User's Manual

User’s Manual

For the most recent version of this manual please visit

http://www.primera.com/EddieDownloads

Notices: The information in this document is subject to change without notice. NO WARRANTY OF ANY KIND IS

MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No liability is assumed for errors contained herein

or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of

this document may be photocopied, reproduced, or translated into another language without prior written

consent.

Trademark Acknowledgments: Primera and Primera Eddie are registered trademarks of Primera Technology, Inc.

Windows is a registered trademark of Microsoft Corporation. All other trademarks are the property of their

respective owners.

Revision History

FCC Compliance Statement: This device complies with part 15 of the FCC rules. Operation is subject to the

following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any

interference received, including interference that may cause undesired operation.

For Users in the United States: This product is intended to be supplied by a UL listed Direct Plug-In Power Supply

marked “Class 2” or a UL listed ITE Power Supply marked “LPS” with output rated 12VDC, 3A or higher. This

equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of

the FCC Rules. In a domestic environment, this product may cause radio interference, in which case the user may

be required to take adequate measures. This equipment generates, uses, and can radiate radio frequency energy

and, if not installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which can be determined by turning

the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following

measures:

• Re-orient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Use of shielded cables is required to comply with the Class A limits of Part 15 of the FCC Rules. You are cautioned

that any changes or modifications not expressly approved in this manual could void your authority to operate

and/or obtain warranty service for this equipment.

For Users in Canada: This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus

set out on the Radio Interference Regulations of the Canadian Department of Communications. Le present appareil

numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la

class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications

du Canada.

031524

3 
 
 
 
 
Table of Contents 
 
Section 1: Getting Started ............................................................................................................................. 5 
1A Choosing a Good Location ................................................................................................................... 5 
1B Unpacking and Inspection.................................................................................................................... 6 
1C Setup the Printer .................................................................................................................................. 7 
1D Identifying the Parts .......................................................................................................................... 20 
1E Button/LED Panel Operation .............................................................................................................. 23 
1E1 Calibrate the Carousel Platter ...................................................................................................... 24 
1E2 Demo Mode ................................................................................................................................. 24 
1E3 Move the Carousel Two Spaces ................................................................................................... 25 
1F Cartridge Life/Best By Date ................................................................................................................ 26 
1G Ethernet Connection Information (PC Only) ..................................................................................... 27 
Section 2: Print Item and Cartridges ........................................................................................................... 31 
2A Cookie / Print Item Specifications ..................................................................................................... 31 
1-Carousel Attached – Multiple Cookie Mode .................................................................................... 31 
2-Manual Mode – Carousel Detached – Single Cookie mode............................................................. 33 
3-Using the Platform Kit for up to 2” (50.8mm) high Cookies/Items. ................................................ 35 
4-Print Surface Specifications for Best Print Quality .......................................................................... 36 
2B Installing / Replacing the Ink Cartridge .............................................................................................. 37 
2C Loading the Print Item ....................................................................................................................... 40 
Section 3: Primera PrintHub ....................................................................................................................... 41 
3A Using the Cost Estimator ................................................................................................................... 42 
3B PrintHub Settings ............................................................................................................................... 43 
3C PrintHub Advanced Printer Settings .................................................................................................. 44 
3D General Settings / Multiple Printers Support .................................................................................... 46 
3E Cartridge Maintenance Settings ........................................................................................................ 46 
3F Advanced Eddie Settings – Scan Large Print Area.. ............................................................................ 47 
3G Centering Alignment Tab ................................................................................................................... 48 
Section 4: Printing ....................................................................................................................................... 49 
4A Using BarTender ................................................................................................................................ 50 
4B Add Text and Graphics to a BarTender Design .................................................................................. 58 

4 
 
 
 
4C Removing Image background with Paint 3D ...................................................................................... 59 
4D Printing from Other Programs ........................................................................................................... 61 
4E Printer Driver Settings (Print Quality and Ink Saturation) ................................................................. 62 
4F Print Image Centering and Alignment ................................................................................................ 65 
Section 5: Printing from a Mac ................................................................................................................... 67 
5A Print Utility Settings (Eddie Config Utility) ......................................................................................... 67 
5B Adjusting Print Alignment (Centering) ............................................................................................... 69 
5C Advanced Eddie Settings. ................................................................................................................... 70 
5D Printing from Swift Publisher............................................................................................................. 72 
5E Creating a Custom Page Size .............................................................................................................. 79 
5F Printer Driver Settings ........................................................................................................................ 81 
Section 6: Troubleshooting/Maintenance .................................................................................................. 86 
6A Solving Print Alignment Problems ..................................................................................................... 86 
6B Maintenance/ Cleaning ...................................................................................................................... 87 
6B1 The Carousel Platter ..................................................................................................................... 87 
6B2 Crumb Catcher ............................................................................................................................. 88 
6B3 The Carousel ................................................................................................................................ 90 
6B4 Ink Trough – Clean Weekly .......................................................................................................... 91 
6B5 The Cookie Height Sensor – Clean Weekly .................................................................................. 93 
6B6 Exterior and Interior of Printer – Stainless Steel Surfaces ........................................................... 94 
6B7 The Cookie Platform .................................................................................................................... 95 
6B8 Ink Maintenance Area (Wiper and Cap) ...................................................................................... 96 
6C Replacing the Ink Filters ..................................................................................................................... 97 
6D Poor Print Quality – Cleaning the Cartridge .................................................................................... 101 
6E Manual Feed Mode .......................................................................................................................... 105 
6F Error Messages (Knowledgebase). ................................................................................................... 106 
6G Interpreting LED Indicator Lights (Flashing Lights). ......................................................................... 106 
6H Technical Support. ........................................................................................................................... 107 
Section 7: Technical Specifications ........................................................................................................... 108 
Section 8: Recipes ..................................................................................................................................... 109 
Section 9: Certifications and Environmental Policy .................................................................................. 111 
 
 
   

Section 1: Getting Started

THANK YOU…

...for choosing Eddie the Edible Ink Printer. Eddie will print vibrant colors and stunning photo-

realistic photographs directly onto cookies and other approved print items.

This User’s Manual is your complete step-by-step guide to quickly and easily setting up and

printing with your new Edible Ink Printer!

