﬁc meanings which can be found in

SECTION 9 – DEFINITIONS.

SECTION 1 – INTRODUCTION

Purchase Security & Extended Warranty Insurance:

1. provides coverage for certain items charged to your card, if such items are lost, stolen, or damaged; and

2. automatically doubles the original manufacturer’s warranty of a covered item charged to your card, up to

one additional year.

This certiﬁcate outlines what is covered along with the conditions under which a payment will be made.

It also provides instructions on how to make a claim. For conﬁrmation of coverage or for any questions

concerning the information in this certiﬁcate, call toll free 1 866 363-3338 (if in Canada or the United States)

or call collect + 905 403-3338 (from anywhere else in the world).

Royal & Sun Alliance Insurance Company of Canada (Insurer) provides the insurance for this certiﬁcate

under Master Policy PSI033759392 (the Policy), issued to Canadian Imperial Bank of Commerce (CIBC).

This certiﬁcate is not a contract of insurance and contains only a summary of the principal provisions of the

Policy. All beneﬁts are subject in every respect to the Policy, under which coverage is provided and payments

are made. In the event of any conﬂict, the Policy shall govern, subject to any applicable law to the contrary. A

cardholder or a claimant under the Policy may, on request to the Insurer, obtain a copy of the Policy, subject

to certain access limitations permitted by applicable law.

This coverage may be cancelled, changed or modiﬁed at the option of CIBC and the Insurer at any time.

This certiﬁcate replaces any and all certiﬁcates previously issued to the cardholder with respect to the Policy.

SECTION 2 – WHAT SHOULD YOU DO IF YOUR ITEM IS LOST, STOLEN OR DAMAGED?

IF YOUR ITEM IS LOST, STOLEN OR DAMAGED, IMMEDIATELY CONTACT US BY CALLING:

From Canada and the United States, toll free 1 866 363-3338

From anywhere else in the world, collect + 905 403-3338

This certiﬁcate contains clauses which may limit the amounts payable.

1. PURCHASE SECURITY

2. EXTENDED WARRANTY

SECTION 3 – IMPORTANT NOTICE – PLEASE READ CAREFULLY

• It is important that you read this certiﬁcate and understand your coverage as your coverage is subject

to certain limitations or exclusions.

• Only the portion of the insured item charged on the cardholder’s card will be considered for

reimbursement for this coverage, up to the beneﬁt maximum. Any expenses incurred using other

payment sources will not be considered.

• Coverage is only available if you are a resident of Canada.

•

SECTION 4 – WHAT ARE YOU COVERED FOR AND WHAT ARE YOUR BENEFITS?

a) Coverage - Purchase Security automatically, without registration, protects most insured items of personal

property when at least a portion of the purchase price is charged to the card by insuring the item for 90

days from the date of purchase in the event of loss, theft or physical damage, anywhere in the world, if the

item is not covered by other insurance. If the item is lost, stolen or damaged, it will be replaced, repaired,

or the cardholder will be reimbursed the portion of the insured item that was charged on the card, at the

discretion of the Insurer. Items the cardholder gives as gifts are covered under Purchase Security subject

to compliance with the terms and conditions of the Policy. The cardholder is entitled to receive the lesser

of: the cost of repairs; the actual cash value of the insured item immediately prior to the loss; or the

portion of the purchase price of the insured item charged on the card.

b) Excluded Items - Purchase Security does not provide coverage for the following items: items purchased

by or for use by a business for commercial purpose, travellers’ cheques, any type of currency, cash, tickets,

and any other negotiable instruments, bullion, rare or precious coins, art objects, animals, living plants,

services, refurbished items (except by the manufacturer), used and pre-owned items including antiques

and demos, perishables and consumables such as food and liquor, ancillary costs incurred in respect of

an insured item and not forming part of the purchase price; automobiles, motorboats, airplanes, and

any other motorized vehicles, parts, accessories and labour thereof. Jewellery in baggage is covered

only if hand carried by the cardholder or by a person travelling with the cardholder previously known to

the cardholder. Jewellery stolen from baggage not hand carried is not covered unless the cardholder’s

baggage is stolen in its entirety; in which case, the loss is subject to a limitation of $2,500 per occurrence.

