Setting up a Binding Authority Contract in Tide

This quick reference guide is for Contract Administrators who will set up binding authority contracts in Tide. It includes guidance on

how to create the contract in Tide, including how to set up reporting channels and assign activity roles across the contact.

Table of Contents

Introduction .................................................................................................................................................................................................. 2

Divisions and Teams ................................................................................................................................................................................... 3

Contracts Screen ......................................................................................................................................................................................... 4

Create a Contract Folder ............................................................................................................................................................................. 5

Complete the Main Contract Details ............................................................................................................................................................ 6

Complete the Sections of the Contract ........................................................................................................................................................ 9

Adding Markets .......................................................................................................................................................................................... 11

Adding Claims Authorities .......................................................................................................................................................................... 12

Adding Risk Codes .................................................................................................................................................................................... 13

Copying a Section ...................................................................................................................................................................................... 14

Creating Reporting Channels .................................................................................................................................................................... 15

Updating Reporting Channels.................................................................................................................................................................... 20

Update the Status of a Contract to Signed ................................................................................................................................................ 21

Making Changes to a Contract .................................................................................................................................................................. 22

Contract Endorsement ............................................................................................................................................................................... 24

Creating a Renewal ................................................................................................................................................................................... 26

Further Information .................................................................................................................................................................................... 27

Setting up a Binding Authority Contract in Tide

Introduction

Contracts are created in Tide to reflect each single delegated authority contract. Companies/Company divisions are assigned to each

individual contract at the point of creation to determine access to contract information. All bordereaux submissions must be assigned to

a contract in Tide.

There are two ways that a binding authority contract can be created in Tide:

 Brokers can create contracts manually in Tide.

 Managing Agents can upload a contract through Structured Data Capture (SDC):

- SDC is a simple online service that converts the content of a Market Reform Contract/Slip into consistent, electronic data in

line with ACORD standards

- Contacts can be uploaded to SDC, converted using Optical Character Recognition software (OCR) and sent to Tide

- Contracts uploaded through SDC, should be reviewed for data accuracy and updated as required

Note that this guide runs through how to create a binding authority contract manually in Tide. Please refer to the SDC toolkit

page on the LMTOM website for more information on how to send contracts to Tide through SDC.

Contract Creation in Tide

The process for creating a delegated authority contract in Tide can be categorised into the following steps:

 Create a Contract Folder (applicable to new contracts)

 Complete the main contract details, including Coverholder information

 Create the Sections of the contract, adding the associated market and risk code information, claims authorities and contractual

rules / location restrictions that apply to each section

 Create Reporting Channels and assign Activity Roles across the contract

 Capture contractual rules, including general and bespoke rules and location restrictions

 Update the status of the contract to Signed

When adding parties to a contract, it is important to understand how contract permissions are determined in Tide – please refer to the

Divisions and Teams section of this guide for more information on how teams can be set up for a company to reflect its organisation

structure and ultimately drive permissions across contracts.

Setting up a Binding Authority Contract in Tide

Divisions and Teams

Divisions

Each Company Type in Tide (for example – insurer, coverholder and broker) may have

a different company structure. For example, within the Lloyd's market, each syndicate

is a division of an insurer company and each coverholder PIN (branch) is a division of

a coverholder company. In addition, a company can have divisions of different company

types, for example, a broker can have a broker division and a coverholder division.

When creating a contract in Tide, the associated companies are selected at division

level.

Note that only users assigned to the respective company division(s) and not just

the overall company will be able to access the associated data.

Teams

Teams can be created within each company division to reflect a company’s internal

organisation structure, for example, marine, aviation, property, financial institutions, etc.

By assigning individuals to the correct Team(s) within a division, access to contract

information (including access to specific sections of a contract) can be controlled at a

more granular level.

Each team can be assigned one or more classes of business – when setting up a

contract in Tide, a class of business will be assigned to each section of the contract and

this principal will drive permissions across the contract, including the assignment of

activity roles (Transformation, Assignment and Approval) across Reporting Channels in

a contract (refer to the Creating Reporting Channels section of this guide). This is

particularly useful for multi-section / multi-lead contracts, where associated parties

should be limited to viewing or processing data across only their respective sections.

Figure 1

An example of a company structure for a Managing Agent, including divisions and teams

is shown in Figure 1.

 TEAM B (Management) has been assigned all classes of business:

- User C has been added to the team, as they are a senior manager that

requires read-only access to all data associated to Division A (Syndicate

1234)

- User C also works in the Property Team under Division B (Syndicate 5678),

and requires Standard access to be able to view and process data across

contracts/sections aligned to the Property class of business.

