IMPORTANT SAFETY INFORMATION
WARNING! Not for use with aggressive dogs. Do not use this Product if your
dog is aggressive, or if your dog is prone to aggressive behavior. Aggressive
dogs can cause severe injury and even death to their owner and others. If you
are unsure whether this product is appropriate for your dog, please consult
your veterinarian or certied trainer.
CAUTION! Safety during on-leash training. It is vitally important that you and
your dog remain safe while learning during on-leash training. Your dog should
be on a strong leash, long enough for him to attempt to chase an object, but
short enough for him not to reach a road or other unsafe area. You must also
be physically strong enough to restrain your dog when he tries to chase.
CAUTION! Risk of skin damage. Please read and follow the instructions in
this manual. Proper t of the collar is important. A collar worn for too long or
made too tight on the pet’s neck may cause skin damage: ranging from redness
to pressure ulcers, this condition is commonly known as bed sores.
1. Avoid leaving the collar on the dog for more than 4 hours per day.
2. Don’t leave the dog unattended for more than 2 hours while he is wearing
the collar.
3. When possible reposition the collar on the dog’s neck every 1 to 2 hours.
4. Check the t to prevent excessive pressure; follow the instructions in this
manual.
5. For added safety, utilize conductive silicone caps included with the product.
6. Never connect a lead to the electronic collar; it will cause excessive pressure
on the contact points.
7. When using a separate collar for a lead, don’t put pressure on the electronic
collar.
8. Wash the dog’s neck area and the contacts of the collar weekly with a damp
cloth.
9. If a rash or sore is found, discontinue use of the collar until the skin has
healed. Consult your veterinarian if the condition persists beyond 48 hours.
ese steps will help keep your pet safe and happy. Millions of dogs are
comfortable while they wear electronic collars. However, some dogs can be
sensitive to the pressure from contact points. You may nd aer some time
that your dog is very tolerant of the collar. If so, you may relax some of these
precautions. Nevertheless, it is important to continue daily checks of the con-
tact area.
Copyright © 2015-2020 PetSpy Inc. All rights reserved.
A MESSAGE FROM PETSPY
Dear Customer, thank you very much for choosing PetSpy! It’s our pleasure
to serve you and your beloved dog. Our mission is to ensure your pet’s safety
and happiness by providing you with the tools and techniques to successfully
train your dog. Despite our rich expertise in dog training, we always consider
our customers’ feedback as a great opportunity for improving our products
and services. At the end of the day, you are not just a customer for us, you are
a signicant part of the PetSpy Family!
Designed as the ultimate behavior shaping tools, PetSpy e-collars are perfect
for all dog breeds above 10 pounds starting from 6-month old. e stimula-
tion intensity is fully adjustable from low to high levels, so you could ne-tune
it for even the most stubborn dogs. Keep in mind that dog training is not
just about training the canine, it’s also teaching the people to understand the
canine. Once there is an understanding of how dogs think, people can do a
better job of training them. We all expect dogs to “just know” what we want,
but the reality is, that it’s not going to happen without a lot of work. Our free
dog training e-book will show you how to do it right. You can download it at
www.petspy.com
- it is absolutely free.
If you have any questions, please visit our website or contact PetSpy Customer
Service at support@petspy.com - we will be happy to assist you.
WARRANTY
PetSpy e-collars are covered by the 1-YEAR WARRANTY. You can register
your product warranty at
www.petspy.com
. If your purchased item malfunc-
tions or breaks within 1 year, we will send you a free replacement. No more
than one replacement per purchased item. Replacement warranty does not
apply to promotional orders with total discount greater than 30%. e warran-
ty begins from the date of purchase. A purchase conrmation such as order
id is required for a claim. e warranty does not cover products with physical
damage or lost items. PetSpy does not oer warranty for products purchased
from unauthorized resellers. PetSpy products are exclusively sold on Petspy.
com, Amazon.com, Chewy.com, and Walmart.com. Any other marketplaces
are considered as unauthorized resellers. e refund period is strictly limited
to 30-days starting from the date of purchase. Restrictions apply.