a) Coverage - Extended Warranty automatically, without registration, provides cardholders with double

the term of the manufacturer’s warranty up to a maximum of one additional full year commencing

immediately following the expiry of the applicable manufacturer’s warranty on most items purchased

anywhere in the world when at least a portion of the purchase price is charged to the card and the original

manufacturer’s warranty is honoured in Canada or the United States. Valid warranties over ﬁve years

can be covered if registered with the Insurer within the ﬁrst year after purchase of the item. Items the

cardholder gives as gifts are covered under Extended Warranty, subject to compliance with the terms and

conditions of the Policy.

b) Excluded Items - Extended Warranty does not cover the following items and services: automobiles,

motorboats, airplanes and other motorized vehicles, and parts and accessories thereof; services; dealer

and assembler warranties, normal wear and tear, refurbished items (except by the manufacturer), used

and pre-owned items, including demos, normal course of play, negligence, misuse and abuse, willful acts

or omissions and improper installation or alteration, ancillary costs, any product purchased by and/or used

for a business or commercial purpose, and any repair or replacement that would not have been covered

under the manufacturer’s warranty.

Limits of Liability. There is a maximum total limit of liability per cardholder of $60,000 for claims under

this insurance in respect of all CIBC cards held by a cardholder. The cardholder is entitled to receive the

lesser of: the cost of repairs; the actual cash value of the insured item immediately prior to the loss; or the

portion of the purchase price of the insured item charged to the card. Claims for insured items belonging

to and purchased as a pair or set will be paid for at the portion charged on the card of the purchase

price of the pair or set providing that the parts of the pair or set are unusable individually and cannot

be replaced individually. Where parts of a pair or set are usable individually, liability will be limited to

payment equal to a proportionate part of the purchase price that the number of lost, stolen or damaged

parts bear to the number of parts in the complete pair or set. The Insurer, at its sole option, may elect to

(a) repair, rebuild, or replace the item lost, stolen or damaged (whether in whole or in part) or (b) pay cash

for said item, not exceeding the purchase price thereof and subject to the exclusions, terms and limits of

liability as stated in the Policy.

SECTION 5 – CONDITIONS THAT MAY LIMIT YOUR COVERAGE

This section explains conditions that may limit your entitlement to beneﬁts under this certiﬁcate.

2. Beneﬁts Limited to Incurred Expenses. The total beneﬁts paid to you from all sources cannot exceed the

actual expenses which you have incurred.

3. Sanctions. The Insurer shall not provide any coverage or be liable to provide any indemnity or payment

or other beneﬁt under this certiﬁcate which would breach economic, ﬁnancial, or trade sanctions imposed

under the laws of Canada, the European Union, the United Kingdom or any other applicable jurisdiction.

SECTION 6 – WHAT ARE YOU NOT COVERED FOR?

Fraud, abuse, hostilities of any kind (including war, invasion, rebellion, or insurrection), conﬁscation

by authorities, risks of contraband, illegal activities, willful acts or omissions, normal wear and tear,

normal course of play, ﬂood, earthquake, inherent product defect, items consumed in use, or mysterious

disappearance (means when the article of personal property in question cannot be located, and the

circumstances of its disappearance cannot be explained or do not lend themselves to a reasonable conclusion

that a theft occurred) are not covered under this insurance nor are incidental and indirect damages including

bodily injury, punitive or exemplary damages and legal expenses.

SECTION 7 – HOW DO YOU MAKE A CLAIM?

To submit a claim:

- If in Canada or the United States, call toll free at: 1 866 363-3338.

- From anywhere else in the world, call collect to: + 905 403-3338.

• During your call, you will be given all the information required to ﬁle a claim.

• Notice of any occurrence of loss, theft or damage of an insured item must be given within 45 days

thereafter. A cardholder’s failure to give such notice within 45 days after the loss, theft or damage to the

insured item may result in denial of the related claim. In the event that the cardholder has homeowner’s

or tenant’s insurance (primary insurance), the cardholder must ﬁle with the insurer of that coverage in

addition to ﬁling with the Insurer. If the loss, theft or damage is not covered under the primary insurance,

the cardholder may be required to provide a letter from the primary insurer indicating so, and/or a copy

of their policy. In addition, the cardholder must, within 90 days from the date of the loss, theft or damage,

complete, sign and return the Insurer’s Loss Report to the Insurer.

• The cardholder must provide details to substantiate the loss, theft or damage, together with original

copies, not photocopies, of the cardholder’s receipt and/or the statement, store receipt, manufacturer’s

warranty where applicable, police report, if obtainable, ﬁre insurance claim or loss report, primary

insurance documentation and payment, if the cardholder has other insurance, and any other information

reasonably necessary to determine the cardholder’s eligibility for beneﬁts hereunder.

• If the item is lost, stolen or damaged, the cardholder may be required to replace the item and provide

original copies of both receipts. Prior to proceeding with any repair services the cardholder must obtain

approval for the repair services and of the repair facility from the Insurer. At the Insurer’s sole discretion,

the cardholder may be required to send at the cardholder’s expense and risk, the damaged item on which

a claim is based to the address designated by the Insurer. The Insurer’s payment made in good faith with

respect to a claim will discharge the Insurer to the extent of the claim.

• All pertinent documents should be sent to:

Royal & Sun Alliance Insurance Company of Canada

Purchase Security & Extended Warranty

Claims Management Services

2 Prologis Blvd., Suite 100

Mississauga, Ontario L5W 0G8

SECTION 8 – WHAT ELSE DO YOU NEED TO KNOW?

1. Canadian Currency. Any claims paid to you will be payable in Canadian funds. If you have paid a covered

expense, you will be reimbursed in Canadian currency at the prevailing rate of exchange on the date that

the claim payment is made to you. No sum payable shall bear interest.

2. Beneﬁts to Cardholder Only. This insurance is only for the beneﬁt of the cardholder. No other person

or entity shall have any right, remedy or claim, legal or equitable, to the beneﬁts. The cardholder shall

not assign these beneﬁts without prior written approval of the Insurer. Permission is granted for the

cardholder to transfer beneﬁts on gifts as provided in this certiﬁcate and the Policy.

3. Other Insurance. The insurance extended by the Insurer is issued strictly as excess coverage and does not

apply as contributing insurance. The Policy is not a substitute for other insurance and covers cardholders

only to the extent a permitted claim for an insured item exceeds the coverage of other insurance. The

Policy also provides coverage for the amount of the deductible of other insurance. The coverage afforded

by the Insurer takes effect only when the limits of the other insurance have been reached and paid to

the cardholder regardless of whether the other insurance contains provisions purporting to make the

coverage of such other insurance non-contributory or excess.

4. Misrepresentation and Non-Disclosure. Any information that has been misrepresented or misstated to us

by you or is incomplete may result in this certiﬁcate and your insurance coverage being null and void, in

which case no beneﬁts will be paid.

5. Applicable Law. The terms of this coverage are governed and interpreted according to the laws of the

Province of Ontario.

6. Material Facts. No statements or representations made by employees of CIBC, or employees or agents of

the Insurer can vary the terms of this coverage.

7. Due Diligence. The cardholder shall use diligence and do all things reasonable to avoid or diminish any

loss of, theft of or damage to property protected by this insurance. The Insurer will not unreasonably

apply this provision to avoid claims under the Policy. Where damage or loss is due (or suspected to be

due) to a malicious act, burglary, robbery, theft or attempt thereat, the cardholder shall give immediate

notice to the police or other authorities having jurisdiction. The Insurer will require evidence of such notice

with the Loss Report prior to settlement of a claim.

8. Limitation Periods. Every action or proceeding against an insurer for the recovery of insurance

money payable under the contract is absolutely barred unless commenced within the time set out in

the Insurance Act (for actions or proceedings governed by the laws of British Columbia, Alberta and

Manitoba), the Limitations Act, 2002 (for actions or proceedings governed by the laws of Ontario), Article

2925 of the Civil Code of Quebec (for actions or proceedings governed by the laws of Quebec), or other

applicable legislation.

