Verizon Home Voice Mail

Easy steps to get you started

USER GUIDE

Notes:

Features may not be available in all areas or with all mailbox types. If option is not presented in mailbox

prompts, it may require activation and a charge may apply.

In some areas, Basic Mailbox has a capacity of 7 one-minute messages stored for 7 days.

Maximum of three extensions in some areas.

No longer available for purchase. If you currently subscribe to these products you may continue to do so

at your existing location until further notice from Verizon.

Home Voice Mail service types

Feature

Basic HVM

Advantage

HVM

Standard

HVM

Multiple

HVM

OnePoint

Voice Mail

Greeting

45 seconds

45 seconds 45 seconds 45 seconds 60 seconds

Busy Greeting

✓

Extended Absence Greeting

✓

Message Storage

10 days

10 days 30 days 30 days 30 days

Message Capacity

10 2-minute

10 2-minute 30 2-minute 50 2-minute 50 3-minute

Multiple Mailbox Extensions

Up to 8

Spanish Prompts

✓

✓ ✓ ✓ ✓

Multiple Number Service

✓

Message Notification

Special Delivery

(Outcall Notification)

✓

Pager Notification ✓ ✓

✓

Reminder Calls

✓

✓ ✓

✓

Wake-Up Call

✓

Send messages to Verizon

Home Voice Mail Subscribers

✓

✓ ✓ ✓

Group Lists

5/10

3/25 3/25 3/25

Reply to Messages

✓

✓ ✓ ✓

Forward Messages

✓

✓ ✓ ✓

Private Messages

✓

✓ ✓ ✓

Urgent Messages

✓

✓ ✓ ✓

Future Delivery

✓

✓ ✓ ✓

Return Receipt

✓

✓ ✓ ✓

TABLE OF CONTENTS

Getting Started

Setting up Home Voice Mail from home � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �2

Setting up Home Voice Mail away from home � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 2

The Basics – Retrieve, Listen and Send

Managing your messages � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �2

Accessing your mailbox � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �3

Listening to your messages � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 3

Personal Options

Change your passcode � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �4

Change your recorded name � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4

Change your greetings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4

Multiple Mailbox � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 5

How to set up a mailbox � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �6

How to delete a mailbox � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7

Customizing Your Mailbox

Messaging � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �7

Group Lists � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 8

Notification Options � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �8

Reminder Call � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 8

Wake-Up Call � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9

Message Alerts � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11

Pager Notification � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11

Outcall Notification � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12

One Point Voice Mail � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12

Multiple Number Service � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12

Compatibility with other Verizon Services � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13

Frequently Asked Questions � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14

Terms & Conditions � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15

Menu Map � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17

Quick Reference Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � Back cover

Getting Started

Before using Home Voice Mail for

the first time, take a few minutes to

get set up� Follow the steps below

and listen carefully to the recorded

instructions�

1� Dial the Verizon Home Voice Mail

system number� Wait for the

system to answer�

2� Depending on where you are ��

at home

• Enter your starter passcode�

• Press

� Now go to Step 3�

– or –

away from home

• Press

�

• Enter your mailbox number,

which is the same as your home

telephone number�

• Enter your starter passcode�

• Press

� Now go to Step 3�

3� Listen carefully to the recorded

instructions� They will guide

you through setting up your

mailbox — the place where

your messages, greetings and

passcode are stored and where

all Home Voice Mail activities

take place�

Note: Your starter passcode

is either your 7-digit

telephone number or the last

four digits of your telephone

number, depending on your

area� Please refer to your

welcome letter�

You will:

• Create your own 4-10 digit

passcode�

It is important that you choose

a passcode that’s easy for

you to remember but hard for

others to guess� Do not use

any portion of your telephone

number, one digit repeated (for

example, 4444), or a sequence

of digits (for example, 1234 or

9876)� Memorize your passcode

or write it down�

• Record the greeting your callers

will hear�

• Record your name as a label for

your mailbox�

• For Multiple Mailbox, there are

a few additional steps required

to set up this feature� OnePoint

Voice Mail also includes this

option� Please refer to “Setting

Up a Multiple Mailbox” section

of this guide� This feature is not

available in all areas�

The next time you access your

mailbox, you can record a special

busy greeting* that your callers will

hear when your line is busy�

If you do not record a busy

greeting, callers will always hear

your regular greeting�

*Busy greeting is available only with OnePoint Voice

Mail where facilities exist.