1A Choosing a Good Location

• Place the Printer on a flat surface in a location with adequate air circulation to prevent

internal heat build-up.

• Do not place the Printer near heat sources such as radiators or air ducts, or in a place

subject to direct sunlight, excessive dust, mechanical vibration, or shock.

• Allow for 3” of clearance behind the Printer to accommodate cables and ink overspray

venting. Ink build-up may occur on surfaces close to the back of the Printer if ink filters

are not cleaned regularly.

• Allow for adequate overhead clearance for opening the top section to allow easy access

to the interior for cleaning. The Printer will require 10” (25.4 cm) of additional space

above to completely open the top section (Total = 17” or 43.18 cm).

1B Unpacking and Inspection

While unpacking your Printer, inspect the carton to ensure that no damage has occurred during

shipping. Make sure that all supplied accessories are included with your unit. The following

items are included in the supply box:

1. Power Adapter, Cord, and Adapters

2. 6’ USB Cable (If another USB cable is used, it must be 6’ (2 M) or less)

3. Color Edible Ink Cartridge

4. Printer

5. Crumb Catcher with preinstalled Ink Filter (Stainless Steel)

6. Carousel Base with six-pin mini din cable

7. Carousel Platter (with triangle spacers)

documentation

Ink Filter – Do not Discard!

Spacer Preinstalled

1C Setup the Printer

Some assembly is required to set up your Printer.

1. Install the clear top cover aligning the pins with the holes on the top section of the

Printer. Install one side and then bend the cover gently to allow the second pin to reach

the hole on the opposite side.

Pins

Clear Cover

2. Open the top of the Printer and remove the foam shipping insert. Keep it along with the

other boxing material.

3. Locate the Carousel positioning holes in the base.

4. Locate the Carousel Base. Locate the position pins.

5. Lift the base of the Printer slightly and slide the carousel base underneath. Align the

holes with the pins and lower the Printer into place.

6. Locate the 8 Pin Mini Din Cable attached to the Carousel Base. Route the cable along

the left side of the unit until it reaches the back of the Printer. Open the Top Cover.

8 Pin Mini Din Cable

Carousel Base

Route Cable Here

Cover Open

7. Connect the 8 Pin Mini Din Cable to the round port on the back of the Printer.

8. Locate the Power Supply.

Cable Specifications:

Serial RS-232 Mini DIN8

9. Install the appropriate adapter by aligning the tabs on the plug to the slots in the power

adapter. Rotate the plug until it snaps into place.

10. Connect the Power Brick to a wall outlet and the round barrel connector to the back of

the Printer.

Slots

Release Tab

11. Switch on the Power Switch.

12. Lift up on the top section of the Printer just under the control panel.

Lift Here

Control Panel

13. The top section of the Printer will open and stay open with a gas spring. As long as the

power is on, the cookie platform will move up and out of the way, so you may install the

Crumb Catcher.

Cookie Platform

14. Locate the Crumb Catcher. There are hooks on the back that correspond to slots on the

back of the Printer.

Hooks

Slots

Ink Filter – Do not Discard!

15. Install the Crumb Catcher by inserting the hooks into the slots. You will see the hooks

through the slots on the back of the Printer. Align the front Crumb Catcher tabs on

either side of the Carousel Base connection bracket.

16. Lower the Top Section of the Printer.

Tabs

Crumb Catcher

Carousel Base

Back View

Hooks

17. Locate the Carousel Platter. Note the location of the alignment holes and the Center

hole.

18. Install the platter by aligning the center hole with the center Hub on the Carousel

platter base. Rotate the platter by hand until the holes in the platter are aligned with

the pegs on the base.

Center Hole

Alignment Holes

Center Hub

Alignment Pegs

19. Lower the top cover.

1D Identifying the Parts

Assembled View

Control Panel

Top Cover

Carousel Platter

Placement Pegs

(Outer Triangles should be

installed for most Cookies)

Cookie Slots

Interior Carriage View

Control Panel

Cookie Height/Diameter Sensor

Cookie Platform

Encoder Strip

Cartridge Carrier

Cartridge Lid

Under Carriage View

Crumb Catcher

Filter

Crumb Catcher

Carousel Base

Ink Trough

Back View

USB Port

Ethernet Port

8 PinMini Din Port

Power Port

Power Switch

1E Button/LED Panel Operation

The button/LED Panel allows you pause the printer, load or unload a cookies and determine ink and

power status.

1E1 Calibrate the Carousel Platter

If cookie lifting and placement is out of alignment, you can do a calibration manually.

Press and hold the Load/Unload button and the Pause button simultaneously for 3 seconds. The

Carousel Platter will make a 1 and ¼ revolution. The calibration is now complete.

To check for proper calibration, you can press the Load/Unload button to attempt to lift the next cookie.

The cookie platform should rise exactly between the access slot on the carousel platter.

1E2 Demo Mode

To place the Printer in demo mode, press momentarily press both the Load/Unload and Pause buttons

simultaneously.

Demo mode will lift cookies, retract them for printing and go through the motions of printing (but not

print on them), and then immediately replace them on the platter continuously until you press the

pause button.

Hold for 3 seconds

Momentarily

Platter Calibration

Press to Resume printing in

manual mode or Pause any in

print in progress

Press to move the platter in/out

in manual mode or pick/place

from/to the next carousel space

Indicates Low Ink

1E3 Move the Carousel Two Spaces

Press Load/Unload for two seconds to move the carousel two spaces. This will allow you to more easily

remove the last printed cookie from the carousel. (Make sure you have firmware version 1.47 or higher

to enable this feature)

Hold for 2 seconds

1F Cartridge Life/Best By Date

Best By Date: Sealed cartridges are best for Two years after the manufacture date. The best by

date is printed on the cartridge box. FDA regulations require a best by date on the packaging.

Keep in mind, expiration dates and best by dates have very different meanings.

Expiration dates tell consumers the last day a product is safe to consume. On the other hand,

best by date tells you that the food is no longer in its perfect condition from that date. It may

just lose its freshness, taste, aroma, or nutrients. The best by date is essentially a quality

indicator. Since Primera Eddie ink is similar to food coloring, it has no nutritional value or taste

to contribute to the overall food product. You can be assured that using the ink beyond the

best by date is safe as long as the ink is still sealed in its foil packaging.