SECTION 9 – DEFINITIONS

Throughout this certiﬁcate, italicized terms have the speciﬁc meaning described below:

card means a CIBC Costco Mastercard® or a CIBC Costco World Mastercard® issued in Canada by CIBC. ®

†

cardholder means the ‘Primary Cardholder’ and the ’Authorized User’ (as such terms are deﬁned in the

Cardholder Agreement).

Cardholder Agreement means the CIBC Cardholder Agreement that applies to and governs your card.

CIBC means Canadian Imperial Bank of Commerce.

good standing has the meaning attributed to such term as set out in the Cardholder Agreement.

insured item means a new item (a pair or set being one item) of personal property (not purchased by or for

use by a business or for commercial purposes), for which at least a portion of the purchase price is charged to

the card.

Insurer means Royal & Sun Alliance Insurance Company of Canada.

manufacturer’s warranty means an expressly written warranty issued by the manufacturer of the insured

item at the time of purchase. The manufacturer’s warranty must be valid in Canada or the United States. The

manufacturer’s warranty must be provided free of charge with the purchase of the insured item and must not

be an extended or supplemental warranty that is purchased.

negotiable instruments means a document guaranteeing the payment of a speciﬁc amount of money, either

on demand, or at a set time, with the payer usually named on the document. Negotiable instruments are

unconditional orders or promises to pay, and include, but are not limited to cheques, drafts, bearer bonds,

some certiﬁcates of deposit, promissory notes, and bank notes (currency).

other insurance means any and all policies of insurance or indemnity which provide additional coverage to a

cardholder for loss, theft or damage covered under the Policy.

Policy means Master Policy PSI033759392 issued to CIBC.

purchase price means the actual cost of the insured items, including any applicable sales tax, as shown on

the store receipt and where at least a portion of the cost is charged to the cardholder’s card. This includes

any charges to the card that are paid for through the redemption of points from the card reward program.

Any charges incurred using other payment sources will not be covered under this insurance.

us means the Insurer.

you and your mean the cardholder.

MOBILE DEVICE INSURANCE

CERTIFICATE OF INSURANCE

Throughout this certiﬁcate, words in italics have speciﬁc meanings which can be found in

SECTION 10 – DEFINITIONS.

SECTION 1 – INTRODUCTION

Mobile Device Insurance provides coverage for mobile devices that are lost, stolen or accidentally

damaged when:

1. the full purchase price is charged to your card; or

2. any required up-front payment is charged to your card and the balance of the purchase price is ﬁnanced

with your card through a Canadian wireless service provider’s installment plan; or

3. the full purchase price is ﬁnanced with your card through a Canadian wireless service provider’s

installment plan.

This certiﬁcate outlines what is covered along with the conditions under which a payment will be made.

It also provides instructions on how to make a claim. For conﬁrmation of coverage or for any questions

concerning the information in this certiﬁcate, call toll free 1 866 363-3338 (if in Canada or the United States)

or call collect + 905 403-3338 (from anywhere else in the world).

Royal & Sun Alliance Insurance Company of Canada (Insurer) provides the insurance for this certiﬁcate

under Master Policy PSI054390507 (the Policy), issued to Canadian Imperial Bank of Commerce (CIBC).

This certiﬁcate is not a contract of insurance and contains only a summary of the principal provisions of the

Policy. All beneﬁts are subject in every respect to the Policy, under which coverage is provided and payments

are made. In the event of any conﬂict, the Policy shall govern, subject to any applicable law to the contrary. A

cardholder or a claimant under the Policy may, on request to the Insurer, obtain a copy of the Policy, subject

to certain access limitations permitted by applicable law.

This coverage may be cancelled, changed or modiﬁed at the option of CIBC and the Insurer at any time.

This certiﬁcate replaces any and all certiﬁcates previously issued to the cardholder with respect to the Policy.

SECTION 2 – WHAT SHOULD YOU DO IF YOUR MOBILE DEVICE IS LOST,

STOLEN OR ACCIDENTALLY DAMAGED?

IF YOUR MOBILE DEVICE IS LOST, STOLEN OR ACCIDENTALLY DAMAGED, IMMEDIATELY CALL US:

From Canada and the United States, toll free 1 866 363-3338

From anywhere else in the world, collect + 905 403-3338

This certiﬁcate contains clauses which may limit the amounts payable.