 User A has been assigned to both the Aviation Team under Division A (Syndicate

1234), and also the Property Team under Division B (Syndicate 5678) – Standard

access has been assigned across both teams, allowing User A to view and

process data across contracts/sections aligned to both the Aviation and Property

classes of business.

Figure 1: Example of division and team structures

USER A

(Standard)

USER B

(Standard)

USER A

(Standard)

USER C

(Standard)

Managing Agent

Class of Business

AVIATION

TEAM A

Aviation Team

TEAM B

Senior Management

Class of Business

ALL CLASSES

TEAM A

Property Team

Class of Business

PROPERTY

USER C

(Read-Only)

DIVISION A

Syndicate 1234

DIVISION B

Syndicate 5678

Setting up a Binding Authority Contract in Tide

Contracts Screen

The Contracts screen displays the list of contracts that are

associated to your company division – company divisions can be

created in Tide by your Company Administrator to reflect your

company’s organisation structure. As an individual user, your company

administrator will assign you to the appropriate company division(s) and

this will drive what contracts you will have access to from the Contracts

screen.

1. Click the CONTRACTS icon on the main navigation bar in Tide to

access the Contracts screen – refer to Figure 1.

 Note that filters can be applied on the Contracts screen to filter

out specific contracts – use the icons on each of the column

headings to apply a filter:

 The list of contracts displayed on screen can be exported into

Excel by clicking on the EXPORT button:

 The list of contracts can be sorted ascending/descending by

clicking on any of the column headings:

 Use the icons in the bottom-left corner of the screen to

navigate across any available pages of results:

Figure 1: Contracts screen

Filter by Contract Leader

To view the contracts where you are the leader, click the button in top-right corner of the Contracts screen:

Opening a Contract

Click on the contract to open the contract details screen:

Setting up a Binding Authority Contract in Tide

Create a Contract Folder

Tide uses the concept of contract folders to link renewing contract

years of account. For example, a contract folder may contain a

2016 contract and subsequent 2017 and 2018 renewing contract

years of account. A contract folder must be created for the first

contract, after which, the renewing contract can then be created

from within the latest contract in the folder. This ensures that all

renewing contract years of account are saved within the same

contract folder.

1. Click the ADD CONTRACT button on the Contracts screen:

2. A screen will be displayed prompting you to enter the contract

details – click ADD FOLDER in the first instance, to create the

folder:

3. The Add Folder dialogue box will be displayed, as shown below.

Complete the following fields and click SAVE:

 Folder Type: Select either Binder or Lineslip from the drop-

down list provided (note that you will not be required to add a

Coverholder when creating lineslips).

 Is Lloyd’s: Click the Yes radio button (note that only Lloyd’s

business is currently in scope).

 Division: Select your company division from the drop-down

list provided. Note that only divisions that you have been

assigned to will be available for selection.

Figure 2: Folder Reference

Folder Reference

Note that a unique folder reference is generated once the folder details have been saved. This reference appears at

the top of the enter contract details screen, as shown above.

Setting up a Binding Authority Contract in Tide

Complete the Main Contract Details

1. Once the contract folder has been created, you will need to

complete the main contract details (note that mandatory fields

are marked with a red underline as shown in Figure 2). An

example of completed contract fields is shown in Figure 3:

 Unique Reference (UMR): Enter the unique market

reference number for the contract.

 Contract Currency: Select a currency from the drop-down

list provided. A primary currency is required for each contract

in Tide, but a currency can also be selected for each section

in the contract.

 Contract Settlement Currency: Select a currency from the

drop-down list provided.

 Company Reference: Enter your internal company

reference number. This will only be visible to individuals

associated to your company division.

 Contract Order: This is the percentage of risks written that

are allocated to the contract. If this varies by risk, this can be

adjusted accordingly through the Risk Order % field on the

questionnaire being used to process the bordereau. Financial

fields will be adjusted by the Risk Order % where financials

presented in the bordereau are 100% of the Contract Order

captured on the contract.

 Contract Status: This will default to Draft in the first instance,

but will need to be updated to Signed before bordereaux can

submitted and processed against the contract.

 Broker: Select the broker that is responsible for the contract

- use the drop-down list provided to perform a search for a

broker. A Broker Contact can also be selected where

applicable.

 Inception Date: Select the inception date of the contract

using the date calendar provided.

 Expiry Date: Select the expiry date of the contract.

 Regulatory Client Classification: Select a classification

from the drop-down list provided – Commercial Customer,

Consumer, Consumer Exempt, Group Risks, Large Risk,

Reinsurance.

 Line of Business: Select the primary line of business of the

contract from the official list of Lloyd’s lines of business

available.

