SleepImage Patient Instructions
ReadingID: VirtuOx Test Support - 877-897-0063
This test was ordered by your physician to evaluate for a condition known as sleep apnea, where you stop
breathing or have shallow breathing during your sleep. This simple to use test will record a number of parameters
while you sleep to help confirm this diagnosis. The SleepImage Ring requires an Apple or Android smartphone or
tablet with internet access. You must install the SleepImage app on your device in order to complete testing. The
smartphone collects the recording, then uploads the study automatically to the SleepImage website. The
SleepImage App does not store information on the user’s identity or location. All data in the app is de-
identified.
If you do not have a compatible smartphone or tablet, please contact VirtuOx support to request a different
device, and IMMEDIATELY return this device in the enclosed packaging.
READ FIRST!
Make sure the device is fully
charged before starting a recording.
YOU MUST BEGIN TESTING WITHIN 48 HOURS of
receipt & return to VirtuOx Immediately after
completion using enclosed packaging
APP PERMISSIONS
Apple Users
You MUST click OK
to grant access to Bluetooth.
Android Users
You MUST click
“While using this app”
to grant access to Bluetooth
Patient Test Support - (877) 897-0063
Page 1
Reference ReadingID:
1
APP DOWNLOAD AND INSTALLATION
The SleepImage Mobile App can be found on the
Google Play and Apple App Stores. Go to the
applicable store and search for “SleepImage” and
install the app with the logo as shown below...
PATIENT SIGN-IN TO APP
2
• Region: Choose UNITED STATES
• Enter Patient ID from email or from box below
Your Patient ID:
• Enter your Date Of Birth in DOB field
• Click SIGN IN button
• Insert Finger into Ring to
power on.
• IN the app, Click Search
button and allow it to
scan for the ring.
• Choose the Ring serial
number (usually just one
will be listed)
• Click the pair button at
the bottom of the screen.
PAIR RING TO APP
3
4
START RECORDING -
Prepare for Bed
• Ring should still be powered ON
• Click the start ("PLAY") button in the mobile app
• The app should now displaying SpO2 and
Pulse Rate values
Important Notes:
• Do not use other Bluetooth accessories, or
other apps, during recording
• If you go out of range or remove the ring,
check the app when you return. It should
resume recording to the mobile app
• Test Condition :
• Number of Nights to test :
5
DURING RECORDING -
Go to sleep!
• You may now go to sleep!
Important Notes:
• Keep your phone/tablet within 6 feet of
Ring and plugged in to power even if you
get up during the night (including to go to
restroom)
• You may change fingers as needed for fit or
comfort. Thumb on left hand is suggested
for best signal. However any finger can be
used as needed and can be changed even
after testing begins.
6
WAKE UP -
Stop Recording
• When you wake, Press the STOP button. If
you have internet, the study will upload
automatically.
• Check the HISTORY tab (the clipboard
icon) and make sure all entries say:
'UPLOAD STATUS: COMPLETED'
Important Notes:
• If the screen with the stop button is not
there in the morning, see
'TROUBLESHOOTING'.
START
STOP
COMPLETE! Please follow steps 4-6 again for
additional nights as instructed in step 4 (2 total
nights is typical) Please DO NOT forget to charge
the device for a minimum of 3 hours prior to
testing each additional night.
RETURN YOUR DEVICE TO VIRTUOX USING
ENCLOSED PACKAGING AND LABEL OR TO THE
PROVIDER FROM WHOM YOU RECEIVED IT.
RETURN EQUIPMENT IMMEDIATELY AFTER COMPLETING TEST
Download SleepImage App Issues
• If the SleepImage app does not appear in the Apple App Store or Google Play store on your device, make sure to search for “SleepImage”.
• If it still doesn’t appear, you may need to update your IOS or Android OS.
Sign-In Issues -
• If you cannot sign in to the app, first make sure the mobile device is connected to the internet and that there are no typos in the Patient ID.
• It is also possible that your Date of Birth was entered incorrectly in the SleepImage System. Please contact your healthcare services provider
to verify your sign-in information.
Pairing Issues -
• If you paired the recorder in Bluetooth settings on the phone settings, unpair it first. Then, try the pairing process in the SleepImage App again.
• On IOS, go to Settings->SleepImage and enable the Bluetooth permission. On Android, go to Settings->Apps->Permissions->Location and
select “Allow while using the app”.
• Allow more time after pressing the search button, with the recorder powered on, wait at least 60 seconds.
• Restart both the phone/tablet, try that one to rule out that there is an issue with the recorder.
“Connection Lost” or “No SpO2 signal, check sensor” persists after reconnecting
• Take off the ring, if a countdown starts, wait until it finishes.
• Put the ring back on the finger and wait at least 20 seconds.
• SpO2 and pulse rate values should appear if successful.
Upload Issues -
• Force-close the SleepImage App, Make sure the phone is connected to the internet, then reopen the SleepImage App. Wait and look out for
notifications at the bottom of the screen indicating an upload attempt.
• Go to the History tab and wait until all entries in the list show “Upload Status” Completed”
• If you see error messages, try switching from WiFi to Cellular or vice-versa.
• Switching from WiFi to cellular, or vice-versa, may also solve the issue.
Unexpected Behavior -
• If recording is not active when you wake up in the morning, it’s possible that a problem occurred that halted the recording prematurely. Try to
test another mobile device if possibly, or contact VirtuOx for an alternative test device.
TROUBLESHOOTING
Patient Test Support - (877) 897-0063
Page 2
Reference ReadingID:
