SHATEC INSTITUTES NEWS
•ArticulationAgreement
withHotelandTourism
ManagementInstitute
Switzerland
•Celebrationsat
Recipes!
•30YearsofExcellence
inHospitalityEducation
11
11
12
• SPOTLIGHT
• ContinuingEducation
&TrainingProgramme
Calendar2013
12
13-15
SHA NEWS
•ThumbsUpforRecognisingEmployee
ExcellenceandProductivity
1-2
•YourSay:RaisingtheImageoftheHotel
Industry
3
• SHAWelcomesNewOrdinaryMembers
4-5
• SHAWelcomesNewAssociateMembers
• SHAWelcomesNewGeneralManagers
5
6-7
• AllSmilesattheSHA–NATASNetworkingSession
• IndustryUpdateandNetworkingSessionfor
GeneralManagers
8
8
• SHAAnnualGeneralMeeting
9
• GreatSingaporeSale2013
• UnityinDiversity:DoingYourParttoStampout
Corruption
• UnderstandingBudget2013–BriengforSHA
HotelMembers
• SHAHumanResourceWorkshop@CaliberLink
9
10
10
10
HOTEL CIRCUIT
•HotelsExcelintheAONHewitt
BestEmployersinSingapore
Awards2013
•MeritusHotels&ResortsSignsMoU
withFuntasyIslandDevelopment
16
16
•HolidayInnSingaporeAtrium
CommendedintheNTUCMayDay
Awards2013
•CarouselcrownedBestBuffet
RestaurantinAsiaOnePeople’s
ChoiceAwardsforthefourthtime
17
17
•HotelRe!’sRe!HealthyProgramme
forStaffandtheUsageofAlkaline
Water
•FarEastHospitalityunveils
refreshedVillageHotels&
Residences
18
18
Email : [email protected] Website : www.sha.org.sg17 Cantonment Road, Singapore 089740
SHA UpdAte
Chief Editor : Ms Margaret Heng
Writers : Ms Li Shaoting, Ms Shrestha Sook Yean
Published by : Singapore Hotel Association
Designed and printed by : Colorcom Graphics Pte Ltd
SHA Update is the official publication of the Singapore Hotel Association and copies of
SHA Update are not for sale. No part of this publication may be reproduced in any form
or by any means without the written permission of the publisher. The views and opinions
expressed are those of the authors and do not necessarily reflect those of the publisher.
EDITORIAL TEAM
MICA (P) 023/02/2013
Jan 2013 – Jun 2013
Held on 31 May 2013 at the Holiday Inn
Singapore Atrium, the 31
st
FDAWU/NTUC/
SHA Productivity Seminar cum Awards
PresentationCeremonysawtherecognition
of a record number of 56 deserving
employees who were nominated by their
respectiveorganizationsforthe“Employee
oftheYear”award.
Thewinnerswerepresentedwithacerticate
of commendation and a trophy by Guest-
of-Honour, Mrs Josephine Teo, Minister of
StateforFinanceandTransport.
Inaddition,theawardceremonyrecognized
hotels for their productivity efforts in the
4thProductivityIdea Award.This year,the
champion team title went to Shangri-La’s
Rasa Sentosa Resort for their simple yet
effectiveideaofreplacingice-cubemachines
withmoreenergy-efcientindustrialchilled
water dispensers and thereby making the
operational task of serving iced water for
meetingsandbanquetseasierandfaster.
Three teams, namely Equarius Hotel and
Beach Villas at Resorts World Sentosa,
Holiday Inn Singapore Atrium and Hotel
Michael at Resorts World Sentosa were
shortlisted by the organizingcommittee to
receiveSpecialMentionfortheirefforts.
Thesecondsegmentoftheprogrammesaw
thesharingofproductivityinitiativesbyMr
JosephChu,DirectorofHumanResources
of Holiday Inn Singapore Atrium, which
wontheAonHewittBestEmployersAward
2013.
More than 200 representatives from the
unionandthehospitalityindustryattended
theevent.