CONTACTS
Website: www.petspy.com
Customer Service: support@petspy.com
Social Media: @petspybrand
Contact Points Testing Light Kit Charger and USB Cable
with Silicone Caps
PACKAGE:
1x Remote Transmitter
1x Receiver Collar (
3 in XPro-3
)
1x Collar Strap (
3 in XPro-3
)
2x Pair of Contacts (
6 in XPro-3
)
2x Pair of Rubber Caps (6
in XPro-3
)
1x Dual USB Charger
1x Test Light
Frequency: 900 Mhz
Transmitter: 3.7V 500mAh LiPo
Receiver: 3.7V 500mAh LiPo
PetSpy XPro Dog Training Collar
Operating guide for models XPro and XPro-3
Note: PetSpy has 2 models of XPro Dog Training Collars: XPro (for 1 dog) and
XPro-3 (for 3 dogs). is manual is designed for both models.
Visit
www.petspy.com
to download this guide.
1. Power Button - press and hold the button to turn the remote on and o.
2. Channel Switch - press the button to choose which collar is being controlled.
Keep in mind that one collar can only work with one channel at the time.
Please refer to
Synchronizing Remote Transmitter with Receiver Collar
para-
graph to learn how you can reprogram the system.
3. Vibration Button - press and hold the button to deliver Vibration correc-
tion to your dog. It will time out aer 10 seconds or as soon as the button gets
released.
4. Shock Button - press and hold the button to deliver Static Shock correction
to your dog. e shock correction will automatically time out aer 10 seconds
or as soon as the button gets released.
5. Tone/Beep Button - press the button to send an audible tone to your dog.
When the dog is well trained, the tone button alone can help you eectively
interact with the dog.
6. Vibration Level - press the button to change the intensity of vibration.
7. Shock Level - press the button to change the intensity of static shock.
8. Lock Button - press the button to lock the remote from accidental use. To
unlock the remote, press the same button again.
9. Vibration Level Indicator - shows the selected level of vibration from 1 to 16
10. Shock Level Indicator - shows the selected level of static shock from 1 to 16
11. Channel Indicator - shows which collar is currently under control.
12. Lock Indicator - shows when remote is locked.
REMOTE TRANSMITTER - BUTTONS AND INDICATORS
FEATURES
1. 3 Training Modes: Static Shock, Vibration, and Tone.
2. Rechargeable Transmitter and Receiver - recharge time is about 2 hours.
3. Fully waterproof Receiver Collar.
4. e system communication range is up to 1000 yards (in perfect conditions).
5. Sixteen correction levels of Shock and Vibration Stimulation.
6. e system can be used with 1, 2, or 3 collars. It gives you a simultaneous
control of up to 3 dogs.
7. Power Saving Design with auto sleep mode and remote collar activation.
8. Two pairs of metal contacts (short and long) for dogs with dierent coats.
9. Two pairs of conductive silicone caps for added safety. e caps were speci-
cally designed for sensitive dogs to avoid skin irritation and injuries.
DOG TRAINING SYSTEM OVERVIEW
PetSpy XPro Dog Training System can assist you with controlling and training
your dog without a leash in the range up to 1000 yards. Using a Remote Trans-
mitter you can send a signal to the collar in form of Shock, Vibration, or Tone.
By using PetSpy XPro consistently you can train your dog to eliminate any
undesired behavior (jumping up, digging, chasing, etc.) and teach your dog
understand many obedience commands (sit, come, stay, voice, etc).
IMPORTANT NOTES
•e Remote System range goes up to 1000 yards. Hold the Transmitter
horizontally and away from your body to achieve maximum range. Weather
condition, terrain, vegetation, and interference from other electronic devices
can aect the maximum communication distance of the system.
•ere are 16 levels of Shock and Vibration Simulation. If you use the strongest
level there is a chance that it can penetrate dog’s fur up to 6mm thick. Do not
shave your Dog’s neck to reduce the risk of skin irritation.
•For comfort, safety, and eectiveness of the system, please start training your
pet with the lowest level of Shock. It’s ne to have a Vibration level on medi-
um or high. Please check your dog’s neck aer each training session for skin
irritation. If skin irritation develops, discontinue to use the collar for 48 hours.
If condition persist beyond 48 hours, please consult your veterinarian.
•Do not attach a leash to the collar. Use a separate collar if there is a need for a
leash.