2. Click SAVE.

Figure 3: Enter Contract details

Duplicate UMR

Note that Tide will not accept a duplicate UMR, so where a duplicate UMR has been provided, a warning message will

appear when attempting to save the contract:

Setting up a Binding Authority Contract in Tide

Complete the Main Contract Details (continued)

3. The Contract Details screen will be displayed – an example is

shown in Figure 4. In addition to the contract information

recorded, the following references and options are available on

the contract screen:

 Contract Folder: Where renewing contracts have been

created within the same folder, use the drop-down list in the

top-right corner of the contract screen to toggle between

each contract year of account – note that this will not be

visible when you r:

 Contract Status: A contract will inherit a draft status when it

is first created (note that all contract fields are editable when

it is in draft). Note that the status of a contract will need to be

updated to Signed before you can submit bordereaux against

the contract – refer to the Update the Status of a Contract to

Signed section of this guide.

 Contract Administrator: Displays the name of the company

division that has been assigned the Contract Administrator

role. Note that the role of Contract Administrator can be

reassigned to another party named on the contract through

the Edit Contract Details screen.

 Edit Contract Details/Create Renewal: To update the main

contract details, click and select Edit (note that changes

made to a contract will trigger the endorsement process –

refer to the Making Changes to a Contract section of this

guide. To create a renewing contract within the same contract

folder, select the Create Contract option:

Figure 4: Contract Details screen

Linking to a Master Binder

Contract Link(s): To link the selected contract to a master binder in Tide, click the NONE icon to select the master

parent binder. Note that you will only be able to link to binders with the same contract year of account and that are

administered by your company division:

Setting up a Binding Authority Contract in Tide

Complete the Main Contract Details (continued)

4. Enter the Coverholders that are associated to the contract –

click the COVERHOLDERS tab, as shown below (note that the

COVERHOLDERS tab will not be available when creating

lineslips):

5. The Coverholders screen will be displayed – click ADD

COVERHOLDER:

6. The Add Coverholder dialogue box will be displayed, as

shown in Figure 5:

 Coverholder: Select a Coverholder from the drop-down list

provided – note that the list contains the list of approved

Coverholders that is sourced from the ATLAS system.

 Coverholder Contact: Where contacts are available for the

selected Coverholder, select a contact from the list provided.

 Primary Coverholder: Click Yes/No respectively, to mark

the selected Coverholder as primary. Note that the first

Coverholder added to the contract will automatically be

marked as the primary, but can be updated where you have

multiple Coverholders listed on the contract.

 SAVE: Click SAVE to save the selected Coverholder details.

7. The selected Coverholder will now be displayed on the

Coverholders screen – repeat steps 5-6 above to add additional

Coverholders to the contract. An example of multiple

Coverholders assigned to a contract is shown in Figure 6. To

update the primary Coverholder, click EDIT on the entity that to

which you would like the primary role assigned.

Figure 5: Add Coverholder screen

Figure 6: Coverholders screen

Setting up a Binding Authority Contract in Tide

Complete the Sections of the Contract

1. Each section in the physical binding authority contract will need

to be created on the contract record in Tide. Click +ADD

SECTION to add a section to the selected contract:

2. Complete the fields on the Add Section screen (note that

mandatory fields are displayed with a red underline), providing

the relevant section details from the contract document and click

SAVE – an example of completed section fields is shown in

Figure 7:

 Section Number: Will display the next sequential section

number.

 Market Section Reference: Enter the reference for the

section as it appears on the contract document – note that

the reference will be displayed on the section tab on the

contract details screen.

 Market Section Description: Enter the section description

as set out in the contract document.

 Brokerage: Enter the brokerage applicable to the section. If

this varies per risk, then it should be reported on data

submissions and mapped in the questionnaire.

 Coverholder Commission: Enter the Coverholder

commission applicable to the section. If this varies per risk,

then it should be reported on data submissions and mapped

in the questionnaire.

 Additional Deductions: Enter any additional deduction

percentage applicable to the section. Where no additional

deductions apply, you will need to enter a value of 0.

 Class of Business: Refer to the adjacent note – Selecting a

Class of Business.

 Section Currency: Select the currency for the section – note

that this does not impact risk, premium or claims records

being reported in different currencies.

 Maximum Limit of Liability/Estimated Premium

Income/Gross Premium Income: Enter each of the

respective values as set out in the contract document.

 Gross Premium Income Limit Notification Percentage:

Enter the percentage of the gross premium income limit that

when reached, should result in notification from the

Coverholder to the Insurer.

 Conduct Risk Rating: Select Low, Medium, High or NA.