SECTION 3 – IMPORTANT NOTICE – PLEASE READ CAREFULLY

• It is important that you read this certiﬁcate and understand your coverage as your coverage may be

subject to certain limitations or exclusions.

• The insurance coverage outlined in this certiﬁcate is available for mobile devices purchased on or after

the effective date deﬁned in SECTION 10 – Deﬁnitions.

• Coverage is available when:

- the full purchase price is charged to your card, or

- any required up-front payment is charged to your card and the balance of the purchase price is

ﬁnanced with your card through a Canadian wireless service provider’s installment plan; or

- the full purchase price is ﬁnanced with your card through a Canadian wireless service provider’s

installment plan.

• Coverage is only available if you are a resident of Canada.

•

SECTION 4 – WHEN DOES COVERAGE BEGIN AND END?

If you charge the full purchase price to your card:

Coverage begins on the 91st day following the date of purchase of your mobile device (in order to avoid

overlap with the 90 day coverage available to you under your certiﬁcate for Purchase Security & Extended

Warranty Insurance).

Coverage ends on the earlier of:

a) two years from the date of purchase of your mobile device; or

b) the date your mobile device is no longer activated with a Canadian wireless service provider, if the mobile

device is equipped with cellular data technology; or

c) the date the cardholder’s card account is no longer in good standing; or

d) the date the Policy is terminated.

If you ﬁnance all or any portion of the purchase price with your card through a Canadian wireless service

provider’s installment plan:

Coverage begins on the date the ﬁrst transaction related to the mobile device is charged to your CIBC credit

card account.

Coverage ends on the earlier of:

a) two years from the date the ﬁrst transaction related to the mobile device is charged to your CIBC credit

card account; or

b) the date your monthly wireless bill payment for your Canadian wireless service provider’s installment plan

was not charged to your card.

Exception: Once the purchase price has been fully paid under your Canadian wireless service provider’s

installment plan, this reason for coverage ending is no longer applicable; or

c) the date the cardholder’s card account is no longer in good standing; or

d) the date the Policy is terminated.

A – COVERAGE

$648

SECTION 5 – WHAT ARE YOU COVERED FOR AND WHAT ARE YOUR BENEFITS?

Mobile Device Insurance provides coverage in the event your mobile device is lost, stolen or accidentally

damaged, anywhere in the world. Coverage is available for mobile devices purchased on or after the effective

date, if:

1. you charge the full purchase price of your mobile device to your card (which includes any charges that

are paid for through the redemption of points from the card reward program) and you activate your

mobile device with a Canadian wireless service provider, if the mobile device is equipped with cellular data

technology; or

2. you charge the portion of the purchase price of your mobile device that is required to be paid up-front to

your card, and ﬁnance the balance of the purchase price through a Canadian wireless service provider’s

installment plan and charge all your installment plan bill payments to your card for the entire duration of

your contract with the Canadian wireless service provider; or

3. you ﬁnance the full purchase price of your mobile device with your card through a Canadian wireless

service provider’s installment plan and you charge all your installment plan bill payments to your card for

the entire duration of your contract with the Canadian wireless service provider.

In no event will a corporation, partnership or other business entity be eligible for the insurance provided by

this certiﬁcate.

B – BENEFITS

Subject to the terms and conditions of this certiﬁcate:

1. If your mobile device is lost or stolen, you will be reimbursed the replacement cost , not exceeding the

depreciated value of your mobile device at the date of loss, less a 10% deductible, to a maximum of $1,000

per occurrence, per insured person.

2. If your mobile device is accidentally damaged, you will be reimbursed the lesser of its repair or

replacement cost not exceeding the depreciated value of your mobile device at the date of loss, less a 10%

deductible, to a maximum of $1,000 per occurrence, per insured person.

* The depreciated value of your mobile device at the date of loss is equal to the purchase price less the

depreciation cost. Depreciation cost is equal to two percent of the purchase price multiplied by the

number of completed months from the date of purchase.