•We suggest you to use the Vibration Stimulation rst before starting to use
the Shock Stimulation. en slowly start with the lowest level of the Shock
Stimulation. If you follow this training method, your dog will learn that the
Shock Stimulation will come aer Vibration. Hence, the Vibration alone can
eectively cure unwanted behavior of your dog without a need for the Shock.
PREPARING REMOTE TRANSMITTER FOR YOUR FIRST USE
Make sure that Remote Transmitter is charged before proceeding to the train-
ing:
1. e charging port is located on the bottom side of the remote. Plug one end
of the charging cable into the charging port on the remote. Plug another end of
the charging cable into the power source.
2. e LCD display will illuminate and the battery indicator bars will blink
to indicate the on-going charging process. It takes about 3-4 hours for a full
charge.
3. When charging is complete, all three battery indicator bars will illuminate
steadily.
4. Remove the charging cable.
REMOTE TRANSMITTER OPERATION
1. Press and hold the Power button to turn the remote on and o.
2. If you have 2 or 3 collars, you can select which collar is being controlled: 1,
2, or 3 by pressing the Channel Switch button.
3. Press the Vibration button to deliver vibration correction to your dog.
4. Press the Shock button to deliver static shock correction to your dog.
5. Press the Tone button to deliver audible tone to your dog.
6. e Remote Transmitter can be locked from accidental use by pressing the
Lock button. Simply press this button again to unlock the device.
PREPARING RECEIVER COLLAR FOR YOUR FIRST USE
Make sure that Receiver Collar is charged before proceeding to the training.
1. Carefully open the rubber cover over the charging port and connect the
charger.
2. Red LED light will indicate that receiver is charging. It takes about 2 hours
to fully charge it. Make sure to unplug the collar aer 2 hours to avoid battery
damage.
3. Put the rubber cover back over the charging port to ensure collar is fully
waterproof.
4. Press the Power Button to turn it on. e LED will start ashing green every
4-5 seconds.
5. When Receiver is charged and turned on, it always stands in the Standby
Mode waiting for any command (e.g. Shock, Vibration or Tone) to activate it.
SYNCHRONIZING REMOTE TRANSMITTER WITH RECEIVER COLLAR
Sometimes the collar can loose connection with remote. e x is pretty quick
and simple. Follow these steps to pair the system:
1. Make sure that both the Transmitter and Receiver are fully charged and
turned on.
2. Press and hold the Power button on the Receiver Collar for about 5 seconds
to enter the Synchronization Mode - the receiver will beep and green LED will
start ashing rapidly.
3. While green LED is ashing, send any correction command from remote.
We recommend you to send a Vibration command by pressing and holding the
Vibration button on remote until you feel that collar is vibrating. If no com-
mand is sent, the Synchronization Mode will time out aer about 15 seconds.
4. e system is now paired - try to send any command to test it.
If you have 2 or 3 collars, repeat the above steps for each collar on channels
1-3.
TESTING PETSPY DOG TRAINING SYSTEM
Shock Test:
•Take the included Test Light and put its metal wire on the Receiver’s Contact
Points.
•Press the Shock Button on the Remote Transmitter.
•e Test Light will light up indicating that shock is working.
•e higher the shock level is the brighter it should be.
Vibration Test:
•Press the Vibration Button on the Remote Transmitter.
•e Receiver Collar will vibrate indicating that vibration stimulation is work-
ing.
•Try to adjust the level of vibration and see how the intensity is changing.
Tone/Beep Test:
•Press the Tone Button on the Remote Transmitter.
•e Receiver Collar will beep indicating that tone/beep is working.
FITTING THE COLLAR
To ensure eective training and dog’s safety, you must properly t the collar on
your dog. e collar must t snugly to allow the “contact points” to have direct
contact with the skin. Position the receiver unit high up on your dog’s neck just
below ears.
You should be able to t two ngers between the collar strap and your dog’s
skin. Too tight poses the risk of skin irritation and discomfort. Too loose and
the contact points will not be able to administer the stimulation reliably and
can cause skin irritation due to chang. Cover the contact points with conduc-
tive rubber caps to reduce the risk of skin irritation or injury.
CAUTION: E-collars are not designed to be worn constantly. We recommend
using e-collars only under adult supervision and for no longer than 4 hours
per day. NEVER attach a leash to an e-collar. Use a separate regular collar if
there is a need for a leash.