Figure 7: Add Section screen

Selecting a Class of Business

Note that the class of business selected on a section

will determine which parties on the contract will have

access to view the section details. When adding

Markets and TPAs to a section, only Teams (within the

selected company divisions) associated to the same

class of business as the section, will have the ability to

view or submit data linked to that section.

Refer to the Divisions and Teams section of this guide

for more information on how the creation of teams

within divisions drives permissions across contracts in

Tide.

Please contact your Company Administrator if you

have any questions in relation to your access to

contracts and contract information in Tide.

Section Linking

When creating renewing contracts, you will have the option to link to the assignment rules from a section on the previous

contract (simply select the section that you want to link to from the drop-down list provided, as shown below). This

ensures that when processing bordereaux that cover multiple years of account, the assignment step (where bordereaux

records are assigned to sections and risk codes) will only need to be completed once:

Setting up a Binding Authority Contract in Tide

Complete the Sections of the Contract (continued)

3. The Section details screen is displayed, as shown in Figure 8.

Note that the section tab name reflects the Market Section

Description that has been provided. The example shown in

Figure 8 is a property binder that has three sections.

4. The top of the Section details screen displays the class of

business associated to the section, the Market Section

Reference and Description. The selected section can be

updated or copied to a new section by clicking and selecting

Edit or Copy respectively. Note that the first section created on

a draft contract can also be deleted:

5. A series of tabs are available on the left of the Section details

screen:

 SECTION DETAILS: Displayed by default when accessing

the section in Tide, this screen displays the details of the

section as captured on the Add Section screen.

 MARKETS: Add the lead and follow markets on the section

– refer to the Adding Markets section of this guide.

 CLAIMS AUTHORITY: Add any claims authorities (Third

Party Administrators responsible for claims) that apply on the

section – refer to the Adding Claims Authorities section of

this guide.

 RISK CODES: Enter the risk codes and splits that apply to

the section – refer to the Adding Risk Codes section of this

guide.

 LOCATION: Enter any location restrictions that apply on the

section – refer to the Setting up Contractual Rules across a

Contract in Tide guide.

 RULES: Add any bespoke rules that apply on the section –

refer to the Setting up Contractual Rules across a Contract

in Tide guide (includes how to set up general rules across a

contract).

Figure 8: Section Details screen

Updating Section Details

To update the section details, click and select Edit:

Setting up a Binding Authority Contract in Tide

Adding Markets

1. Click on the MARKETS tab on the left of the section screen and

click + ADD MARKET:

2. The Add Market dialogue box will be displayed, as shown in Figure

9. Complete the fields provided and click SAVE:

 Insurer: Select an insurer from the drop-down list provided. Note

that a Non-Lloyd’s Insurer entity is available for contracts that

have a non-Lloyd’s insurer on the section – simply perform a

search for XXXX to return the Non-Lloyd’s Insurer entity.

 Company Section Reference: If you are the named insurer, you

can add your internal section reference here (note that this will

only be visible to individuals in your company).

 Underwriter: If you are the named insurer, you can select the

underwriter that is responsible for this section from the drop-down

list provided (note this will only be visible to individuals in your

company).

 Written Line %: Enter the written line % on the section – note

that values of up to 7 decimal places are supported.

 Estimated Signed Line %: Enter the estimated signed line

% on the section – note the total estimated signed line % on

each section of a contract must equal 100%. Values of up to

7 decimal places are supported.

 Signed Line %: Enter the signed line % for your company.

Note that this field can only be completed by individuals

associated to the named insurer. Values of up to 7 decimal

places are supported.

 Is Lead: Each section on the contract must have a lead

assigned. To mark the named insurer as the lead, click Yes.

3. Repeat steps 1-2 to add other insurers to the section. The lead

insurer appears at the top of the markets screen, other insurers

will be listed in descending order by estimated signed line %:

Figure 9: Add Market screen

Updating Markets Details

To update or remove a market on the section, click on the insurer line on the markets screen to open the

Edit Market screen (shown below):

Setting up a Binding Authority Contract in Tide

Adding Claims Authorities

Claims Authorities are companies that are allocated to handle

claims on sections of the contract (e.g. Third Party

Administrators/TPAs). Note that multiple claims authorities can be

added on a section where applicable.

1. Click on the CLAIMS AUTHORITY tab on the left of the section

screen and click + ADD CLAIMS AUTHORITY:

2. The Add Claims Authority dialogue box will be displayed, as

shown in Figure 11. Complete the fields provided and click

SAVE:

 Claims Authority: Select the company that has been

allocated to handle claims from the drop-down list provided.