Thumbs Up for Recognising
Employee Excellence and Productivity
TOURIST TRACKS
• Singapore
emergesas
theonly
AsianTop10
Convention
Citythisyear
•

2012in
Numbers
•

Calenderof
Conventions
&Exhibitions
19
19
19
Thumbs Up for Recognising Employee
Excellence and Productivity
Organisation Name
Albert Court Village Hotel Johan Bin Wardi
Amara Sanctuary Resort
Sentosa
Liu Say Kow
Amara Singapore Xie Juan Michelle
Bayview Hotel Singapore Zhao Qing Lian
Carlton Hotel Singapore Raymand Hew Kok Foo
Changi Village Hotel Muhammad Fahmi Bin
Samsudin
Concorde Hotel Singapore Tan Yong Chwee David
Copthorne King's Hotel
Singapore
Pari S/O Nadaisan
Crowne Plaza Changi Airport Marlon Loyloy Guipetacio
The Elizabeth Hotel Parra Laarni Magpile
Fairmont Singapore Tham Kwok Cheong, Eric
The Fullerton Bay Hotel Ida Suhana Binte Abdul
Kadir
The Fullerton Hotel
Singapore
Chen Mengsi
Furama City Centre
Singapore
Mohammad Yasser
Bajarai Bin Feshal
Furama RiverFront,
Singapore
Mariam Bte Abdullah
Goodwood Park Hotel Ramesh A/L Thurugaiah
Grand Copthorne Waterfront
Hotel
Muhammad Khairul
Anuar Bin Basri
Grand Hyatt Singapore Salfarudin Bin Sarip
Grand Mercure Roxy
Singapore
Veronica May Alcantara
Mayo
Grand Park Orchard Rashidi Bin Jamia'an
Holiday Inn Singapore Atrium Lim Michael Olegario
Holiday Inn Singapore
Orchard City Centre
Wong Lye Choon,
Edward
ibis Singapore on Bencoolen Alison Choy Ai Jia
Landmark Village Hotel Hew Choy Ping
Link Hotels International
Pte Ltd
Yew Leong Chee
M Hotel Singapore Liew Kuan Choo Yvonne
Mandarin Orchard Singapore Soh Lay Beng Shirley
Organisation Name
Mandarin Oriental, Singapore Daniel Lee Kuok Joi
Marina Mandarin Singapore Ong Neal Martin Yu
Hotel Miramar (S) Ltd Jaspreet Kaur
Nestle Singapore Pte Ltd Angelina Cabe Gacasan
Novotel Singapore Clarke
Quay
Yen Chia Ying
Oasia Hotel Singapore Anatan A/L Kumarasamy
Orchard Hotel Singapore Ratnam Veloo A/L
Thinagaran
Orchard Parade Hotel Chona Balano Rodrigues
Pan Pacific Orchard Lau Sim Koon
Pan Pacific Singapore Lee Kian Hua
Park Hotel Clarke Quay Pathip Laxman S/O
Sugumaran
Peninsula.Excelsior Hotel Santhi A/P Samy
Quality Hotel Marlow Lo Kim Peng
The Quincy Hotel Hennessy Villanueva
Arias
Raffles Hotel Singapore Yusri Bin Senin
Regent Singapore Mohamed Aliff Bin
Zainudin
Rendezvous Grand Hotel
Singapore
Jennifer Tao Xiaohui
The Ritz-Carlton, Millenia
Singapore
Mah Woon Kheng, Alice
Riverview Hotel Liao Yingshan Tracy
Hotel Royal Limited Lee Lily
Hotel Royal @ Queens
(Singapore) Pte Ltd
Samsorbahari Bin
Abdullah
Royal Plaza on Scotts Colin Lam Quek Lim
Shangri-La Hotel, Singapore Hung Jamie Romilda Lim
Shangri-La's Rasa Sentosa
Resort & Spa
Nur Sakinah Binte Mohd
Yusof
Sheraton Towers Singapore
Hotel
Zunaidah Binte Masngud
Swissôtel Merchant Court
Singapore
Ong Chee Yong
Swissôtel The Stamford Abdul Hamid Bin
Mohamed
Traders Hotel, Singapore Liu Xin
York Hotel Chang Kim Wah
Ourheartiestcongratulationstothe
followingwinnersofthe“Employeeofthe
Year”Award2013!
SHA NEWS
2
Your Say : Raising the Image of the Hotel Industry
Thehotelindustryoffersanexcitingcareertothosewhoarepassionateabouttheserviceindustry.Thisissue,
SHAUpdatendsoutfromsomeofourhoteliersonhowwecouldraisetheimageofthehotelindustrytoattract
localtalents.
The Luxury of being Yourself
1. Promotetourismasakeyeconomicdriveranddevelopsocial
outreach programmes to educate Singaporeans on how
each individual CAN make a difference to the experience
of our tourists/hotel guests. In fact, every Singaporean has
a ‘responsibility’ and the potential to be a great tourism
ambassador!
2. Beyond offering a profession with global perspective and
great opportunities to learn and grow in different countries,
the hospitality industry provides daily opportunities to serve
anddelight;whichveryoftenmakesameaningfuldifferencein
thelivesofguestsandpeoplethatweinteractwith.
3. Every team member in the hotel is equally important in
assumingaprofessionalimage,toactasanambassadorfor
thehotelininteractingwithdifferentnationalitiesandcultures
fromallovertheworld.
4. Hospitalityistheplaceinwhichyoucantaponyourcreativity
inmeetingthediversiedneedsofourguests.
Creating a Positive Work Environment
Morethanjustajob,acareerinthehospitality
industryisformanyacallingasitrequiresmore
thanjustdeliveringefcientserviceoperationally.
Itisaboutcommunicatingtheessenceandsoul
ofthebrandthatyouarepartof.
AtCapribyFraser,ChangiCity/Singapore,
serviceexcellenceisavitalcomponentofour
guests’experienceandforthatwearenotshort
onprofessionaldevelopmentandtrainingto
equipourteamwiththeskillsetsneededto
deliverexcellentservice.
Itisalsoimportanttocreateapositivework
environmentwithopencommunicationchannels
wherefeedbackisvaluedsothatwecan
constantlyimproveasateam.
Understanding what Motivates our Local Talent
Withtheheightenedcompetitionfortalent,itisbecomingmoreimportant
forhotelstoshapetheiremployerbrandingandunderstandthe
motivationsofthejobseekerssoastoattractthemtojointheindustry.
Intoday’scontext,jobseekersarenolongerseekingforajobbutare
lookingforopportunitytogrowwithinanorganization.Henceforthitis
imperativethathotelsensurethatgrowthopportunitiesareavailable
acrossalljobslevels.AttheWSingapore–SentosaCove,wehave
implementedaprogramcalled“StarwoodCAREERs”.Itisaguideandtool
toeffectivelydevelopourtalents.Theyaredevelopedthroughselective
trainings,coachingsessions,carefulobservationandfeedback.This
programprovidesawin-winsituationforbothparties.Itenablesaready
pooloftalentpipelineandmotivatesthemfurthertoembarkonfutureroles
uponcompletionoftheStarwoodCAREERsprograms.
Hotelsshouldexplorewaystoquestionthestatusquoofhowcertain
hotelprocessesaretraditionallybeingdone.
Tomakeitexciting,hotelsshouldreview
theexistingprocessesandconsiderin
empoweringtheyoungeremployees.
Tofurtherattracttheyounglocaljobseekers,
Mr Heinrich Grade
General Manager
Conrad Centennial Singapore
Mr Raymond Howe
General Manager
Capri by Fraser,
Changi City/Singapore
Mr Stephane Fabregoul
General Manager
W Singapore Sentosa Cove
5. The hospitality industry has
progressed and transformed
into an environment which
provides abundant learning
opportunities across various
functions and departments.