Expiration Date: Once opened, cartridges last for six months. PrintHub will start tracking the

six months from the first time they are used in the Printer. Hover over the ink levels to see the

remaining life after opening. Once you pass the six-month opened point, the PrintHub software

will warn you every time you print that your cartridge is expired and should be replaced.

Note: Two types of Eddie Edible Ink are available; one is approved for use in the USA and

Canada (053507) and the other for the European Union (EU) (053499). Cyan and Yellow are

identical in all ink formulations. Magenta is different. Please check with your local authorities

first to learn which Magenta ink is best for use in countries other than the USA and Europe. Or,

country.

1G Ethernet Connection Information (PC Only)

During the initial software setup, you may connect via USB or Ethernet. Depending on what

you choose, different options will appear in the setup application. The instructions below

explain how to install via Ethernet. Before continuing, connect only the Ethernet cable to your

Eddie. (You cannot connect both the USB cable and Ethernet)

1. If you choose Ethernet, the installer will automatically search your network for the printer

using the most common IP address range for simple networks (10.10.10.1-254 and

192.168.1.1-254). The IP address is the unique identifier that your network will

automatically assign to Eddie when you connect it to your router or wall jack.

2. If no printers are found, you will be able to adjust the IP address you are searching for – IP

Range to Sweep. In this example, we are searching for 10.10.8-11.1-254. It is searching

for 1,016 IP addresses. There are 4 digits to any IP address that can equal 0-254. The dash

in the 3

and 4

digit indicates that the installer will search between 8 and 11. This means

it will search for 8, 9, 10, or 11. In the 4

digit, the installer will search for 1 through 254.

3. If you don’t know where to search, your own computer can guide you if it is connected to

the same network as your printer. Search for “Command Prompt” on your Windows

Search Bar. Click it to open.

4. Now type ipconfig on the prompt and press Enter.

5. Look for your IPv4 or IPv6 address. In this example, the address is 10.10.10.123. This is my

computers IP address. It tells me that we are using a 10.10. network, so the Eddie printer

is probably on the same network. Now I can edit my IP Range to Sweep to include values

in the 10.10.10.1-254 range. Depending on the number of devices on your network, you

may need to expand that range. Click Search again.

6. This printer was found on 10.10.11.46. Once it is found, click Install to install the printer

driver. You can verify the printer found is the one you expect by checking the serial

number displayed. If the printer is not found, make sure you see lights Green and Amber

lights on the ethernet port on the back of the printer. If no lights are present, you may

have a defective cable or a defective port on your printer or router/wall jack.

7. By default, the Printer Hostname method of installing the driver is checked. In most cases,

this will work fine. If it fails for any reason, restart the installer and check DHCP address.

The Reserved IP Address or static method is for advanced users. Click Create Hostname

Printer.

8. It should only take a few moments to install the driver. If the installer stays on this screen

for several minutes, click Cancel to be brought back to the previous screen.

9. You will see the following when the printer is ready to be installed. You may choose to

describe the location of the printer if you have multiple printers on your network. In this

example, we chose “Tech Support”. Click Set Description and then click Install.

10. Congratulations! You have successfully connected your printer to Ethernet.

Note 1: If you want to change your connection type or change Ethernet connection settings,

run the installer again and change the settings. There is no place to adjust these settings in

Print Hub. To find the installer, visit www.primera.com/eddiedownloads.

Note 2: The mac address will be printed on a label affixed to the back of your printer. The mac

address may be necessary for reserved (static) IP address installations.

Note 3: If you have both USB and Ethernet connected, USB will be the default communication

channel. To use Ethernet, you must disconnect the USB cable.

Note 4: It is possible to install both a USB driver and Ethernet driver so you may print using

whatever method is connected.

• USB driver name: Edible Ink Printer.

• Ethernet driver name: Edible Ink Printer

(PTI-[Unique ID]).

If connected via Ethernet, you may type in the

printer IP address to display information about the

printer. To find the IP address open PrintHub – Go

to Printer Settings – Click on Network Information.

Section 2: Print Item and Cartridges

2A Cookie / Print Item Specifications

The cookie size and shape you can print depends on whether or not you are using the

Carousel and other settings. You have more flexibility in Manual Mode/Single Cookie

mode. There are several modes available. See the specifications for each below.

1-Carousel Attached – Multiple Cookie Mode

0.08” to 0.75” - Height for

any print object loaded on

the carousel.

Outer Triangle Spacer Installed (Recommended)

Width: 2.5” – 3.85”

Height: 0.08 - 0.75" (Taller objects may be knocked of the tray/tongue by the

carousel as it is printing)

Shapes: Works with round, square, or other uniform shapes such as triangles,

hexagons or octagons work best in this mode.

Outer Triangle Spacer Removed

Width: 3.5” – 4.375” **

see note on next page

Height: 0.08 - 0.75" (Taller objects may be knocked of the tray/tongue by the carousel)

Shape: Round, square or other uniform shapes such as

triangles, hexagons or octagons work best in this mode.

Outer Triangle Spacer (Width: 2.5” – 3.85”)

Remove Outer Triangle Spacer for sizes larger

than 3.85”. Only every other slot can be used!

Note: Eddie will perform best in carousel mode with

the outer triangle spacers installed. If your cookie hits

the printer when the tray is rotated, remove the outer

triangle spacers and reposition your cookies.

Knowledgebase Article

**Outer Triangle Spacer Removed requires placing print items in every other space for items

larger than 3.42” (98mm). Otherwise, the items will touch one another, and you will not be

able to place them, so they are touching the fixed spacers.

Width 1” – 2.5” (Outer Triangle Spacer Installed)

• requires 3.5” Macaron Adapters or similar silicone coaster (min .08” high) Place the

coaster/adapter on the carousel plater and center the cookie on the coaster/adapter.

Adapter or Coaster

Cookie Centered

Every Other Space

Skip

Fixed Spacers

Skip

Adapters require installation of

outer triangle spacers

2-Manual Mode – Carousel Detached – Single Cookie mode (See section 6E)

With Cookie Centering Scan Enabled (See Section 3E).