 Claims Authority Limit: Enter the maximum claims limit that

the named company can authorise.

 Claims Authority Currency: Select a currency from the

drop-down list provided.

 Authority Type: Displays the company type for the selected

company – for example, TPA, Coverholder.

3. Repeat steps 1 – 2 to add additional claims authorities that are

applicable to the section. Note that the list will be sorted in

descending order by authority limit:

4. To update or remove a claims authority, click on the company

name to open the Edit Claims Authority screen (shown in Figure

12).

Figure 11: Add Claims Authority

Figure 12: Edit Claims Authority screen

Setting up a Binding Authority Contract in Tide

Adding Risk Codes

The risk codes and risk code splits that are applicable to the

section should be entered through the Risk Codes screen. These

will be allocated to risk, premium and claim bordereaux records

during the Assignment stage of bordereau processing.

1. Click on the RISK CODE tab on the left of the section screen and

click + ADD RISK CODE:

2. The Add Risk Code dialogue box will be displayed, as shown in

Figure 13. Complete the fields provided and click SAVE:

 Lloyd’s Risk Code: Select the risk code from the list of

Lloyd’s risk codes provided in the drop-down list.

 Split %: Enter the percentage split that should be allocated

to the selected risk code.

3. Repeat steps 1 – 2 to add any additional risk codes and risk

code splits that apply to the section. Risk codes will be sorted

in descending order by their split percentage values:

4. To update or remove a risk code, click on the risk code to open

the Edit Risk Code screen (shown in Figure 14).

Figure 13: Add Risk Code

Figure 14: Edit Risk Code

Setting up a Binding Authority Contract in Tide

Copying a Section

You can copy sections of a contract when it has a Draft or Signed

status. Note that when copying a section, all areas of the section

will be copied across to the new section, with the exception of the

following:

 Market Section Reference and Market Section Description

 Company Section Reference(s)

1. Open the section of the contract that you would like to copy –

the selected section tab appears in bold:

2. Click in the top area of the screen and select Copy, as

shown in Figure 15.

3. The following prompt will appear on screen; click CONTINUE:

4. A new section tab will be displayed at the top of the contract

screen (refer to in Figure 16). When copying a section from a

Signed contract, the contract will inherit a status of DRAFT

ENDORSEMENT when the new section has been copied. Note

that the Market Section Reference, Market Section Description

and Company Section Reference will appear blank on the new

section (refer to in Figure 16).

5. Both the Market Section Reference and Market Section

Description can be updated by clicking in the top area of the

screen and selecting Edit (refer to in Figure 16). Note that

both will need to be provided before the contract can be updated

to a Signed status. Your Company Section Reference can be

updated through the MARKETS screen (refer to the section of

this guide that covers Adding Markets to a Section).

6. Note that sections of a contract can be deleted if the contract has

a Draft status. Click in the top area of the screen and select

Delete – refer to Figure 17. Note that the Delete option will only

be available if the contract has a Draft status.

Figure 15: Copy Section

Figure 16: Edit Section

Figure 17: Delete Section

Section

Setting up a Binding Authority Contract in Tide

Creating Reporting Channels

Reporting Channels must be created in Tide to establish how

bordereaux data is expected to be reported against a contract.

They are set up for each repeated submission and type of

bordereau that is expected. For example, if two risk bordereau are

expected per month (each one in a different currency), then you

should set up two risk reporting channels to reflect this. In addition,

if you are also expecting premium and/or claim bordereaux, then

the appropriate premium and claim reporting channels should be

created.

Reporting channels are also used to define activity roles

(Transformation, Assignment and Approval) across a contract and

can be created for the following:

 All contracts within a contract folder

 One or many contracts within a contract folder

 One or many sections within a contract

1. To create a new Reporting Channel, click on the REPORTING

CHANNELS tab in the contract:

2. On the Reporting Channels screen, click + ADD REPORTING

CHANNEL:

3. The Add Reporting Channel dialogue box will be displayed, as

shown in Figure 18

Figure 18: Add Reporting Channel

Setting up a Binding Authority Contract in Tide

Creating Reporting Channels (continued)

4. The contract from which the reporting channel was created is

selected and displayed at the top of the screen – note that all

sections of the contract are selected by default:

 To add additional contracts that are stored within the

contract folder (including all or specific sections within the

contracts), click +ADD CONTRACT:

 This will launch the Add Contract screen. Select the

contract(s) that you would like to add to the reporting

channel, from the Contract drop-down. Once a contract has

been selected, use the Section(s) field to select the

section(s) of the contract that you would like to add to the

reporting channel, as shown below:

 Click SAVE – the reporting channel shown in Figure 19

includes all contracts and sections within the contract folder.