FINDING THE BEST STIMULATION LEVEL FOR YOUR DOG
CAUTION: Start with Vibration mode rst and use Shock mode as a last
resort.
PetSpy e-collar can be a powerful tool for encouraging desired behavior. But
rst, you must identify the stimulation intensity level for your dog - it has to be
high enough to be noticed, but not so high as to be disruptive. Your dog must
learn to act in response to the e-collar stimulation and understand that he can
control it by his actions.
is method of e-collar training is even gentler than many traditional
leash-training methods. Additionally, the e-collar improves communication by
providing instant feedback to your dog during training. is reduces con-
fusion, fosters a positive training attitude, and accelerates learning, rapidly
producing o-leash reliability.
Even if your dog already knows the basic obedience commands, follow the
procedures given. Your dog must learn how to respond to the e-collar for each
command before you can use your PetSpy collar for training at a distance.
PetSpy XPro has 16 dierent stimulation levels. is allows you to choose the
level that is best for your pet. Once you have placed the Receiver Collar on
your pet, it is time to nd the Stimulation Level that is best for him. is is
called the
Recognition Level
. A slight change in your pet’s behavior, such as
looking around in curiosity, scratching at his collar, or icking his ears, indi-
cates the Recognition Level that is best for him.
Follow the steps below to nd your pet’s Recognition Level:
1. Starting at the Lowest Level of stimulation on the Remote, press the Vibra-
tion or Shock Stimulation Button continuously.
2. If your pet shows no reaction, repeat the Stimulation Level several times
before moving up to the next level.
CAUTION: YOUR DOG SHOULD NOT BARK OR PANIC WHEN RECEIV-
ING STIMULATION. IF THIS HAPPENS, THE STIMULATION LEVEL IS
TOO HIGH AND YOU NEED TO GO BACK TO THE PREVIOUS LEVEL
AND REPEAT THE PROCESS.
3. Move up through the Stimulation Levels until your dog reliably responds to
the stimulation.
4. If your dog continues to show no response at the Highest Level, check the
t of the Receiver Collar. If your dog has long or thick fur, use the longer set
of Contact Points. en go back to step 1 and repeat the process. If this still
does not yield any results, your pet’s hair will need to be trimmed around the
Contact Points.
Please refer to PetSpy Dog Training E-Book for more dog training tips.
You can download it at
www.petspy.com
- it is free!
GENERAL TIPS
• PetSpy Dog Training Collar is not design to be worn constantly. We recom-
mend you to limit collar usage just for active training sessions. Always take o
the collar when you leave your dog unattended.
• Most dogs will feel uncomfortable wearing the collar for the rst time. Don’t
use any commands until your dog has gotten used to the collar which will
normally take several days.
• Eliminate one unwanted action or teach one obedience command at a time.
If you move to quickly with training, your dog may become confused.
• Be consistent in your training. Give your dog the same stimulation for each
unwanted action. We suggest you to use Vibration Stimulation before the
Shock Stimulation. If you follow this training method, your dog will learn that
Shock Stimulation might come aer Vibration. Hence, the Vibration Stimula-
tion alone can eectively cure unwanted behavior of your dog.
• Do not over-correct. Use as few stimulation as possible to train your dog.
• Following a predened scenario in all Training Sessions can dramatically
improve your chances of success.
• Should your dog react to the training by hiding or reacting fearfully, redirect
his attention to a simple command such as “Speak” or “Sit” to calm him down.
Use treats to help your dog understand when he is doing it right.
TROUBLESHOOTING
My e-collar does not respond to any command, what should i do?
•Make sure that both the Remote Transmitter and Receiver Collar are fully
charged and turned on. e green LED on the receiver should be ashing
every 4-5 seconds.
•Follow the steps from “
Synchronizing Remote Transmitter with Receiver
Collar”
paragraph to pair remote transmitter with the collar.
•Watch our video guides for more information at
www.petspy.com
•Contact us at
support@petspy.com
if the above steps don’t help.
REGULAR MAINTENANCE AND STORAGE
•When not used, PetSpy Dog Training System must be kept in a dry place just
like any other electronic devices.