Cookie Size: Any shape that does not exceed 4.5” x 4.5” x 1”

4.5” Length

4.5” Width

1.0”

Height

The cookie sensor must “see” a

cookie or coaster at the center

position of the platform/tongue

to start the scanning process.

First it scans for height, It will

then scan for length if centering

scan is selected.

Starts Printing Here

With Cookie Centering Scan Disabled – Recommend when using Custom Trays (See Section 3E).

Cookie Size: 4.5” wide x 1” thick x up to 8” inches long. Any shape or size that doesn’t fall off

the tray will work. The centering scan has a 4.5” max scan area. When Cookie Centering Scan is

disabled, you can use horizontal and vertical offsets to move the image. This is recommended

when using custom trays.

8” Length

.08” - 1.0”

Height

4.5” Width

The cookie sensor must “see” a cookie or coaster at

the center position of the platform/tongue to start

the scanning process.

Printable Area: 4.72” x 4.72”

3-Using the Platform Kit for up to 2” (50.8mm) high Cookies/Items.

The Eddie Platform Kit SKU 053255 contains a platform tray for items 1” (25.4mm) - 2”

(50.8mm) high and includes two risers for items under 1” (25.4mm) high. Print on donuts,

bagels, bars, or other larger treats! Maximum item size is 4.5” (114.3mm) wide x 8” long x 2”

(50.8mm) high.

Note: The Platform kit with a single riser installed can be used for printing using custom trays,

the carousel, or in manual mode. With the riser in place the same specs from 2A1 and 2A2

would apply.

The following print object size specifications apply to Platform kit in No Riser Mode.

Cookie Size = 4.5”W x 8”L x 1”-2”H

Printable Area = 4.72” x 4.72”.(Printable area is larger than cookie size to allow for full cookie

printing.)

Note: If you print over 4.5” length, the print will not cover the entire length.

8” Length

4.5” Width

1.0”-2.0”

Height

Printable Area: 4.72” x 4.72”

36 
 
 
 
4-Print Surface Specifications for Best Print Quality  
 
•  The surface of each cookie should be frosted with the Primera recommended icing or 
similar, or use the recipe printed in this manual. 
 
•  The surface should be as smooth as possible 
 
•  The surface should be hard to the touch and completely dry.  To dry the surface, use 
cornstarch, a dehydrator, a heat gun or wait 24 hours before printing.  
 
•  The color of the icing should be bright white for best quality and accurate colors.  The 
white surface makes the Cyan, Magenta, and Yellow colors match as close as possible to 
the image on your computer screen.  It also creates a vibrant bright image.  
 
•  Other surfaces can be printed, but colors may not match.  For these, it is best to print 
dark monotone colors that will stand out on darker surfaces.   
 
Examples ---Video 
•  Sugar cookies 
•  Macarons 
•  Graham crackers (dark images/text work best for non-white print surfaces) 
•  Marshmallows 
•  Cake Pops 
•  Gold Powder Cookies 
•  Royal Transfers Toppers added to Cookies 
1.  Example 1 (Custom Cookies by Karen) 
2.  Example 2 (Custom Cookies by Karen) 
3.  Fancy Yancy 
•  Royal Transfers added to Cupcakes 
•  Any shape frosted cookies 
•  White chocolate-covered cookies/Oreos (wipe oil from the surface before printing) 
•  Molded white chocolate toppers (wipe oil from the surface before printing) 
•  White chocolate buttons (DTM Adapter) 
•  Candy such as M&Ms and Mentos (DTM/Milton/Sassy adapter) 
•  Fondant (wipe oil from the surface before printing) 
Many of these items work best in manual printing mode using a custom Tray such as DTM Tray, Milton 
Tray or Sassy Tray. 
 

2B Installing / Replacing the Ink Cartridge

You can replace cartridges at any time or wait for the Low Ink Warning to prompt you to

replace cartridges. You will receive low ink warnings at 10% and 0%. Press the Load/Feed

button to continue printing after you receive this warning.

To change a cartridge, follow this procedure:

1. Open the front cover. That cartridge will automatically move to the right side if it is not

already there.

Three types of Eddie Edible Ink are available; two are approved for use in the USA and Canada,

and the other for the European Union (EU). Cyan and Yellow are identical in all ink formulations.

There are two magenta ink options for cartridges approved for use in the USA and Canada. The

Original Magenta prints more of an orange-ish red unless the artwork is adjusted in software.

The New Magenta ink prints more of a fire engine red without requiring software adjustment.

The EU Magenta already produces a great fire engine red but contains carmoisine, which the

USA’s FDA prohibits in food colorings.

SKU

NAME

53498

Original Magenta for USA and Canada

53507

Magenta+ for USA and Canada

53499

Edible Ink Cartridge for Europe

2. Press or pinch the tab on the front of the cartridge holder.

3. Remove the cartridge.

4. Locate a new cartridge and remove it from its packaging. Remove the foil outer package

and the tape covering the nozzles.

5. Place the new cartridge into the empty carriage. Note: When installing the cartridge, tilt

the cartridge at a slight backward angle of approximately 30 degrees.

6. Make sure the cartridge is pushed back far enough, so the ridge on the cartridge is

behind the spring-loaded pusher on the lid. Push down on the cartridge. Close the lid

on the cartridge by lightly pressing down from the top until you hear a click.

2C Loading the Print Item

Up to 12 cookies or print items can be loaded on the carousel platter. You can load the cookies

near the front first and then work your way to the back. To access the areas under the cover,

either lift the cover to place the cookie or press the load/feed button to rotate the platter

clockwise until an open slot is accessible. To prevent offset printing and/or the cookie falling

off the platter or the cookie platform, the edge of each cookie must touch two of the

placement pegs.

Cookie must be touching

placement pegs

Press Load/Unload to

rotate Carousel Platter

clockwise

Important Note: By default, the

printer will stop printing after 12

items or one complete revolution.

This is to prevent already printed

items from being printed on again.

This setting can be adjusted in printer

settings in PrintHub. See section 3E.