Managing Your

Messages

With Home Voice Mail, you will be

able to access your mailbox and

hear your messages — even when

you are away from home� All you

need is a Touch-Tone telephone�

A recorded voice will take you

through the steps�

• You’ll know you have messages

when you hear an interrupted dial

tone on your home phone�

The indicator will remain until

you have saved or deleted all

messages� You can still make calls

while the indicator is on�

• Follow the easy-to-use recorded

instructions to access and hear

your messages�

• There is no need to wait until the

end of a voice prompt� Once a

prompt starts, you can enter a

selection at any time�

• Message capacity and storage for

messages varies by mailbox type�

Refer to the table in the front of

this user guide for your mailbox

parameters� Once the message

limit has been reached, you cannot

receive new messages until

you erase some of your stored

messages�

Accessing Your

Mailbox

To listen to your messages or to

access other Home Voice Mail

options, you will first need to dial

into your mailbox�

To access your mailbox from

your home telephone:

1� Dial your Access Number�

2� Enter your Passcode to reach

the Home Voice Mail Main Menu�

To access your mailbox when

away from home:

1� Dial your Access Number, with

area code when necessary�

2� Wait for an answer, then press

�

3� Enter your mailbox number, (your

7 or 10 digit home telephone

number depending on your area)�

4� Enter your Passcode to reach the

Home Voice Mail Main Menu�

Listening To Your

Messages

Each message you retrieve is marked

with the day and time it was received�

For example, your message will be

marked: “Received Monday, June 22,

at 1:23 p.m.” You will then hear the

recorded message� You will hear new

messages first, followed by saved

messages�

How to listen to your

messages:

1� Call Home Voice Mail as described

in “Accessing Your Mailbox�”

2� Press

at the Main Menu to hear

your messages�

3� After you hear each message,

you can:

• Press

to replay the message�

• Press

to save it�

• Press

to erase it�

• Press

to reply to a message left

by another mailbox subscriber�*

• Press

to send a copy to another

mailbox subscriber�*

• Press

to skip the message�

(The message will remain as a new

message�)

* Not available with all mailbox types.

When replying to a message or

sending a copy of a message, you

have several delivery options

available�

• To mark the message urgent

priority, press

� Urgent

messages are played prior to

other new and saved messages�

• To mark the message for private

delivery, press

� The recipient

will not be able to send your

message to another subscriber�

• To mark the message for future

delivery, press

and follow the

instructions to set up the date

and time for delivery in the next

30 days�

• To receive a confirmation receipt

when the message has been

delivered, press

�

You must save, erase, or skip each

message before you can hear the

next one�

Personal Options

From the Personal Options Menu

you can change your passcode,

greetings or name� You can also

set up multiple mailboxes, group

lists for messaging, notifications

when new messages are received,

wakeup calls and reminders� You

can reach the Personal Options

Menu by pressing

at the Main

Menu�

Passcodes and Greetings

How to change your

passcode:

You can change your passcode as

often as you like� Choose a 4-10

digit passcode that’s easy for you

to remember and hard for others to

guess� To protect the security of your

mailbox, do not use any part of your

telephone number, a repeated digit

(444444), or sequential numbers

(34567)� If you ever forget your

passcode, you can reset it at verizon�

com or you can call Verizon Repair�

To change your passcode:

1� At the Main Menu, press

for

Personal Options�

2� Press

and follow the recorded

instructions�

How to Change Your

Recorded Name or Use Your

Mailbox Number as a Label:

Your recorded name is used as a

label for your mailbox when sending

messages to other mailboxes�

It is also used if you choose the

automated system greeting for

your callers�

To change your recorded name:

1� At the Main Menu, press

for

Personal Options�

2� Press

to Change Greeting or

Recorded Name�

3� Press

and follow the recorded

instructions to change your

recorded name or to use your

telephone number as the label

for your mailbox�

How to Change Your

Personal Greeting:

Your personal greeting is heard by

callers when you are unavailable�

You can record your own greeting

or use the automated system

greeting which will identify your

mailbox by inserting your recorded

name or telephone number in the

recording�

“The person you called (recorded

name or mailbox number) is not

available right now. Please leave

your message at the tone.”

To change your personal greeting:

1� At the Main Menu, press

for

Personal Options�

2� Press

to change greeting or

recorded name�

3� Press

and follow the recorded

instructions�

How to Change Your Busy

Greeting:

(Available only with OnePoint Voice Mail. Not

available in all areas.)

Your busy greeting is a separate

greeting that is used to let your

callers know that you are already

on the phone�

You can record your own greeting

or use the automated system

greeting�

“The person you called (recorded

name or mailbox number) is on the

phone right now. Please leave your

message at the tone.”

To change your busy greeting:

1� At the Main Menu, press

for

Personal Options�

2� Press

to change greeting or

recorded name�

3� Press

and follow the recorded

instructions�

If you choose not to record a busy

greeting, your callers will always

hear your personal greeting�

To Use Your Extended

Absence Greeting:

(Available only with OnePoint Voice Mail. Not

available in all areas.)

You can use an extended absence

greeting to play a temporary

greeting that cannot be bypassed by

callers by pressing

� For example:

“You’ve reached the Scott residence.

If you are calling about soccer,

games are cancelled on September

23rd due to rain. Next practice is on

Monday. Otherwise, please leave

your name, telephone number, and a

message and we’ll return your call as

soon as we can.”