Example:

You purchase a mobile device for a purchase price of $900 on March 1st. You ﬁle a claim on January 21st of

the following year. Upon approval of your claim, the maximum reimbursement amount will be calculated

as follows:

Purchase price $900

Less depreciation cost - $180 ($900 X 2% X 10 months)

Depreciated value $720

Less deductible - $ 72 ($720 X 10%)

Reimbursement

In the event your mobile device is lost or stolen and, upon approval of your claim, the replacement cost is

$900, including applicable taxes, the maximum reimbursement available will be $648. If the replacement

cost is $500, including applicable taxes, the maximum reimbursement available will be $500. In the event

your mobile device is accidentally damaged and, upon approval of your claim, the total repair cost is $200,

including applicable taxes, the maximum reimbursement will be $200.

C – EXCLUDED ITEMS

The following items are excluded from coverage under this certiﬁcate:

1. Accessories for your mobile device, whether purchased separately or contained in the original

manufacturer’s package; and

2. Laptop computers; and

3. Batteries; and

4. Mobile devices purchased for resale; and

5. Mobile devices purchased by, or for, a business; and

6. Used, previously owned, or refurbished (except by the manufacturer) mobile devices; and

7. Mobile devices that have been modiﬁed from their original state; and

8. Mobile devices being shipped, until received and accepted by you in new and undamaged condition; and

9. Mobile devices stolen from baggage unless such baggage is hand carried under the personal supervision of

the cardholder or such cardholder’s travelling companion with the cardholder’s knowledge.

SECTION 6 – CONDITIONS THAT MAY LIMIT YOUR COVERAGE

This section explains conditions that may limit your entitlement to beneﬁts under this certiﬁcate.

1. Limitations. This insurance does not replace the manufacturer’s warranty or warranty obligations;

however, this insurance provides certain beneﬁts for which the manufacturer may not provide coverage.

Parts and services covered by the manufacturer’s warranty and warranty obligations are the responsibility

of the manufacturer only.

This insurance is in excess of any other applicable valid insurance, indemnity, warranty or protection

available to you in respect of the item(s) subject to the claim. If you have one or more card(s) provided by

CIBC which provide Mobile Device Insurance, the maximum number of claims under all such cards is limited

to one claim in any 12 consecutive month period and two claims in any 48 consecutive month period.

2. Sanctions. The Insurer shall not provide any coverage or be liable to provide any indemnity or payment

or other beneﬁt under this certiﬁcate which would breach economic, ﬁnancial, or trade sanctions imposed

under the laws of Canada, the European Union, the United Kingdom or any other applicable jurisdiction.

SECTION 7 – WHAT ARE YOU NOT COVERED FOR?

This insurance will not pay any expenses relating to or in any way associated with:

1. Fraud, misuse or lack of care, improper installation, mechanical breakdown, hostilities of any kind (including

war, invasion, rebellion or insurrection), conﬁscation by authorities, risks of contraband, illegal activities,

normal wear or tear, ﬂood, earthquake, mysterious disappearance (means when the mobile device in

question cannot be located, and the circumstances of its disappearance cannot be explained or do not lend

themselves to a reasonable conclusion that a theft occurred), or inherent product defects; and

2. Power surges, artiﬁcially generated electrical currents or electrical irregularities; and

3. Any occurrence that results in catastrophic damage beyond repair, such as the mobile device separating

into multiple pieces; and

4. Cosmetic damage that does not affect functionality; and

5. Software, wireless service provider or network issues; and

6. Theft or intentional or criminal acts by the cardholder or, to the extent permitted by applicable law, family

member; or

7. Incidental and consequential damages including bodily injury, loss of use, property, punitive and exemplary

damages and legal fees.

SECTION 8 – HOW DO YOU MAKE A CLAIM?

To submit a claim:

- If in Canada or the United States, call toll free at: 1 866 363-3338.

- From anywhere else in the world, call collect to: + 905 403-3338.

• During your call, you will be given all the information required to ﬁle a claim.

• In the event of loss or theft, you must notify your wireless provider to suspend your wireless services within

48 hours of the date of loss. In the event of theft, you must also notify the police within seven days of the

date of loss.