•To prevent batteries from damage, charge both the Transmitter and Receiver
regularly even when it’s not used. Make sure you do not charge it for longer
than 3 hours.
•Clean the receiver and contact points weekly. Make sure that contact points
are tightly attached to the collar.
•Check your dog’s neck for irritation daily.
FREQUENTLY ASKED QUESTIONS
1. Is the Receiver Collar waterproof?
Yes, the Receiver Collar is fully waterproof. Nevertheless, we do not advise it
for long swimming sessions. It’s ne if your dog jumps into water and comes
out. Heavy rain is also not a problem.
2. Is the Remote Transmitter waterproof?
No, the Remote Transmitter must be kept away from water.
3. Once my dog is trained, do I have to continue using the collar?
You might have to reinforce training with the collar from time to time.
4. How long can I continuously deliver Vibration or Shock to my dog?
e max amount of time you can deliver the Vibration or Shock to you dog
continuously is 10 seconds. e remote transmitter will time out and the Vi-
bration/Shock button must be released and pressed again.
CAUTION: While it is ne to use the Vibration for up to 10 seconds, it is
highly recommended to limit the continuous Shock delivery to no more than 3
seconds (the smaller the dog the shorter it should be).
5. What should I do if my dog’s neck becomes red and irritated?
Stop using the collar immediately for at least 48 hours. If the condition persists
beyond 48 hour please consult your veterinarian.
6. Can I attach a leash to the Receiver collar?
No, this can result in pulling the contact points to tightly against your dog’s
neck causing an injury. Use a separate collar when needed.
7. How long can I leave a Receiver Collar on my dog?
E-collars are not designed to be worn constantly! Avoid leaving the collar on
the dog for more than 4 hours per day. Don’t leave your dog unattended for
more than 2 hours while he is wearing the collar.
8. How long should the training sessions be?
Training sessions should be kept short and positive (10-15 minutes).
9. How long does the battery charge last?
It depends on the intensity of training sessions and vary from one day to one
week.
10. What is the maximum operational range?
e max operational range is 1000 yards in ideal conditions. e range may
vary depending on the terrain, buildings, trees and electromagnetic interfer-
ence.
11. Will the collar t my dog?
e collar strap is adjustable to t dogs from 10 to 140 pounds. It has a maxi-
mum length of 26 inches and minimum length of 8.
12. What is the best dog’s age to start training?
Your pup should be old enough to understand basic commands. 6 months is
normally a good age.
13. What length of contact points should i use?
Longer contact points are required for dogs with long or thick coat, so it could
easily reach dog’s skin. Sometimes it is necessary to slightly trim your dog’s
hair around the neck. However, it should not be shaved completely to avoid
skin irritation or injury.
14. Can I replace the battery on the remote or receiver?
No, the rechargeable battery is built-in and it cannot be replaced. It’s designed
to last for a few years similar to a smartphone battery.
15. Where can i get a copy of the user manual or dog trainig e-book?
You can download it free of charge at www.petspy.com.
Should you have more questions, feel free to contact us at
support@petspy.com
TERMS OF USE AND LIMITATION OF LIABILITY
1. Terms of Use
is Product is designed to be used with dogs where training is desired. e
specic temperament of your dog may not work with the product. We do
not recommend you to use this product if your dog is less than 10 lbs, under
6 months old, or if your pet is aggressive. If you are unsure whether this is
appropriate for your pet, please consult your veterinarian, or a certied trainer.
Proper use includes reviewing the entire User Manual and Dog Training Guide
provided with the product. Pay extra attention to all Caution statements.
2. No Unlawful or Prohibited Use
is Product is designed for use with dogs only. PetSpy dog training collar is
not intended to harm, injure, or provoke. Using this product in a way that is
not intended could result in violation of Federal, State or local laws.
3. Limitation of Liability
In no event shall we be liable for any direct, indirect, punitive, incidental,
special or consequential damages and injuries, or any damages and injuries
whatsoever arising out of or connected with the use or misuse of this Product.
Buyer assumes all risks and liability from the use of this Product.
4. Modication of Terms and Conditions
We reserve the right to change the terms, conditions and notices under which
this Product is oered.
www.petspy.com
Copyright © 2015-2020 PetSpy Inc. All rights reserved.