To use an extended absence greeting:

1� Press

at the Main Menu for

Personal Options�

2� Press

to Change Greeting or

Recorded Name�

3� Press

and follow the recorded

instructions�

Each time you access your mailbox,

you will be reminded that you have

an extended absence greeting

activated� You will be prompted

to press

to keep it or press

to delete it� When you delete it,

your greeting will return to your

previously recorded personal

greeting�

Note: The maximum length

for greetings is 45 seconds�

With OnePoint Voice Mail, the

maximum is 60 seconds�

Multiple Mailbox

Multiple Mailbox is no longer available for purchase. Order

OnePoint Voice Mail for multiple mailboxes. If you currently

subscribe to Multiple Mailbox, you may continue to do so at

your existing location until further notice.

Multiple Mailbox is great for families

with teenagers, for households with

roommates and for people who work

at home� With Multiple Mailbox, up

to eight* additional members of

your household can receive private

messages in their own personal

mailbox�

Each household member has his/

her own passcode and greeting�

There’s no wading through other

people’s messages to get to yours�

Even better, your messages are kept

private for you until you are ready to

review them�

*In some areas, only three mailbox

extensions are available�

The “host” is the person who sets up

the Multiple Mailbox and records the

initial greeting� For example:

“You have reach the Smiths.” The

system will give instructions for

reaching the mailboxes you have

created using the recorded name for

each mailbox:

• “If you want [Mary], press 1.”

• “If you want [Justin], press 2.”

• “If you want [Family mailbox],

just wait for the tone.”

To leave a message, the caller will

press the appropriate number, hear

that person’s personal greeting and

leave a message for that person�

If you’ve recorded a busy greeting

(where available), or selected the

standard busy greeting, callers

will hear this greeting when the

line is busy� Callers may then press

the appropriate number to reach

a selected mailbox and hear the

household member’s personal

greeting�

Setting up a Multiple

Mailbox:

1� At the Main Menu: press

3 3

to set up or erase a multiple

mailbox�

2� Press an extension number to

set up the corresponding mailbox

for a household member�

3� The system automatically

provides a passcode for each

mailbox� Write it down to pass it

on to the appropriate household

member, or, if you wish, choose

another� You can press

to keep

the Passcode or

to change the

Passcode�

Passcode for:

Household member 1 _______________

Household member 2 _______________

Household member 3 _______________

Household member 4* _______________

Household member 5* _______________

Household member 6* _______________

Household member 7* _______________

Household member 8* _______________

* In some areas, only three mailbox

extensions are available�

You will be asked to record a name

and greeting for each mailbox� This

name will be used by the system to

instruct callers how to reach each

mailbox� Each person, using his or her

own passcode, can retrieve, save and

erase only his or her own messages�

Each person can also change his

or her recorded name, greeting or

passcode�

Note: If an extension user

forgets his or her passcode,

the host must delete the

submailbox and recreate it�

All messages and greetings

will be deleted� The passcode

cannot be reset�

How to listen to your

messages:

1� When you access your mailbox,

the system will tell you how many

messages you have and which

other mailboxes have messages�

2� Press

from the Main Menu to

hear your messages�

3� For message playback options,

refer to “Listening to Your

Messages�”

4� To access more than one mailbox

on a single call, press

at the

Main Menu�

5� Enter the passcode for the

mailbox you wish to access�

Deleting a Multiple Mailbox:

The host can delete any of the

mailboxes created�

Note: Deleting a Multiple

Mailbox erases all messages,

the passcode, the recorded

name and the personal greeting

associated with that mailbox�

1� Call Home Voice Mail as

described in “Accessing Your

Mailbox�”

2� Press

3 3

from the Main Menu

to set up or erase a multiple

mailbox�

3� Press an extension number to

erase the corresponding mailbox�

4� Press

to confirm that you

want to erase the mailbox�

You can choose the number of the

next mailbox you want to erase, or

you can press

to finish�

Messaging

Not available in all areas except with OnePoint Voice Mail.

With Messaging, you can send a

message directly to other Home

Voice Mail subscribers within your

voice mail system community without

ringing their telephone� Delivery

Options allow you to mark your

message urgent, private, for future

delivery, or confirmed delivery�

Future delivery allows you to record

a message to be delivered up to 30

days into the future� With confirmed

delivery, you receive a return receipt

so you know they got the message�

You can easily send many people

the same message, you can send a

message to yourself and you can reply

to messages received from another

Verizon voice mail subscriber�

How To Use Messaging:

Remember to always enter the

10-digit number (area code plus

telephone number) of the person

to whom you want the message

delivered or a two-digit group list

number:

• To send a message, press

at the

Main Menu�

• Dial a mailbox number or two-digit

group list number (for example:

01, 02 or 03) and press

�

The system will play the recorded

name of the person whose mailbox

you dialed or will repeat the number

you dialed�

• If the destination is correct, press

to continue, or

• To re-enter the number, press

�

• To add another mailbox, press

�

• To cancel, press

�

If you press

to continue,

• Record your message and press

�

• Press

to send your message or

press

for delivery options�

- To mark urgent, press

�

- To mark private, press

�

- For future delivery, press

�

- For delivery confirmation,

press

�

You may choose more than one

delivery option�

- Press

to send the message�

• If you want to send the message

to another mailbox, enter the

ten-digit number or two-digit

group list number or press

exit�

How To Set Future Delivery:

Future Delivery allows you to record

a message to be delivered up to 30

days into the future� The system

will prompt you for the month, day

and time you want the message

delivered� For example, June would

�

• Enter the number of the month

and press

�

The system will prompt you for the

day of the month you want your

message delivered� For example,

August 10 is

1 0

�

• Enter the day of the month and

press

�

The system will prompt you for the

time of day you want your message

delivered�

• Enter the time of day and press

�

The system will prompt you to

choose a�m� or p�m� delivery:

• For a�m� press

�

• For p�m� press

�

Group Lists

(Not available in all areas except with OnePoint

Voice Mail)

Group Lists allow you to quickly

and easily send messages to other

Verizon mailbox subscribers by

sending a single message to every

number in the group at one time�

Be sure to change your list as the

members of your group change�

1� Dial the Home Voice Mail system�

2� When the system answers, enter

your passcode�

3� At the Main Menu, press

for

Mailbox Options�

4� Press

for Group Options, and

follow the prompts�

The number of groups vary by mailbox

type (see chart on inside cover)�

Notification Options

Use notification options to be

notified when new messages arrive

while you are away from home, to

receive reminders, and to use wake

up calls�

Reminder Call

Included with OnePoint Voice Mail at no additional

charge. Not available with all mailbox types in all areas.

If option is not presented in mailbox prompts, it may

require activation and a charge may apply.

Reminder Call allows you to record a

message to be delivered to your own

mailbox, to your own telephone, or to

another telephone� You can schedule

delivery of the message up to 30

days in the future�

Reminder Call is available alone or in

combination with other notification

options� If your mailbox has other

options such as Pager Notification

or Wake Up Call, the set up will be

slightly different� Please note these

differences below�

How to Set a Reminder Call:

• From the Main Menu, press

for Personal Options�

• If you have Reminder Call only,

press

to reach the Reminder

Call Option Menu�

• If you have more than one

Notification Option, press

then press

�

The system will tell you the number

of Reminder Calls you have remaining

for the month�

To record a reminder call, press

�

• To leave a message in your own

mailbox, press

and follow the

recorded instructions to record

your message�

• To send a message to your

telephone or to another

telephone, press

and follow

the recorded instructions to

record your message�

The system will then ask you for the

month, day and time of the Reminder

Call� The Reminder Call may be set

for up to 30 days in the future�

• To cancel a Reminder Call, press

at the Reminder Call Option

Menu� Each Reminder Call you

have scheduled will be listed�

After each Reminder Call is

listed, you will be given the

option to cancel it, keep it, or

hear it�

• To back up to the previous menu,

press

�

Helpful Hints:

• With each Reminder Call delivered,

the introduction to the message

and the message will be repeated

three times to ensure that the

entire message is heard by an

individual or answering device�

• When prompted to set up a

Reminder Call, always dial the

number as you would from your

own telephone (include 1 + area

code, as required)�

• Reminder Calls can only be sent

to telephone numbers within your

Verizon regional calling area�

• When there is a busy signal or no

answer, the service will retry up to

five times to deliver the Reminder

Call and will notify you if any of the

message(s) could not be delivered�

Wake Up Call Basic

Not available with OnePoint Vice Mail. (See Wake Up

Call Premium). Not available in all areas. If option is

not presented in mailbox prompts, it may require

activation and a charge may apply

With Wake Up Call Basic, you can

schedule up to five wake up calls each

month� Each call can be scheduled up

to 24 hours into the future�

Wake Up Call is available alone or in

combination with other notification

options� If your mailbox has other

notification options, such as Pager

Notification or Reminder Call, the set

up will be different� Please note these

differences below�

How to Set a Wake Up Call:

• From the Main Menu, press

for

Personal Options�

• If you have Wake Up Call only,

press

to reach the Wake Up

Call Options�

• If you have more than one

Notification Option, press

then press

�

The system will tell you the number

of Wake Up Calls left this billing

period�

• To set a Wake Up Call, press

�

The system will ask you to enter the

time for your Wake Up Call� Follow

the simple voice instructions to set

the time�

Note: You may not set two wake

up calls in the same 24-hour period�

After you have set up your Wake Up

Call, the system returns you to the

Main Menu�

From the Wake Up Call Options

Menu:

• To hear the time for your Wake Up

Call, press

�

• To cancel your Wake Up Call, press

�

• To keep your Wake Up Call, press

�

• To back up to the previous menu,

press

�

Wake Up Call Premium

Included with OnePoint Voice Mail at no additional

charge. Not available with all mailbox types in

all areas. If option is not presented in mailbox

prompts, it may require activation and a charge

may apply.

