LITTLE
CAESARS
JOB DESCRIPTION
POSITION: ASSISTANT MANAGER
REPORTS TO: Restaurant Manager and Co-Manager
GRADE LEVEL:
3
JOB SUMMARY:
The Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform
their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their
shift
.
PERFORMANCE RESULTS:
1.
Serves customers correct, complete orders within service time goals, according to the Customer Service
Standards, the Priority Guidelines, the telephone and front counter station procedures and
if
necessary,
the Remedy Process.
2
.
Prepares and ensures consistent, high quality products are served to customers as described in the Little
Caesars Orientation and Training Handbook and as shown on the job station helpers.
3.
Displays the proper image and follows Little Caesars policies, procedures and standards for conduct as
outlined in the Little Caesars Orientation and Training Handbook.
4
.
Cleans and organizes work stations and ensures the standards for restaurant image are maintained as
directed by management and as required by the local health department.
5
.
Performs cash management responsibilities and ensures compliance by Colleagues to all safety and
security procedures as defined in the Little Caesars Orientation and Training Handbook as well as any
other safety and security procedures issued.
6.
Provides direction and feedback to Colleagues and follows up by coaching/counseling to ensure job
duties are performed and all Little Caesar standards, procedures and policies are achieved.
7
.
Performs the task associated with food, paper, labor, and utility cost controls and monitors shift
activities to ensure compliance.
8
.
Completes all daily paperwork neatly and accurately as described by the Operational Resource Guide
(ORG) or as directed by management.
9.
Follows all procedures associated with opening the closing the restaurant, appropriately handles
unexpected occurrences, and notifies appropriate parties in a timely fashion.
Assistant Manager
Job Description
Page
2
Nature &
Scope
The Assistant Manager receives direction and training from the Restaurant Manager and
Co-Manager
,
the
Assistant Manager 4 week Training Plan, and other Little Caesars training materials and classes. The
Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to
Colleagues less than
18
years
of
age
.
During each
shift
,
they motivate, direct and coach Colleagues to work
proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner
according to Little Caesars
procedures
.
The Assistant Manager must abide by all state and federal laws OSHA and EEOC requirements, as well as
practice and enforce all Little Caesars policies and
procedures
.
They utilize all cost control tools and
processes ensuring the goals of food,
paper
,
and labor are achieved during their shift
.
They ensure each
shift is prepared to meet the needs of their customers and work diligently to ensure each customer is
satisfied with the service and product they
receive
.
Please discuss the job responsibilities with your Restaurant Manager. Detailed list
of
each station's
responsibilities and duties can be found in the "Operational Resource Guide" (ORG). Your Restaurant
Manager will discuss the essential job functions, which are normally defined as fundamental activities
conducted on a daily or regular basis that will affect the success
of
the restaurant.
The Assistant Manager will be scheduled to work according to our business needs and therefore no
guarantee of hours can be
made
.
This position requires a hands-on style
of
management and physical work
such
as
:
lifting
,
squatting
,
and standing for long periods
of
time
.
Task
Analysis
To perform the functions listed in this job
description
,
the following tasks will be required:
•
The ability to lift and move
55
pounds
.
•
The ability to reach and move items from as high as
6
feet and as low as
6
inches off the ground.
•
The ability to control and utilize equipment safely and correctly (sheeter machine,
VCM
,
sauce
ladle
,
cheese
cups
,
pan
gripers
,
spatula, pizza and dough cutter, different types
of
knives, can
openers, pastry brush, scales, microwave, telephone, cash register,
etcs
.
).
•
The ability to "Shakerboard" by working outside holding a sign as allowed by
ordinance
.
•
The ability to apply pressure to cut through products
and
/
or clean
equipment
/
utensils
.
•
The ability to
count
,
separate and weight all types of food products and inventory items.
Assistant Manager
Job Description
Page
3
•
The ability to effectively communicate to customer and co-workers
(reading
,
speaking, hearing,
writing, etc
.
)
.
•
The ability to understand directions, instructions and product specifications.
•
The ability to process and complete customer orders.
•
The ability to comprehend all training materials and practice standard operating
procedures
.
•
The ability to successfully pass required training programs for certification.
•
The ability to use mathematical skills to compute sales
totals
,
percentages, inventory usage, food
orders, employee work schedules, cash handling results and projected business needs.
•
The ability to legally drive an automobile adhering to all state and local traffic laws.
•
The ability to supervise a number
of
people at the same time and to motivate them to meet goals,
duties and deadlines.
Qualifications
The Assistant Manager must:
• Have previous experience in restaurants, retail or a position involving customer contact is
preferred
.
• Be at least
18
years
of
age
.
• Possess a high school diploma, or equivalent, and possess basic math skills.
• Possess excellent verbal communication and interpersonal relations
skills
.
• Be dependable, hard working and have the ability to work under pressure and in stressful situations.
• Be able to work a standard schedule
of
approximately 20-30 hours per week and be able to perform
all the essential functions
of
the
job
.
Assistant Manager
Job Description
Page 4
• Have successfully comp
l
eted the 4 week Assistant Manager
Tra
i
ning Plan and passed the solo open
and close shift
evaluations
.
• Possess a valid driver's license from the state
of
residence with
a
driving record maintained within
company
guidelines
.
Possess a reliable vehicle and auto insurance as a primary to complete daily
banking and other responsibilities as directed by Manager or Area Supervisor.
• Meet
L
i
t
tl
e Caesars Background
Ver
i
fication
guide
l
ines.
• The
U
.
S.
Department
of
Justice (INS Division) requires that each Colleague provide documentation
that proves their eligibility to work in the United
States
.
Please Note:
Litt
l
e Caesars reserves the right to change, modify, suspend, interpret, or
cance
l
in whole, or
in part, any
of
the duties outlined above, at any time, and without advance notice to the
emp
l
oyee.
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/
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