Figure 19: Add Reporting Channel – add/remove contract(s) and section(s)

Updating Contracts and Sections in a Reporting Channel

 To remove a contract or update the sections of the contract that have been added to the reporting channel, click

to launch the Edit Contract dialogue box:

 Use the Section(s) field to add/remove sections as required and click SAVE CHANGES. To remove the contract

from the reporting channel altogether, click DELETE.

Setting up a Binding Authority Contract in Tide

Creating Reporting Channels (continued)

5. Complete the fields on the left of the Add Reporting Channel

dialogue box, as shown in Figure 20:

 Channel Type: Bordereaux will be selected by default – note

that the XML option should not be selected at this time.

 Type: Select the type of bordereau data that will be

associated to the reporting channel – Risk, Claim, Premium,

Risk and Premium.

 Frequency: Select how frequently the data will be reported

in the reporting channel – Monthly, Quarterly, Annually.

 Due Days: Enter the number of days after the end of each

period that reporting will become due. For example, if a

monthly frequency is set on the reporting channel and the

number of due days is set to 30, the due date for March

bordereau will be 30

April.

 Number Expected: The number of bordereau that are

expected against the selected contract(s) and section(s)

associated to the reporting channel. The numb

Expected Bordereau Entries

Bordereaux reporting channels are used to create and drive expected

bordereau entries. Note that the fields displayed in Figure 20 will drive

these entries under the EXPECTED tab within the contract’s

BORDEREAUX screen, as shown in the example below:

Figure 20: Add Reporting Channel – define how data is expected to be reported against the selected contract(s)

Restrict Bordereau Access

Access to the original bordereau file can be restricted to only the Contract Administrator and those parties assigned to

the Transformation, Assignment and Approval roles on the reporting channel, by clicking the Yes radio button. This

ensures that no other parties named on the contract can access the original bordereau file from the contract’s

BORDEREAUX > APPROVED tab in Tide, as shown below:

Setting up a Binding Authority Contract in Tide

Creating Reporting Channels (continued)

6. Enter a name for the reporting channel in the Reporting

Channel Identifier field – refer to Figure 21.

Note that a default name will be provided based on the type of

reporting channel that is being created (Risk, Claim, Premium,

Risk and Premium), however this a more meaningful name or

description for the reporting channel should be provided,

particularly if when setting up multiple reporting channels that

include different contracts and sections within the same contract

folder.

Submitting a Bordereau – Selecting a Reporting Channel

Note that when submitting bordereaux, you must select the reporting

channel that the submission applies to from the Reporting Channel drop-

down list in the Submit Bordereaux screen:

Figure 21: Add Reporting Channel – Reporting Channel Identifier

Setting up a Binding Authority Contract in Tide

Creating Reporting Channels (continued)

7. Assign the Activity Roles for the reporting channel using the

drop-down lists provided and click SAVE – refer to Figure 22.

Note that all roles should be agreed and allocated via

consultation with your market counterparties on a per-

contract basis during placement.

Activity Role

Role Description

Contract

Administrator

Create and manage contract in Tide – note

that the party that creates the contract in Tide,

will inherit the role of Contract Administrator.

Submission

All parties named on a contract have the

ability to submit data into Tide, although this

will be dependent on the company division

and team to which they have been assigned.

Transformation

Translate your bordereau format to Tide

standard data fields using a simple pre-

defined and once-only Questionnaire

Use on-screen prompts to assist in resolving

data quality issues automatically; resulting in

a standardised, cleansed and enriched

bordereau.

Assignment

Define rules by which records are assigned to

Section(s) and Risk Code(s).

Approval

Final approval of the bordereaux.

8. Click Save.

Figure 22: Add Reporting Channel – assigning Activity Roles

Important Note

 Company Divisions can only be selected for activity roles (for the selected reporting channel) if they are associated

with ALL selected contracts and sections.

 Insurers and TPAs named on a section that are in a team that is linked to a section’s selected class of business,

can be selected for activity roles for the selected reporting channel.

 A Broker or a Coverholder named on a contract, can perform Transformation, Assignment, Approval roles across

all sections of the contract, if they are in a team (within the selected company division) that is associated to the

class of business of at least one of the sections of the contract.