With Wake Up Call Premium, you can

schedule one wake up call every day�

You can be awakened by a standard

message or a customized message

that you have prerecorded� If there is

a busy signal or no answer, Wake Up

Call will retry up to five times�

Wake Up Call is available alone or in

combination with other notification

options� If your mailbox has other

notification options, such as Pager

Notification or Reminder Call, the

set up will be slightly different�

Please note these differences below�

How to Set a Wake Up Call:

• From the Main Menu, press

for

Personal Options�

• If you have Wake Up Call only,

press

to reach the Wake Up

Call Options�

• If you have more than one

Notification Option, press

then press

�

The system will tell you if Wake Up

Call is on or off�

• To turn Wake Up Call on or off,

press

�

• To access the Set Wake Up Call

Option Menu, press

�

From the Wake Up Call Option Menu:

• To set your Wake Up Call time,

press

�

For each day of the week, the system

will prompt you to enter the time you

want to wake up� If you do not want

a wake up message for a particular

day, press

0 0

�

If wake up times have been set, the

system will review them and give

you the choice of changing them or

keeping them�

• To record a special wake up

message for the next wake up

call, press

�

Record your message at the tone�

When finished, press

�

The system will replay the wake up

message�

• To keep it, press

�

• To change it, press

�

Helpful Hints:

• Once you have set your Wake Up

Call Schedule, you can turn Wake

Up Call off at any time�

• Be sure to turn it back on when

you want to receive Wake Up

Calls again�

Message Alerts

While you’re away from home you

can be notified in several different

ways when new messages arrive�

You can receive a pager

notification� If you have OnePoint

Voice Mail, you can also be notified

at a telephone number you

designate in your regional

calling area�

Pager Notification

Included with OnePoint Voice Mail at no

additional charge but does require activation.

Not available with all mailbox types in all areas.

Activation is required and a charge applies.

Pager Notification sends a signal

to your pager when you have a

message waiting in your mailbox�

You can then call Home Voice Mail

at your convenience to retrieve

your message�

Pager Notification is available

alone or in combination with other

notification options� If your mailbox

has other notification options, such

as Reminder Call or Wake Up Call,

the set up will be different� There

are additional differences with

OnePoint Voice Mail� (See Outcall

Notification for details�)

How to Set Pager Notification:

• From the Main Menu, press

for Personal Options�

• If you have Pager Notification

only, press

to reach the Pager

Notification Option Menu�

• If you have more than one

notification option, press

then press

�

The system will tell you the number

of paging calls left this month and

let you know if Pager Notification is

on or off�

• To turn your Pager Notification on

or off, press

�

The system will confirm that Pager

Notification is on/off and return you

to the Main Menu�

Helpful Hints:

• Check remaining Pager

Notifications for the month by

dialing your mailbox and selecting

the Pager Notification option�

• Turn Pager Notification off when

not in use� Pages will continue

to be sent even if your pager is

turned off� Turn Pager Notification

on when you want to receive

notifications�

• Pager Notification is only available

if your pager number is within your

Verizon regional calling area or a

toll-free number�

• With Multiple Mailbox, only

messages left in the host mailbox

will notify your pager�

• When your pager is notified of

new messages, your Verizon Home

Voice Mail system number will be

displayed�

Outcall Notification

With OnePoint Voice Mail, in addition

to receiving a Pager Notification,

you can also be called at another

telephone number in your regional

calling area when new messages

arrive� Although you have to call

to activate the Pager Notification

feature, Outcall Notification is

already part of your mailbox�

When the system calls the number

you have designated, it will say,

“This is the Verizon Voice Messaging

Service with a message for [your

recorded name or number]. If that

person is unavailable or cannot

be reached at this number, please

press

. If that person is able to

answer this call, please press

.” The

system will ask you for your mailbox

passcode and log you into your

mailbox so you can listen to your new

message(s)�

How to set an Outcall

Notification:

1� From the Main Menu, press

for

Personal Options�

2� Press

for Notification Options�

3� Press

for Outcall Notification

Option�

4� Press

to turn notification on/

off� Once you make a choice, you

will be returned to the Main Menu�

5� From the Main Menu, press

3 5 1 2

to set up a schedule

and to choose notification for all

messages or only urgent messages�

If you choose to be notified only when

urgent messages arrive, you will

need to tell callers how to mark their

message urgent� (“If this message

is urgent, please press

after

recording your message.”)

If you have ordered Pager

Notification, the prompts for Outcall

Notification will be slightly different�

1� From the Main Menu, press

for

Personal Options�

2� Press

for Notification Options�

3� Press

for Outcall & Paging

Options�

4� Press

to turn notification

on/off�

5� Press

to set up schedules�

N For Paging Schedule & Pager

Number, press

�

N For Outcall Notification Schedule

and telephone number, press

�

Once you turn notification on,

you control how you are notified

(pager or outcall) by the schedules

you set and whether you have

designated numbers for one or both

notification types�

OnePoint Voice Mail

Availability and other restrictions may apply.

With OnePoint Voice Mail, you enjoy

all voice mail features at no addi-

tional charge� In addition, there are

some options not available to other

mailbox types: Messaging, Outcall

Notification, and Multiple Number

Service�

Multiple Number Service

No charge for this feature but requires activation.

Contact your local business office.