Section 3: Primera PrintHub

Primera PrintHub is used to interact with the Printer for gathering ink levels, maintenance,

alignment, cost calculation, and several other functions. You can use it to manage these

functions on multiple Eddie printers and other Primera label printer models. PrintHub

automatically installs with your printer driver and can be accessed through the printer driver

preferences or as a program on your Windows start menu.

1. Connect the Printer via USB and turn on the power. The PrintHub accesses most of the

information it uses from the Printer itself so the Printer must be turned on and

communicating for the program to be useful.

2. Go to Start - Programs - Primera Technology - Primera PrintHub.

A. View the print queue, alignment settings, and printer settings.

B. If you have multiple Primera printers connected, they will be listed here.

C. Past jobs will show the last five jobs along with cost information. Click the document

icon to view a cost report.

D. Application Settings

E. Current Mode. With the carousel connected no text will appear.

F. Current Ink Levels (Ink is displayed in 10% increments. Example 100% to 90% to 80%

etc.)

G. Change Cartridge instructions. Print a Clean/Test Print.

H. Order Link

3A Using the Cost Estimator

The cost estimator is found under the queue section on the first tab of the PrintHub. The last

five job costs are stored in the list. Each job will show the cost per label based on the cost per

cartridge entered below the list. Enter the actual cost of the cartridge you paid. Prints

remaining on the currently installed cartridge and total prints on the new cartridge are both

displayed.

To see a printable/savable report click on the document icon next to the job you

want to see. A report will display the information. You can print or save the report

from this screen. You can also change the currency using the drop down, change the

job name or adjust the cost from this screen.

Note: A 3.5” round cookie with 50% coverage will cost approximately $0.06 per cookie. However, this is

a rough estimate since there are so many variables. There are two reasons. First, there is a +/-

tolerance of about 5% in the ink filling process, and second, there are no fill-level sensors in the ink

cartridge. The printer firmware counts down “spits” of ink which can be depleted somewhat faster if

you do a lot of short runs of 25-30 or less cookies at a time. To keep the print head ready for printing,

the software does a cleaning cycle maintenance spit into the ink trough at the beginning of each print

run. Also, the Printer will do periodic maintenance while it is idle but plugged in and switched on.

Finally, you can almost always go past 0% since we are very conservative in estimating how much ink is

initially in the cartridges. We typically overfill cartridges slightly to make sure you receive all the ink you

are paying for.

3B PrintHub Settings

General application settings that apply to the software and all printers can be found by clicking

the blue “Settings” button in the lower left. Printer-specific settings can be found on the

“Printer Settings” Tab. See next section.

Language. Typically, the language is set to match the language setting in the operating system.

However, you can override currency settings on the Language Tab.

Automatic Updates. Automatic Updates will update PrintHub, the printer driver, and the

printer firmware. Every seven days, you will be prompted to update the software if there are

any newer versions. You can choose to increase or decrease that automatic check. You can

also perform a check for updates immediately by clicking the “Check for Updates” button.

Finally, if you would like to receive beta software, check the “Check for Beta updates” box

Printing Preferences. You can choose to close PrintHub after printing completes by checking

the “Close this application after printing completes” box. PrintHub automatically opens

whenever you send a print job to the Printer. If you do not want PrintHub to open in front of

other programs, you can check the “Launch minimized during print” option.

Support. Click the “Generate Support Report” button to generate a zip file on your desktop

containing all recent log files. Send this to tech support so they can help solve any printing

problems.

Advanced. Check the “Generate Printer Status XML” box to create an XML at

"C:\ProgramData\PTI\PrintHub\PrinterStatus.xml".

Software developers can use this file to display status information such as error messages and

ink levels in 3rd party applications.

3C PrintHub Advanced Printer Settings

Printer settings can be found in Primera PrintHub on the Printer Settings Tab for Eddie.

This section displays all current driver, software, and firmware versions.

Advanced Setting Button. Click the Advanced Settings button to view the following settings.

3D General Settings / Multiple Printers Support

You can install multiple printers to the same computer and use them simultaneously. To do so,

you will need to change the USB serial number identifier of one of the two printers, two of

three printers, three of four printers etc. To change serial numbers:

1. Connect each new Printer one at a time. The current USB Serial Number will be

displayed.

2. Click Generate. It will find the next available USB Serial Number based on the currently

connected printers. For the first one, it should set it to 2 and for the next printer 3 and

so on.

3. Click Set. You will hear the Printer reset, and the settings window will turn gray. After it

resets, you will be able to see the settings window again. Keep the Printer connected.

4. Now you can connect to the next Printer. Windows will automatically install a new

driver for that new Printer and name it Edible Ink Printer (Copy 1). You can rename it

later by editing the printer properties in the Windows printer list.

5. You will now see a second printer appear in the left column – Edible Ink Printer (Copy 1).

Click on it to display information about this Printer. If this is the last Printer, you will

connect you are done. If you wish to connect additional printers, follow through steps

2-4.

Restore Factory Defaults. This will set all Print alignment and other calibration settings back to

factory defaults.

3E Cartridge Maintenance Settings

Here you can adjust the frequency of certain maintenance operations.

Increasing the value of “Seconds between Maintenance Spits” will decrease ink usage but could

also cause poor quality printing.

Increasing or Pages between Maintenance Wipes will speed up printing but could also cause

poor quality printing.

Click on the Wiper Maintenance button to reveal instructions for cleaning the ink wiper.

3F Advanced Eddie Settings – Scan Large Print Area..

• Feed Speed. This controls the speed of the initial height and size scan of each cookie

before it is printed. If you have smaller or lighter cookies, lower this value to prevent

the cookie from moving during the scan process, causing off-center prints. Set this the

same as Reverse Speed.

• Reverse Speed. This controls the speed of the initial height and size scan of each

cookie before it is printed. If you have smaller or lighter cookies, lower this value to

prevent the cookie from moving during the scan process, causing off-center prints.

Set this the same as Feed Speed.

• Top of Cookie Lift Offset. This controls the height of the print head. Increase the value

to move the print head closer to the print item (It increases the height of the

platform/tongue, which brings the cookie closer to the print head. The print head does

not actually move). Decrease the value to lower the cookie and move the printhead

away from the object. As you move the printhead away from the print item, the

sharpness of the print decreases. As you move the printhead closer to the object, the

image will become sharper, but there will be a danger that the printhead will hit the

cookie, or the cookie out error will appear. For best results, clean the cookie sensor

before adjusting this setting.