• If you are making a claim, you must call immediately after learning of a loss, or an occurrence which may

lead to a loss covered under the Policy, but in no event later than 14 days from the date of loss and PRIOR to

proceeding with any action or repairs/replacements.

• If you submit a claim for a mobile device that has been accidentally damaged, you must obtain a written

estimate of the cost to repair your mobile device by a repair facility authorized by the original mobile device

manufacturer.

• When making a claim, you will be required to submit a completed claim form containing the time,

place, cause and amount of loss. We may require that supporting documentation such as the

following be provided:

- The original sales receipt detailing the cost, date and description of purchase;

- The date and time you notiﬁed your wireless service provider of loss or theft;

- A copy of the original manufacturer’s warranty (for accidentally damaged claims);

- A copy of the written repair estimate (for accidentally damaged claims);

If you charged the full purchase price of your mobile device to your card, the card statement showing

the charge;

- If all or any portion of the purchase price of your mobile device was ﬁnanced through a Canadian

wireless service provider’s installment plan, proof of wireless installment bill payments charged to the

card for up to 12 consecutive months immediately preceding the date of loss and details indicating the

cost of the mobile device and amount that has been paid; and

- A police report, ﬁre insurance claim or loss report, primary insurance documentation and payment (if

the cardholder has other insurance), and any other information reasonably necessary to determine the

cardholder’s eligibility for beneﬁts hereunder.

All pertinent documents should be sent to:

Royal & Sun Alliance Insurance Company of Canada

Mobile Device Insurance

Claims Management Services

2 Prologis Blvd., Suite 100

Mississauga, Ontario L5W 0G8

• At the sole discretion of the Insurer, you may be required to send, at your own expense, the damaged

item on which a claim is based to the Insurer in order to support your claim. Prior to proceeding with any

repair services or replacement of the mobile device, you must obtain the Insurer’s approval in order to

ensure eligibility for payment of your claim.

• The Insurer may request, at its sole discretion, that you repair or replace the mobile device. You must

charge the cost of the repair or replacement to your card. A replacement mobile device must be of the

same make and model as the original mobile device, or in the event the same make and model is not

available, of like kind and quality with comparable features and functionality as the original mobile device.

• Notice of Claim: Notice of claim must be given to the Insurer as soon as reasonably possible. Where

possible, written notice should be given to the Insurer within 90 days after the occurrence of any loss.

Such notice given by or on behalf of the insured person must provide particulars sufﬁcient to identify

the cardholder.

• Payment of Claims: Beneﬁts payable under the Policy for any loss will be paid upon receipt of proof of loss.

SECTION 9 – WHAT ELSE DO YOU NEED TO KNOW?

1. Canadian Currency. Any claims paid to you will be payable in Canadian funds. If you have paid a covered

expense, you will be reimbursed in Canadian currency at the prevailing rate of exchange on the date that

the claim payment is made to you. No sum payable shall bear interest.

2. Beneﬁts to Cardholder Only. This insurance is for the beneﬁt of the cardholder only. No other person

or entity shall have any right, remedy or claim, legal or equitable, to the beneﬁts. The cardholder shall

not assign these beneﬁts without prior written approval of the Insurer. Permission is granted for the

cardholder to transfer beneﬁts on gifts as provided in this certiﬁcate and the Policy.

3. Other Insurance. This insurance is strictly excess coverage and does not apply as contributing insurance.

The Policy is not a substitute for other insurance and covers cardholders only to the extent a permitted

claim for an insured mobile device exceeds the coverage of other insurance. The Policy also provides

coverage for the amount of the deductible of other insurance. The coverage afforded by the Insurer

takes effect only when the limits of the other insurance have been reached and paid to the cardholder

regardless of whether the other insurance contains provisions purporting to make the coverage of such

other insurance non-contributory or excess.

4. Misrepresentation and Non-Disclosure. Any information that has been misrepresented or misstated to

us by you or is incomplete may result in this certiﬁcate and your insurance coverage being null and void,

in which case no beneﬁts will be paid.

5. Applicable Law. The terms of this coverage are governed and interpreted according to the laws of the

Province of Ontario.

6. Material Facts. No statements or representations made by employees of CIBC, or employees or agents of

the Insurer can vary the terms of this coverage.