Multiple Number Service allows

you to forward up to four numbers

in addition to your home telephone

number to your OnePoint Voice Mail�

For example, you could have calls

to your Verizon Wireless number,

your spouse’s wireless number, your

teen line, and your vacation home all

forwarded to your OnePoint Voice

Mail� No more checking multiple

places for messages!

The alternate numbers can be

any combination of wireline or

wireless telephone numbers� Each

alternate number requires Fixed

Call Forwarding No Answer/Busy

Transfer as instructed in your

welcome letter to allow calls to

forward calls to the mailbox� You will

need to contact the carrier for each

number being forwarded for set-up

instructions and charges�

If your Verizon Wireless number

will be answered by your OnePoint

Voice Mail when your line is busy or

you don’t answer, you will need to

utilize the No Answer/Busy Transfer

feature included with your Verizon

Wireless service to forward calls to

OnePoint Voice Mail�

You can activate this feature on your

Verizon Wireless phone by pressing

7 1

, followed by the telephone

number with OnePoint Voice Mail

(typically your home telephone

number) and then press

� After

you hear the confirmation tone,

press � (To deactivate, press

7 3

and press � After you

hear the confirmation tone, press

�)

Important Notes:

1� Charges for call forwarding on

alternate numbers may vary by

state and carrier� Local and/or long

distance charges may apply�

2� Verizon Wireless Service is subject

to customer agreement and calling

plan� Regular airtime charges and

long distance (if applicable) apply

to any calls that are forwarded to

OnePoint Voice Mail� If you have

questions on Verizon Wireless

charges or activation, you can

find additional information on

verizonwireless�com, dial *611

from your wireless phone, or call

1�800�922�0204�

3� If your alternate number(s) is

provided by a carrier other than

Verizon or is located outside the

regional calling area, it may not be

compatible with Multiple Number

Service or may require callers to

re-enter the telephone number

they dialed in order to leave you a

message�

Compatibility with

Other Verizon Services

How does Home Voice Mail work

with Call Waiting?

If you subscribe to Call Waiting, callers

will forward to your mailbox if you

choose to ignore the Call Waiting tone

when a second call arrives�

If you use Selective Call Waiting

(

7 0

) to cancel Call Waiting

before making a call, incoming

calls while you are on the line will

immediately forward to your mailbox�

How does Home Voice Mail work

with Distinctive Ring?

If you subscribe to Distinctive

Ring, calls to your Distinctive Ring

number(s) are answered just as calls

to your main number are�

(NOTE: OnePoint Voice Mail is not available with

Distinctive Ring)

Frequently Asked

Questions

What if I Get Stuck?

Don’t worry, if you don’t know which

buttons to press, you can always

press

for more information� If

you need further assistance, call the

Product Support Line number shown

on the back of this guide�

Where Is My Mailbox? What Is My

Mailbox Number?

Your mailbox is where your messages

are stored within the Verizon Voice

Mail System� Your mailbox number

is the same as your home phone

number�

How Many Messages Can My

Mailbox Hold and for How Long?

Your mailbox can hold from 10 to 50

messages that can be from two to

three minutes in length, depending

on the type of service you have�

Messages are kept for 10 to 30 days

depending on your service type�

(Check the table in the front of this

guide�)

How Will I Know if I Have New

Messages?

If you have new messages, you will

hear an interrupted dial tone when

you pick up your telephone receiver�

You can use your telephone for

making calls even while you hear the

interrupted dial tone�

You can also be notified of messages

using Pager Notification when you are

away from home� If you have OnePoint

Voice Mail, you can also designate a

telephone number in your regional

calling area to be notified�

How Quickly Does Home Voice

Mail Pick Up My Calls?

When you signed up for the service,

you selected your “ring cycle”; that

is, the number of rings before Home

Voice Mail answers your calls� Keep

in mind that callers will hear 1-2

additional rings� If you need to change

your ring cycle, call your local business

office�

Do I Have to Listen to all the

Voice Prompts Before Selecting

an Option?

No, you don’t have to wait for the

recorded voice to start or finish if you

already know your choice� You can

select your desired option before the

voice prompt is completed�

Do My Callers Have to Listen

to My Entire Greeting before

Leaving a Message?

No, your callers may press

at any

time during the greeting to skip to

the tone unless you have turned on

an Extended Absence Greeting*� If

you subscribe to the Multiple Mailbox

feature, when your callers press

, they will go directly to the host

mailbox�

* Available with OnePoint Voice Mail. Not available in

all areas.

What Happens If a Caller Hangs

Up without Leaving a Message?

If the caller hangs up before your

greeting finishes playing, Home Voice

Mail will not record the “hang-up�” If

the caller hangs up after the tone, it

will be recorded�

Can I Leave a Reminder Message

in My Own Mailbox if I’m at Home?

Dial your Access Number� When the

service answers and asks you for

your passcode, press

� This

will bring you back to the general

Verizon Voice Messaging Service

greeting� When prompted, enter

your seven-digit mailbox number

to hear your greeting� Leave your

message at the tone�

What is OnePoint Voice Mail?