• Horizontal Offset. (Moved to Alignment Tab) This is the right/left offset. Increase

values positive to move the print image to the printer's left side (cartridge dock side).

Decrease values to move the print image to the Printer’s right side.

• Vertical Offset. (Moved to Alignment Tab) This is the vertical offset. Decrease values

positive to move the print image toward the front of the Printer. Increase values to

move the print item away from you toward the back of the Printer.

• Tray Rotation. Increase or decrease the accuracy of the carousel platter rotation. To

center the tongue between the carousel slots, change the value positive to move the

carousel platter to the left (counter clockwise). Change the value negative to move

right (clockwise). Since one degree of rotation equals a value of 54 you may need to

adjust by up to 50 – 60 to achieve a centered position.

• Cookies per Carousel. The standard carousel has 12 cookies. Large Tray adapters such

as The Sassy Tray or large cookies may occupy 2 slots. In this case, modifying the

number of tray position to six is recommened.

• Pause Printing After X Cookies. By default, the Printer will pause printing after 12 items

or one complete revolution. This is meant to allow time to remove the printed items

and replace them with blank items. This prevents already printed items from being

printed on again. To continue printing, press the pause button to continue printing for

another 12 items. Uncheck this setting to disable this feature. Increase or decrease the

number to pause after that many items. We recommend that this feature is only

disabled if an operator is watching the machine and reloading blank items while they

are removing printed items. After setting this value, power off/on the printer to apply

it.

• Cookie Centering Scan. (Moved to Alignment Tab) Check to scan the front and back

edge of the print item to adjust the print start position. This is recommended for items

that have size variability. It will cause slightly longer delays between printing. Uncheck

this box to enable manual centering of a print object. This could be useful if your

cookies are occasionally not printing centered or you have inconsistent print start

positions. The Printer will no longer perform the scan. Instead, it will start in a fixed

position. To adjust centering, you will need to manually adjust the Horizontal Offset

and Top of Cookie Offset on the settings tab. See section 5B.

• Initialize Carousel on Power Reset. When powering on, the Carousel will move one-

quarter turn to ensure proper calibration of the carousel platter.

• Scan large print area for multiple objects. Enable this setting if you have DTM

templates, Milton Tray, Sassy Tray or other custom trays and there is no print object in

the center of the tray (Section 2A pg 31) or if the print carrier is hitting the cookie. With

this setting enabled, Eddie will scan the entire print surface for cookie height. This will

take longer but it will ensure taller cookies are not knocked off the tray when

printing. It is also useful if the top of your cookies has an uneven surface. The

topmost height of the cookie will be used to set the height of the platform and the

distance between the cookie and the print head. This setting can be used in any mode

including: manual mode, with the carousel or with centering scan enabled.

Note: Lower sections may not print as sharp since the print head is further away.

With this setting disabled, the initial scan for cookie height and size scans one section in

the middle of the cookie platform for height cookie will be used to set the height of the

platform and how close the cookie comes to the print head.

• Enable Half-Speed Printing. Enable this setting to increase print quality. This is

especially useful if your cookie is rocking during the printing process. This reduces the

chance of cookie movement during printing.

• LED Settings. Brightness, Flash behavior, and Color can be adjusted here.

3G Centering Alignment Tab

The alignment tab in PrintHub is used to enable/disable the centering scan. When centering

scan is disable you may adjust the horizontal and vertical alignment.

For more information visit the Knowledgebase Article.

Section 4: Printing

Any program can be used to print to Eddie. In the following sections, we provide information

on how to print using BarTender. Please note the print behavior below for any print from any

program.

• By default, the Printer will pause printing after 12 items or one complete revolution.

This is meant to allow time to remove the printed items and replace them with blank

items. This prevents already printed items from being printed on again. To continue

printing, press the pause button to continue printing for another 12 items. See section

3E to disable or adjust this setting. We recommend that this feature is only disabled if

an operator is watching the machine and reloading blank items as they are removing

printed items.

• The Printer will retract the print item and scan the height to determine the optimal print

nozzle distance from the print item. The closer the nozzles are to the print item, the

sharper the image will print.

• By default, the Printer will scan the front and back edges of the print item to determine

the size of the print item. Once this is determined, the image sent to the Printer is

automatically centered over the item to be printed. It will not reduce the size. For

example: if the image is 3.5” round, but the print item is 3.0” round, it will center the

image over this causing a .25” over print. Over time this can cause ink build-up, but it is

not a large concern considering this build-up should be cleaned up during regular daily

cleaning.

Press Pause to Continue Printing

4A Using BarTender

Primera Special Edition BarTender UltraLite is included with Eddie. You can download it at the

link below. Use the code below when prompted after installation.

Download: https://portal.seagullscientific.com/downloads/bartender

Code: Z3T0-7ZJY-JFD1-3J9P

Other programs can be used to print. If printing from other programs, please follow the

guidelines in Section 4D.

Use the following instructions as a guide through the wizard setup process.

Choose “Start a new BarTender document...”

1. Select “Blank Template”. Click “Next”.

2. Select “Edible Ink Printer”. Click “Next”.

3. Select “Specify Custom Settings”. Click “Next”.

4. Set the page size to one of the options in the drop-down menu.

Or click User defined Size to set your own size up to 4.72” x 4.72” (120mm). This size

should be as large or larger than your cookie. Measure the cookie, not the cookie

cutter. If you are using an adapter or coaster, set the size to match the adapter/coaster.

5. Select “One or more items per page”.

6. Select your label shape. This should be a circle if you are printing circular cookies.

7. Set all of the margins to zero. Click Next.

8. Set Template Size to be the same as page size set in step 5. Click Next.

9. Check the “Picture” box to add a background photo or graphic to your label. Click

“Next”. If you click “Finish”, the remaining default wizard options will be set, and no

picture will be added. Adding the picture as a background as it will automatically crop

any square you add to the design to fit inside the circle, and ONLY the portion inside the

circle will print. If you want more control of your image placement, uncheck this box

and use the image tool to place your image. However, the image will not be

cropped to the shape you selected.

