Service
Level
Agreement
Rutgers Environmental Health and
Safety (REHS)
July 1, 2024
RUTGERS ENVIRONMENTAL HEALTH AND SAFETY
SERVICE LEVEL AGREEMENT
TABLE OF CONTENTS
1.0 Service Level Agreement Overview 1
2.0 Description of Services 1
3.0 Service Costs 1
4.0 Service Provider Responsibilities 2
5.0 Problem Management 2
6.0 Key Performance Indicators and Metrics 3
7.0 Periodic Review Process 3
8.0 Out of Scope Services 3
RUTGERS ENVIRONMENTAL HEALTH AND SAFETY
SERVICE LEVEL AGREEMENT
Page 1
1.0 SERVICE LEVEL AGREEMENT OVERVIEW
This Service Level Agreement (SLA) is intended to identify the basic services, and any agreed
upon optional services provided by Rutgers Environmental Health and Safety (REHS).
This SLA covers the period from July 1, 2024 to June 30, 2025 and will be reviewed and revised
at the end of this period.
2.0 DESCRIPTION OF SERVICES
REHS provides comprehensive professional services to the university community to ensure a
safe and healthy environment by protecting people, property, the environment and promoting
compliance.
Service areas include: Occupational Health and Safety; Research Support (radiation, biological,
chemical, and physical); Environmental Stewardship; Hazardous Materials Management; and
Clinical & Health Care Support.
Service/Product Delivered:
• Development, implementation and auditing of programs, policies and procedures
• Consultations, assessments and inspections
• Education, training and outreach programs
• Risk and liability mitigation
• Regulatory compliance assistance and liaison with regulatory agencies
• Hazardous waste services
• Emergency response
• Participation with various internal/external committees
3.0 SERVICE COSTS
Note: “Research Support” RCM Metric uses modified expenses based on Grant and Contract
Accounting’s (GCA) modified total direct cost (MTDC) policy for grants to allocate the cost
pool. Exclusions include: clinical contracts.
In developing the fiscal operating budget (Cost Pool), there are numerous assumptions and
sensitivities that are addressed. These include but are not limited to:
1. Changes in aligned employees collective bargaining agreements.
2. Fluctuation in fringe benefit rates.
3. Rise in contract, equipment and supply costs.
4. State and Federally mandated regulatory requirements
RUTGERS ENVIRONMENTAL HEALTH AND SAFETY
SERVICE LEVEL AGREEMENT
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4.0 SERVICE PROVIDER RESPONSIBILITIES
• Health and Safety Services: Provide comprehensive professional services to the
university community to ensure a safe and healthy environment for all employees,
students and visitors, including response to complaints/concerns, consultation, workplace
assessments/audits and regulatory compliance assistance.
• Research/Laboratory Services: Provide comprehensive professional services that
supports the research community including consultation, review of research activities
(granting/funding/committees), assessments/audits, and regulatory compliance assistance.
• Clinical and Healthcare Services: Provide comprehensive professional services that
supports the university clinical and healthcare operations including consultation, review
of exposure control plans, perform assessments/audits, investigate exposure and
needlestick incidents, participate in accreditation efforts, and provide regulatory
compliance assistance.
• Emergency Response Services: Provide immediate emergency response to the
university community, with respect to emergencies involving chemical, radiological,
biological, and health/safety concerns, to protect lives, property, the environment, and to
minimize potential liabilities and impacts to business continuity.
• Hazardous Waste Management Services: Provide comprehensive professional
services to the university with the collection, transportation, disposal and recordkeeping
services for all hazardous waste (chemical, medical, universal, e-waste) in a regulatory
compliant and socially responsible manner.
• Environmental Services: Provide comprehensive professional services to the university
community to mitigate environmental impacts and liabilities for all university properties,
including consultation, assessments/audits, site remediation, and regulatory compliance
assistance.
• Employee Immunization and Administrative Compliance: Provide compliance
oversight for required immunizations including tracking compliance status, compliance
reporting, processing waiver requests, approving immunization, recording declinations
and/or documentation, notifications to employees, training, and working with key
teams to review, assess and resolve non-compliance concerns. Provide administrative
support and regulatory reporting for various programs areas (i.e. CDLs, RTK,
respiratory protection, lead-based paint, etc.)
• Training: Create, provide, and track environmental, health and safety training courses
for faculty, staff and students. Courses focus on promoting a safe work environment by
ensuring regulatory compliance and providing requisite knowledge to perform work
safely.
5.0 PROBLEM MANAGEMENT
All issues are directed to the appropriate program manager. The program manager will address
the issue(s) by coordinating a response with all applicable parties. Significant or unresolved
issues will be raised to the Executive Director.
RUTGERS ENVIRONMENTAL HEALTH AND SAFETY
SERVICE LEVEL AGREEMENT
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5.1 SUPPORT & PROBLEM ESCALATION CONTACT LIST
Support Help Line
Name Role Phone Email
REHS Central Office Administrative 848-445-2550 rehs@rutgers.edu
Support Contacts
Name Role Phone Email
Alejandro Ruiz
Executive Director 848-445-2550 alex.ruiz@rutgers.edu
Mark McLane Assistant Vice
President
Escalation Contacts
Mark McLane Assistant Vice
President
6.0 KEY PERFORMANCE INDICATORS AND METRICS
• University Incident Rate
• Workers Compensation Experience
• Results of Regulatory Inspections/compliance
• Results of audits
• Efficiency of protocol reviews and approvals
7.0 PERIODIC REVIEW PROCESS
This SLA is a living document and will be reviewed and updated at a minimum of once per
fiscal year. Contents of this document may be amended as required, provided mutual agreement
is obtained and communicated to all affected parties.
8.0 OUT OF SCOPE SERVICES
• Asbestos abatement, sampling for projects, renovations
• Asbestos abatement for auxiliary operations
• Environmental contamination/issues for construction projects or property
acquisition/transfer
• On-going environmental registrations, permits and sampling for deed restricted properties
or site contamination
• Regulatory penalties/fines for violations issued from compliance inspections
• Laboratory moves/relocations of hazardous materials and equipment (internal and
external)
RUTGERS ENVIRONMENTAL HEALTH AND SAFETY
SERVICE LEVEL AGREEMENT
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• Requirements for departmental/individual permits (i.e. licensing requirements for daycare
centers, CAPS accreditations, etc.)
• Services provide to University Hospital (separate agreement)
• Biological safety cabinet certification for RBHS units. Repair of cabinets all units
• Radiation safety services (staffing, overhead) provided to RWJMS, CABM and CINJ
• Survey costs (except environmental surveys), registration fees, and renewal fees for
machine sources of ionizing radiation for clinical operations
• Hazardous materials clean up/disposal as the result of poor management practices
• Non-regulatory, non risk-based requested sampling
Billable rates will be based on labor hourly rates plus material. The labor rate will be established
each year. The service unit will provide an estimate of costs to the requesting unit and the
requesting unit will issue an internal purchase order or transfer funds based on the estimate prior
to the service unit commencing the work. A final invoice will be issued at the end of the work.
SUPPORTING TODAY, ENVISIONING TOMORROW.
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