Setting up a Binding Authority Contract in Tide

Updating Reporting Channels

Once created, reporting channels are displayed under the

Reporting Channels tab on the contract screen – an example is

shown below:

1. Reporting channels can be updated to cater for changes in

bordereau reporting during the term of the contract. To update

a reporting channel, click Edit (note that only the Contract

Administrator has the ability to update and delete

reporting channels):

2. The Edit Reporting Channel screen is displayed, as shown in

Figure 23. In addition to updating the current values set on the

reporting channel, a number of additional options are available:

 Auto-Review: Selecting Yes will automatically move a

bordereau to the Assignment phase of processing when it

reaches a status of Review,

 Auto-Approve: Selecting Yes will automatically approve a

bordereau (and mark it with an Approved status) when it

reaches the For Approval phase of processing.

3. Click SAVE CHANGES to save any updates that have been

made to the reporting channel.

Figure 23: Edit Reporting Channel

Deleting Reporting Channels

Note that only reporting channels that have not yet been used to process bordereaux can be deleted. Where the reporting

channel has been used to process a bordereau, the DELETE button will not be available on the Edit Reporting Channel

screen.

Setting up a Binding Authority Contract in Tide

Update the Status of a Contract to Signed

Before you can submit and process bordereaux on a contract, the

status of the contract must be updated to Signed.

1. Click the DETAILS > MAIN tab on the contract screen to display

the main details of the contract:

2. Click the DRAFT button to update the status of the contract, as

shown in Figure 24.

3. The Contract Status dialogue will be displayed, as shown below.

Select the Signed status from the drop-down list provided and

click SAVE:

4. A SIGNED status will now be displayed on the contract screen –

note that any changes made to the contract (outside of Reporting

Channels), will trigger the endorsement process:

Figure 24: Contract Main Details – update Contract Status

Validation Warnings

Any mandatory fields that have not been completed on the contract, will trigger a number of validation warnings when

attempting to update the status of a contract to Signed. Validation warnings will appear in red, as shown below, and

will need to be addressed before the status of the contract can be updated:

Setting up a Binding Authority Contract in Tide

Making Changes to a Contract

Updates made to any of the following areas of a Signed contract in

Tide, will automatically trigger the Contract Endorsement process.

Updating Contract Details

(Including Broker and Contract Administrator)

1. Click in the top area of the screen and select Edit, as shown

below.

2. This will open the Edit Contract Details screen, where the main

contract details can be updated, including Broker and Contract

Administrator – refer to Figure 25. On saving your updates, the

Contract Endorsement screen will be displayed – refer to the

Contract Endorsement section of this guide.

Updates to Markets, Coverholders and Claims Authorities

1. Updates to Markets, Coverholders or Claims Authorities on the

contract will also trigger the endorsement process:

 Click +/- AMEND MARKETS on the Markets screen – refer to

Figure 26.

 Click +/- AMEND COVERHOLDER(S) on the Coverholders

screen.

 Click +/- AMEND CLAIMS AUTHORITY on the Claims

Authority screen.

2. The Contract Endorsement dialogue box will be displayed – the

example shown below has been triggered by clicking +/- AMEND

MARKETS. Click CONTINUE:

Figure 25: Edit Contract Main Details – update Broker

Figure 26: Section Markets screen (+ /- AMEND MARKETS)

Setting up a Binding Authority Contract in Tide

Making Changes to a Contract (continued)

3. On clicking CONTINUE, you will be able to amend the

respective parties – in the example below, the Markets on the

selected section of the contract can now be updated. In addition,

the status of the contract will automatically be updated to DRAFT

ENDORSEMENT as shown in Figure 27:

 Click +ADD MARKET to add additional markets to the

section.

 To update or remove an existing market, click on the market

line to open the Edit Market screen – ensure that click SAVE

CHANGES when your updates are complete:

 Parties that have been assigned an activity role on a reporting

channel on the contract, will need to be removed from the

reporting channel before they can be removed from the

associated contract. A warning message will be displayed

when attempting to remove a party that is associated to a

reporting channel:

Figure 27: Contract Status – DRAFT ENDORSEMENT

Important Note

Note that parties removed from a contract will cease to have access to the contract and its associated data in Tide with

immediate effect.

Setting up a Binding Authority Contract in Tide

Contract Endorsement

The Contract Endorsement screen is launched when the

endorsement process is triggered – refer to Figure 28. Note that

updates to some areas of a contract, such as Reporting Channels,

will not trigger the endorsement process, but will be recorded to

support the audit process.

1. Is this change the result of a previously incorrect entry of

the Contract, rather than a change to the Contract?: Click

Yes/No as required – note that marker will be placed on the

updated version of the contract – refer to Contract Versions

section of this guide.

2. What is the Effective Date of the Endorsement?: Select the

effective date of the endorsement using the date calendar

provided. Note that this date is simply a marker and will not drive

when the endorsement(s) changes will take effect – updates

made to a contract as part of an endorsement take effect

immediately.