10. If you check Picture, you will see the next screen. Select “Embedded Picture”. Click the

“File” Button to browse to the location of your photo/graphic file. Set the Size Method

to “Stretch”. Note the preview to the right. Click “Next” if you are satisfied with the

layout of the photo or graphic. Otherwise, you may try one of the other Size Methods in

the drop-down menu.

11. Click Finish to open the template.

You can edit any of these initial settings by going to the File Menu and selecting “Page

Setup” or click the Page Setup Icon. Basic and advanced settings are available on the

various tabs.

12. When you are ready to print, click the printer icon or go to file print.

Important Note: The first time you print or any time you print

after you power on the printer, the carousel will move one quarter

turn and skip 3 cookies before printing. This is to ensure proper

calibration of the carousel platter.

4B Add Text and Graphics to a BarTender Design

Once you have created your label size, you can add text, a barcode and/or graphics. This can be

done using one of the buttons on the button bar at the top of the screen.

Add Text. Click the Text button.

Now click anywhere on your label.

"Sample Text" will appear. Edit the

text on screen or double click it to

open up text settings to change

font, size and other settings.

Add Graphic. Click the Image

button. Now click anywhere on

your label. An Image icon will

appear. Double-click it to open up

image settings and browse to the

image/graphic that you would like

to insert.

Align Objects. Choose any of

these icons to align objects to one

another or the page.

Page Setup. Click the Page Setup

button to change your label size,

adjust corner radius or change the

shape.

Tip! Double-click any object to open settings for that object.

Tip! Go to the Help menu to access the BarTender Manual and Tutorials.

4C Removing Image background with Paint 3D

Paint 3D is a free program that comes with Windows 10.

1. Choose an image and open it in Windows Photo Viewer. You can choose any image that

you would like to remove the background from. Simply click on the image to open it

automatically with Windows Photo Viewer.

Note: There are some images that work better for this than others, particularly images

that have a distinct difference between the background image and the foreground

image.

2. Click on “Get Creative with this image” This

is effectively the Edit image button. Click on

the icon in the upper right and select “Edit

with Paint 3D”.

3. Edit the Image with Magic Select. When

your image opens in Paint 3D, choose

“Magic Select” in the upper left of the

toolbar. When this is chosen, a crop box

will appear around your image. Drag the

crop box around the image you selected to

be removed from the background. When

you are done, choose “next” in the side panel on the right.

4. Refine the part of the image you would like. After pressing next in step 3, you will see

that the outside edges of your image are now highlighted. Sometimes the software

(depending on how complex/busy the background is) will take more or less image than

you want and highlight that as well, such as extra space around the shoulder of the

person in the image. If this is the case, you can use the remove tool in the sidebar on

the right to “draw” the

spots that you do not

want included in the

image out of the

highlighted area. The

line drawn over the

yellow shirt will remove

it from the crop in the

example below. Once

you are happy with the

selection, click Done.

5. Remove the image from the background and copy it. After pressing next in the last step,

your image will pop out of the background, and it will be free to be copied. Right-Click

on the selected image and select copy or select copy from the side menu to set the

image up to be pasted into a different image or program. (Such as a Bartender cookie

template)

6. Paste the image into your bartender template.

4D Printing from Other Programs

Since this Printer uses a standard Windows printer driver you can print from any application

you would like. There are just a few things to remember that will make it much easier.

1. Set the Page/Label Size in the Driver. BarTender automatically prompts you for the size

of the print. When printing from any other program, you must do this manually. Before

you print, simply set the custom page size just as you would set print quality in the

printing preferences. In the example below, the label size is 3.3” x 3.3” so the custom

page size is set to 330 x 330 (displayed in .01 inch units).

2. Check the image or document size. The image size or document size set in Illustrator

should match the Page Size set in the driver. If you have set your page size to 3” x 3”

but your image is actually 4” x 3” the printer driver will automatically shrink your image

to fit inside the 3” x 3” space. The result is that the actual printed label is 3” x 2.25”.

Avoid this by setting your document size or image size to match the label size.

3. Choose the right printing program. There are many different applications that are

capable of printing to the Eddie. However, there are only a few that are ideal printing

applications. For example, Adobe Illustrator is an excellent design program but is not

always the best printing program.

4E Printer Driver Settings (Print Quality and Ink Saturation)

Once the printer driver has been successfully installed, you will need to set up the driver with

the appropriate print options. Refer to the following steps to change or verify your default

printer driver preferences. These settings will apply to all new designs created in BarTender or

other programs after the preferences are changed. Existing labels saved in BarTender will not

be affected since the preferences are saved with the label. To change these preferences, you

will have to change printer preferences through BarTender. (File Menu - Printer Settings)

Click the Start button, search for “Printers”. Select Printers and Scanners. Select the Edible Ink

Printer. Choose Manage. Select Printing preferences.

Note on PC Settings:

Most applications allow you to change these same printer driver options from their “Print”

and/or “Printer Setup” screens. Some applications such as BarTender save your settings with

the label, others use settings only for the current print job just sent to the Printer.

Paper Size

If you are using BarTender, this setting is adjusted during the setup wizard. If you are using a

program other than BarTender, you will need to set this to the dimensions of your print. There

are several preset sizes to choose from. However, you may also choose your own custom page

size. Note: The driver page size will NOT crop a square into a circle automatically. You must

use software such as BarTender to crop the circle. Page height and width can be from 1” to

4.72”.

Orientation

There are two settings for orientation, Portrait, and Landscape. If your text and graphics print

left to right or as shown on the screen, select portrait. If you wish your printing to rotate 90

degrees from what you see on the screen so it is printing horizontally, select landscape as your

orientation. Remember, this does not change the width and height Paper Size. It is only a tool

for viewing a design upright on screen that will be printed sideways on the Printer.

Print Quality

There are 4 levels of print quality in the driver. The lower the quality, the faster the print.

Quality 1 provides the fastest print available while Quality 4 provides the best quality. It is

recommended that you experiment with the different levels when designing your label to find a

good balance between print quality and print speed. Quality 2 is the default.