7. Due Diligence. The cardholder shall use diligence and do all things reasonable to avoid or diminish any loss

of, theft of or damage to property protected by this insurance. The Insurer will not unreasonably apply

this provision to avoid claims under the Policy. Where damage or loss is due (or suspected to be due) to a

malicious act, burglary, robbery, theft or attempt thereat, the cardholder shall give immediate notice to the

police or other authorities having jurisdiction. The Insurer will require evidence of such notice with the loss

report prior to settlement of a claim.

8. Subrogation. If you incur expenses due to the fault of a third party, you assign to us the right to take

action against the party at fault in your name. This will require your full cooperation with us and we will

pay for all of the related expenses.

9. Limitation Periods. Every action or proceeding against an insurer for the recovery of insurance money

payable under the contract is absolutely barred unless commenced within the time set out in the Insurance

Act (for actions or proceedings governed by the laws of British Columbia, Alberta and Manitoba), the

Limitations Act, 2002 (for actions or proceedings governed by the laws of Ontario), Article 2925 of the

Civil Code of Quebec (for actions or proceedings governed by the laws of Quebec), or other applicable

legislation.

SECTION 10 – DEFINITIONS

Throughout this certiﬁcate, italicized terms have the speciﬁc meaning described below:

accidentally damaged means your mobile device has been damaged by an unexpected and unintentional

external event, such as drops, cracks and spills that occur during normal daily usage of the mobile device as

the manufacturer intended.

card means a CIBC Costco

Mastercard® or a CIBC Costco World Mastercard® issued in Canada by CIBC. ®

†

cardholder means the ‘Primary Cardholder’ and the ‘Authorized User’ (as such terms are deﬁned in the

Cardholder Agreement).

Cardholder Agreement means the CIBC Cardholder Agreement that applies to and governs your card.

CIBC means Canadian Imperial Bank of Commerce.

effective date means the effective date shown on page 1 of your Certiﬁcates of Insurance.

family member means your spouse, mother, father, step-parent, in-law, daughter, son, step-child, sister,

other, step sibling, grandparent, grandchild, aunt, uncle, niece, or nephew.

good standing has the meaning attributed to such term as set out in the Cardholder Agreement.

Insurer means Royal & Sun Alliance Insurance Company of Canada.

mobile device means a new portable computing device such as a cell phone, smartphone or tablet, which has

Internet-based and/or wireless communication capabilities.

other insurance means any and all policies of insurance or indemnity which provide additional coverage to a

cardholder for loss, theft or damage covered under the Policy.

Policy means Master Policy PSI054390507 issued to CIBC.

purchase price means the full cost of the mobile device including any applicable sales tax, as shown on the

sales receipt and less any in-store credit or certiﬁcate issued to you by a retailer or a Canadian wireless

service provider when you trade-in an old mobile device, and costs or fees associated with the purchase of

the mobile device, such as insurance premiums, customs duty, delivery charges and transportation costs

or other similar costs or fees. The purchase price includes any charges paid for with points from the card

reward program.

we and us mean the Insurer.

you, your and insured person mean the cardholder.

IMPORTANT NOTICE ABOUT YOUR PERSONAL INFORMATION

Royal & Sun Alliance Insurance Company of Canada is committed to protecting your privacy and the

conﬁdentiality of your personal information. We will collect, use and disclose personal information for the

purposes identiﬁed in our Privacy Policy. To obtain more information, you can review our Privacy Policy

online at www.rsagroup.ca or request a copy by calling 1 888 877-1710.

These insurance products are underwritten by Royal & Sun Alliance Insurance Company of Canada.

related words and logos are trademarks and the property of RSA Insurance Group plc, licensed for use by

Royal & Sun Alliance Insurance Company of Canada.

®†

Registered trademark of Price Costco International, Inc. used under license.

Mastercard is a registered trademark and the circles design is a trademark of Mastercard International

Incorporated.

The CIBC logo is a registered trademark of CIBC. All other trademarks are owned by CIBC or related entities.

Costco P/W MC English – Insurance Certiﬁcate IN-21A-COMC-ENG