OnePoint Voice Mail includes all voice

mail features at no additional charge�

There are also features available only

with OnePoint Voice Mail: Messaging,

Outcall Notification, and Multiple

Number Service�

What is Multiple Number

Service?

Multiple Number Service allows up

to four additional wireline or wireless

telephone numbers to be answered by

OnePoint Voice Mail�

There is no charge for this feature,

but it does require activation by

Verizon� In addition, you must arrange

and pay for Call Forwarding Busy

Line/No Answer Transfer for each

additional number being answered by

your OnePoint Voice Mail�

Terms and Conditions

of Verizon Voice

Messaging Services

These Terms and Conditions will govern your Verizon

Voice Messaging Services (“the Services”) and replace

any prior Terms and Conditions for the Services.

CHARGES - In addition to the monthly recurring

charges for the Services, application and/or service

order charges may apply. Such telephone service

charges may include, but are not limited to, (i) for

Message Rate or Measured Service customers,

message unit or usage charges for calls forwarded to

your mailbox and for calls made from your telephone

service location to listen to, send, reply to, or copy

messages, or to perform any other activities in

connection with the Services, (ii) local or toll service

charges if you call your mailbox while away from your

telephone service location, (iii) charges for any call

forwarding or related functions required to forward

calls from any of your telephone numbers to your

voice mailbox, or (iv) charges assessed by an alternate

carrier if you forward numbers provide by a carrier

other than Verizon. In addition to the charges for the

Services, you are solely responsible for payment of long

distance, toll and other telecommunications charges

incurred through use of the Services. Verizon shall not

be liable for any such charges. You may not charge

any calls to the service access number or mailbox

number, or otherwise use the Service(s) in a fraudulent

manner. You are solely responsible for selection,

implementation and maintenance of security features

for defense against unauthorized use of the Services,

as well as all charges for associated telephone services.

Payment for all charges will be due according to the

terms stated on your bill.

ALTERNATIVE NUMBERS - The Services

may not be compatible with numbers provided by

a carrier other than Verizon, or such numbers may

require that a caller re-enter your telephone number in

order to utilize the voice mail service.

CHANGES IN CHARGES, TERMS AND

CONDITIONS OR YOUR SERVICES

- Verizon shall have the right (i) to determine the

availability of the Services, and (ii) to add, withdraw

or change the Services and their features, their

functions, and the manner in which they are provided,

at any time. Provision of the Services is also subject to

availability of facilities. Verizon may change the Terms,

Conditions and/or charges for the Services at any time.

Use of, or payment for, the Services after the changes

become effective will be deemed to be assent by you

to the change(s).

consequential damages, including, but not limited to,

loss of use, business, profits, data, or messages, or other

commercial or economic loss. Verizon shall not be liable

for any delay or failure to perform its obligations if such

delay or nonperformance arises in connection with any

requirement of law or government regulation or order,

any action of a governmental entity, acts of God, acts

of third parties, fires, floods, epidemics, strikes or other

labor disputes, inability to obtain necessary equipment,

parts or repairs thereof, freight embargoes, unusually

severe weather, or any cause beyond the reasonable

control of Verizon. The limitations of and exclusions from

liability stated in this section “Limitation of Liability”

shall apply whether claims are brought in contract,

warranty, tort (including Verizon’s negligence), or

otherwise.

INDEMNIFICATION - You agree to indemnify

and hold Verizon harmless from and against any and all

liability, claims, damages, fines or penalties (including

attorney fees) that may be sustained by reason of your

failure to comply with federal, state and local laws,

regulations and codes.

TERMINATION - You are responsible for

payment of all charges incurred for Services provided

prior to termination. You may notify Verizon at any

time that you wish to terminate the Services. Verizon

will terminate the Services within thirty (30) days

of receiving notification. Verizon may terminate its

provision of Services at any time, without cause, upon

notice to you. Unlawful, fraudulent or abusive use of the

Services may result in the discontinuance of the Services.

GENERAL PROVISIONS - These Terms and

Conditions shall be governed by the laws of the state in

which the Services are provided. In the event that any

provision of these Terms and Conditions shall be invalid

or unenforceable, such invalidity or unenforceability

shall not invalidate or render unenforceable any other

provision of these Terms and Conditions, and these

Terms and Conditions shall be construed as if they did

not contain such invalid or unenforceable provision.

The Services may not be used to make communications

which are unlawful or harassing, or to make unsolicited

communications to persons with whom you do not

have an established relationship or who have notified

you that they do not wish to receive communications

from you.

YOU ACKNOWLEDGE THAT YOU HAVE READ THESE

TERMS AND CONDITIONS AND AGREE THAT IF, AFTER

YOU RECEIVE THEM, YOU ORDER, USE OR PAY FOR ANY

OF THE SERVICES, THE TERMS AND CONDITIONS AND

ANY SUBSEQUENT CHANGES SHALL CONSTITUTE OUR

ENTIRE AGREEMENT WITH YOU. THESE TERMS AND

CONDITIONS GIVE YOU SPECIFIC LEGAL RIGHTS, AND

YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY

FROM STATE-TO-STATE.