Color Matching

Vivid Graphics mode is best used for graphical images where accurate color reproduction is not

as essential. Images printed in this mode will look more vibrant because more ink is being used

to produce them. However, printing images of people may produce skin tones that have a

reddish tint.

Vivid Photos mode is best used for photographic images where accurate color reproduction is

very essential. Images printed in this mode will look lighter than those printed in Vivid Graphics

mode. Skin tones especially will look more natural in this mode.

ICC Profile 1-4 Select the setting that matches your screen the best. Note: ICC monitor

calibration and additional setup is required for this option to work.

-NONE- will use no color matching.

Ink Saturation

This option controls the amount of ink used when printing an image. The default setting is

100%, which will provide the most accurate color matching. If the ink is not drying fast enough

or “bleeding”, you can decrease the Ink Saturation to lessen the amount of ink that is applied to

the label.

Enable Bi-di

Set to “Yes” for fastest print speed. This requires an alignment print after every cartridge

change. Set to “No” for better quality print (in some cases).

Launch PrintHub

This setting will open the Primera PrintHub application.

Details

Select this setting to see current firmware and driver version information and other printer

settings.

4F Print Image Centering and Alignment

Eddie will center print images on your cookies automatically. Auto Centering works best on

perfectly round cookies when using the carousel. If your cookies are not centered, you can

adjust the print position right or left or up and down using horizontal and vertical offset

settings on the alignment tab of Print Hub or the Mac Config Utility (See the screen capture

below).

Centering Scan Enabled/Checked. Horizontal and vertical offset affect the print position with

the Centering Scan checked OR unchecked. The difference is that with Centering Scan

enabled, Eddie attempts to find the start position automatically. You can then add or

subtract from that print start position using Horizontal or Vertical Offsets.

----Recommended for Circular cookies

Centering Scan Disabled/Unchecked. The printer will no longer perform the centering scan

with this setting unchecked. The start position is whatever the factory calibrated zero point

is. You can then add or subtract from that print start position using Horizontal or Vertical

Offsets. It can be more reliable because the printer doesn't try to interpret your cookie

size, but you must ensure that the cookie is placed in the exact same position every time. The

carousel will do this for you. If you cannot use the carousel due to your cookie size or shape,

you will need to switch to manual mode by disconnecting the carousel and, most likely, using

a custom tray. See the tips below.

----Recommended for Non-circular and non-uniform-shaped cookies.

Tips for Centering Scan Unchecked.

1. When you turn off the centering scan, you must place the cooking in the exact same

place on the tongue/platform every time. This is hard to do by just eyeballing the

position on the tongue. When the cookie is not placed in the same place (either left to

right or front to back) every time, it will look like the image is not centered and jumping

around inconsistently.

2. The Milton tray or a DTM tray will help you place the cookie in the same spot every

time. Please review this tutorial on how to print centered every time using a custom

tray.

3. The cookies should be a consistent size for this option to work.

4. If you do not have a tray, you can attach a piece of thick (.08" or thicker) cardboard to

the platform/tongue that is larger than your cookie size. Make sure it is attached firmly,

so it will not move around. Print your design with no cookie in place. Note the location

of the print on the piece of cardboard. Now place your cookie centered on the print

location. Print again.

Additional Centering Tips can be found in this KB Article.

Section 5: Printing from a Mac

5A Print Utility Settings (Eddie Config Utility)

The Eddie Config Utility is used to interact with the Printer for gathering ink levels,

maintenance, alignment, and several other functions.

To Find Eddie Config Utility:

The Eddie Config Utility automatically installs with your printer driver and can be

accessed through the Printer & Scanners in Mac under Apple Icon – System

Preferences.

1. Connect the Printer via USB and turn on the power. The Eddie Config Utility

accesses most of the information it uses from the Printer itself, so the Printer must

be turned on and communicating for the program to open.

2. Go to the Apple Icon – System Preferences - Printers and Scanners, select the PTI

Color_Cookie, click on, Options & Supplies, and Open Printer Utility. Or you may

simply print to the Printer, and the Utility will open.

3. The Eddie Config Utility has four tabs that are arranged on the top of the

window. Each tab opens a screen that has various similar functions.

- Status Tab (First Tab). Displays ink levels, print counter, cost per cookie and any

error messages.

- Cartridge Tab (Second Tab). Use for aligning the cartridge, cleaning the

cartridge, and changing the cartridge.

- Alignment Tab (Third Tab). Adjusts vertical and horizontal print alignment.

Changes the Stock Sensor Mode and toggles the Output/Cut Mode, and set

other advanced settings.

- Settings Tab (Fourth Tab). Displays printer information including firmware

version, driver version, and software version. Check for updates.

5B Adjusting Print Alignment (Centering)

Eddie comes from the factory calibrated to print exactly to the edge of Primera

Cookies. Eddie senses the beginning of the print object height and the front and back

edge of the print object with an optical sensor. However, due to variability, it may be

necessary to fine-tune these settings.

Adjust print alignment using the Eddie Config Utility. Click on the Alignment Tab (Third

Tab).

Two items can be adjusted here:

Horizontal. This value moves the printed image left or right. Add to the current

value to move the printed image to the right. Subtract from the current value to

move the printed image to the left. After adjusting the value, click the Set Offsets

button to send the value to the Printer.

Vertical. This value moves the print start position up or down on the print object.

Add to the current value to move the printed image down or toward the Printer.

Subtract from the current value to move the printed image up or away from the

Printer. After adjusting the value, click the Set Offsets button to send the value to

the Printer.

You may have to make several adjustments to one or more of these values. After each

adjustment, you can click the Test button to print a small test pattern on the print

object. This will help you find the proper alignment value.

5C Advanced Eddie Settings.

Advanced settings are split into two sections.

Advanced Eddie Settings

• Cookie Centering Scan. Check to scan the front and back edge of the print item to adjust

the print start position. This is recommended for items that have size variability. It will

cause slightly longer delays between printing. Uncheck this box to enable manual

centering of a print object. This could be useful if your cookies are occasionally not

printing centered or you have inconsistent print start positions. The Printer will no

longer perform the scan. Instead, it will start in a fixed position. To adjust centering,

you will need to manually adjust the Horizontal Offset and Top of Cookie Offset on the

settings tab. See section 5B