3. Notes: Use the field provided to enter any notes or comments

that may be applicable to the endorsement.

4. Upload Files: Use this area of the screen to attach any related

files – note that files attached here will be available under the

FILES tab on the associated contract.

5. Click SAVE.

The contract will now inherit a status of DRAFT ENDORSEMENT,

as shown below, allowing you to make any further changes to the

contract that are required. When all changes to the contract have

been made, click the DRAFT ENDORSEMENT button to update

the status of the contract back to Signed:

Figure 28: Contract Endorsement

Setting up a Binding Authority Contract in Tide

Contract Endorsement (continued)

6. Each time the status of a contract is updated (or if

endorsements are made to a Signed contract), a new version

of that contract is created.

The Versions screen (accessible by clicking the VERSIONS tab

on the contract screen), displays the list of versions created for

the selected contract – refer to Figure 29.

 A version number is assigned to the first Signed version of

the contract – thereafter, the version number will increase

whenever the status of the contract is updated or the

endorsement process is triggered:

 Note that updates made to a contract that do not trigger the

endorsement process will still be recorded in the Versions

screen, but these will not generate a new version number for

the contract – refer to the example in Figure 29, where a

number of changes made to reporting channels have not

generated a new version number for the contract.

 Each version listed, displays the name of the individual that

has made the changes, the date and time the changes were

made and a summary of the changes made (refer to the

Version Changes column in Figure 29).

Figure 29: Versions screen

Cancel Contract

 Contracts in Tide cannot be deleted, but can be marked with a status of Cancelled. Clicking the Signed status

button on the contract screen will launch the Cancel Contract dialogue box, as shown below:

 Tick the Cancel Contract tick box, enter the revised contract expiry date and click SAVE – the status of the

contract will be updated to CANCELLED, as shown below:

Setting up a Binding Authority Contract in Tide

Creating a Renewal

Tide uses the concept of contract folders to link renewing contract

years of account. For example, a contract folder may contain a

2016 contract and subsequent 2017 and 2018 renewing contract

years of account. A contract folder must be created for the first

contract, after which, the renewing contract can then be created

from within the latest contract in the folder.

1. Open the latest contract in the contract folder, click and

select Create Renewal Contract in Contract Folder, as shown

in Figure 30 (note that this option can only be selected from the

latest Signed contract in the folder).

2. The following prompt will appear on screen – click CONTINUE:

3. The renewal contract will now be presented on screen – refer

to Figure 31. Note the following:

 All details from the previous contract will be copied across

into the renewal contract, with the exception of:

- The Unique Reference (UMR), which will need to be

updated manually through the Edit Contract Details

screen.

- Company References and Section References that have

been entered by different contract participants.

- Supporting files stored under the Files tab.

- Signed Line percentage values against Markets on

sections (note that Written and Estimated Signed Lines

are copied)

 The renewal contract will inherit a status of Draft.

 The Inception Date of the renewal contract will default to the

day after the expiry date of the previous contract.

 The Expiry Date of the renewal contract will default to 365

days from (and including) the Inception Date of the renewal

contract.

 Reporting Channels that include the contract from which the

renewal was created are to be expanded to include the new

renewal contract, including any associated sections.

 Use the drop-down list in the top-right corner of the screen to

toggle between each of the contract years of account in the

contract folder.

Figure 30: Create Renewal Contract in Contract Folder

Figure 31: Renewal Contract

Create Blank Contract in Contract Folder

This option can be selected from within any of the contracts that are in the existing contract folder that have a Draft or

Signed status. Note that selecting this option will launch the Edit Contract Details screen where you will be prompted

to enter the main contract details – refer to the Complete the Main Contract Details section of this guide.

For more information on Delegated Data Manager – Contact: dasats.servicedesk@limoss.london

The following training aids are also available for you to access on-demand:

Tide Knowledge Base

A knowledge base containing a library of help articles:

 Accessible via the Help icon in the main navigation in Tide

 Articles are grouped by category

 Context-driven help is also available by clicking on the various system screens

Useful Contacts

For technical support contact the Service Desk:

 UK: + 44 (0) 800 024 6089

 Belgium: + 32 (0) 800 16246

 USA: +1 8333 457 984

 Service Desk Portal – accessible via the Knowledge Base

For more information on self-service reporting and data extraction from Tide, contact

dasats.servicedesk@limoss.london

LIMOSS Website

 Slide decks running through the background to the Delegated Data Manager initiative

 Quick reference guides, covering steps in the delegated authority process in Tide

 Self-led video tutorials, focussing on each of the system elements

 Frequently asked questions

 Adoption tools