TARIFF APPLICATION - In the event that

the Services are at any time subject to tariffs filed

with, or regulations of, an applicable state or federal

commission, then such tariffs and regulations shall

govern the provision of such Services and in the

event of any conflict, shall take precedence over any

inconsistent Terms, Conditions or charges.

LIMITED WARRANTY - If the Services

do not perform substantially as described to you in

the written information provided by Verizon to you,

Verizon will repair the Services, at its expense. This

warranty does not apply to failures in performance due

to acts of God or other causes beyond the reasonable

control of Verizon or misuse or abuse of the Services

by you or other persons. THE FOREGOING

WARRANTY IS EXCLUSIVE

AND NONTRANSFERABLE.

VERIZON DISCLAIMS ALL OTHER

WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING, BUT NOT

LIMITED TO, WARRANTIES OF

MERCHANTABILITY AND FITNESS

FOR PARTICULAR PURPOSE.

MAINTENANCE - At various times, Verizon

will perform routine maintenance on its equipment

and facilities that will temporarily render the Services

unavailable for use by you. Verizon will attempt to

notify you in advance of performing such maintenance

by leaving a voice message in your voice mailbox,

or otherwise. Verizon shall have no liability as a

result of the unavailability of any Services due to the

performance of such routine maintenance.

SERVICE INTERRUPTIONS - Except for

routine maintenance, if Services that are subject to

a monthly charge are interrupted, due to any cause

other than the act or omission of you, a member of

your household, your employees or agents, or a failure

of facilities provided by you, for a period exceeding

twenty-four (24) consecutive hours, Verizon shall

credit you the monthly charges for the Services,

pro-rated, for the period of time of the interruption in

excess of the twenty-four (24) consecutive hour period.

Service interruptions begin at the time you notify

Verizon of the interruption.

LIMITATION OF LIABILITY - Verizon ‘s

liability for any claim or damages arising in connection

with the Services (including, but not limited to,

claims or damages arising in connection with any

interruption or other fault, failure, error or deficiency,

in the Services), shall not exceed $25.00, plus a refund

of the pro-rated charges actually paid for the Services

which give rise to the claim or damages. Verizon shall

not be liable for any special, indirect, incidental, or

March 19, 2007

Verizon Voice Mail System Menu

Note: All features may

not be available with all

mailbox types in all areas.

If option is not presented

in mailbox prompts, it

may require activation

and a charge may apply.

Items in (parentheses)

are options that are not

presented if they are not

available.

Main Menu

(Hear Messages)

(Send a Message)

Personal Options

Exit

Help

Options available after

message playback

Repeat

Save

Delete

(Reply)

(Forward)

(Play time/date)

Skip message

Main Menu

Help

Options available during

message playback

Repeat

Save

Delete

(Decrease speed)

(Increase volume)

(Increase speed)

Rewind

Pause

Fast forward

Skip to end

Skip message

Main Menu

(Decrease volume)

Play Messages

(Send message)

Send

Re-record

Hear message

Delivery options

Continue recording

Cancel sending

Help

(Delivery options)

Urgent

Private

Future delivery

Confirmation

Exit delivery options

Help

Greeting/Name

Personal greeting

Name

(Extended absence)

(Busy greeting)

Backup

Help

(Mailbox options)

(Multiple Mailbox

setup)

Backup

Help

(Notification options)

(Paging/Outcall)

(Wakeup)

(Reminder)

Backup

Help

Personal options

Greeting/Name

Passcode

(Mailbox options/

Multiple Mailbox

Setup)

(Group options)

(Notification options)

Cancel sending

Help

Specify destination

and record messages

Messages Playing

Quick Reference Instructions – Verizon

Home Voice Mail

Dial into your mailbox

From your home telephone, dial the voice mail system access number,

then enter your passcode�

To access your mailbox when away from home, dial the voice mail system

access number, press , enter your mailbox number (your 7 or 10 digit home

telephone number depending on your area), and enter your passcode�

Special keys

that are

always

available ...

Cancel and Exit

Recorded Help

Skip and

Complete

To find out

if you have

new messages

Simply pick up your

home telephone. If you

hear the interrupted

dial tone, new

messages are waiting

for you.

VN-HVM- 02/14

NOTE: All options are not

available in all areas or with

all mailbox types.

If you need

assistance, call

1.800.Verizon

(1.800.837.4966)

during normal

business hours.

You may also go

to our Web site ...

verizon.com

Once you’re in your mailbox ...

To listen to your messages

While listening to your messages ...

To replay a message

To erase a message

To save a message

To skip a message

During message playback After message playback

To decrease speed

To reply to a message

To increase volume

To forward a message

To increase speed

To play the time/date

To back up

To pause

To jump ahead

To decrease volume

Anytime you’re in your mailbox ...

To send messages

To change your greeting or name

To change your passcode

To set up or erase a Multiple Mailbox

341

To create Group Lists

351

To set up Pager Notification

351

To set up Special Delivery

(Outcall Notification)

352

To set up Wake-Up Call

353

To set up Reminder Call