Thereiscertainlyavisibleand
viablegrowthpathforaspiring
talents.
6. For those who are passionate
andperformwell,opportunities
for career advancement are
alwaysavailable.
It has been and continues to be,
our responsibility to ll the earth
with the light and warmth of
hospitality!
Recognition
forexemplary
performance
helpstokeep
teammembers
motivated.
Sincerecareand
concernamong
teammembers
arealsokey
areasastheywill
ultimatelyreect
inthewayservice
isdeliveredtothe
guests.
hotelsneedtocreateandofferaFUN
workplacetoengagethetalents.Whilewe
worktirelesslytomeetthedemandsofour
guests,wemustbeabletoofferanexciting
environmentforourtalentstobreakthe
standardjobroutineandtaketheirmindsoff
work.Itisimportantthatourtalentsarere-
energizedandhaveawell-restedmind.Iam
condentthatthishelpsintheirengagement
withguests.Asthesayinggoes,allworkand
noplaymakesJackadullboy!
SHA NEWS
3
SHA Welcomes New Ordinary Members
Days Hotel
Singapore at
Zhongshan Park
Naumi Liora
Naumi Liora is a radiant landmark in the
heart of the colourful Chinatown, within
minutesfromtheCentralBusinessDistrict,
a plethora of specialty shops, watering
holesandaward-winningrestaurants.
Housed in an artfully restored heritage
townhouse, each of the 79 rooms have
been sized uniquely, retaining elements
of heritage that harmonise with modern
comforts.
Immerse yourself in a warm sanctuary of
style at Naumi Liora, another outstanding
establishmentbyNaumiHotels,andexpect
to receive the highest standard of Naumi
hospitality- passionate, enthusiastic and
intuitive.
Naumi Liora
Days Hotel Singapore at Zhongshan Park
The Days Hotel Singapore at Zhongshan Park
comprises an all-day dining restaurant offering
MediterraneanandSouthEastAsianfare,agymand
405guestroomsstylishlydesignedinvibranthues
of orange or blue. Each Days room is equipped
witha32-inchflatscreenTVwithcablechannels,
complimentaryin-roomWIFI,andanin-roomsafe.
Situated within the central district of Novena, the
hotelisamerefiveminutes’complimentaryshuttle
service to Velocity, United Square shopping malls
andofficetowers,aswelltheNovenaMedicalHub
and Mount Elizabeth Hospital. The Days Hotel is
also located on the Balestier Heritage Trail which
includes the Sun Yat Sen Nanyang Memorial Hall
Museum,awalkthatpeeksintoSingapore’spastas
wellaslocalfoodculture.
Providing quality comfort and convenience at the
best value, Days Hotel Singapore at Zhongshan
Park is the choice accommodation for budget-
conscioustravellers.
Dorsett Singapore
Owned and managed by Dorsett Hospitality International,
the 10-storey midscale Dorsett Singapore boasts of modern
architectureanddesigncladdedwithafullglassbuildingfaçade
topresentarefreshinglandmarkthatseekstoharmonisewith
theheritagebackdropinthevicinity.
Boasting of an exclusive location as one of the few hotel
propertiesinSingaporetobeseatedaboveOutramParkMRT
interchangestation,thehotelprovideseasyaccesstothecity’s
commercial and tourist highlights such as the Singapore’s
entertainment and shopping belt Orchard Road, Marina Bay
Sands,HarbourFront,ResortsWorldSentosa,UniversalStudios
Singapore,andSingapore’sCentralBusinessDistrict.
All285guestroomsandloftroomsofferstylishandcomfortable
accommodation of uncompromising contemporary living of
unpretentious luxury – each equipped with free wired and
wireless high speed internet access, 40” LED TV with cable
TVandinternationalchannels,posturepedicmattress,cordless
phone and IP phone with IDD access, iPhone/iPad docking
app-enhanced dual alarm stereo clock radio, complimentary
teaandcoffeemakingfacilities,andahostofotherfacilities,
well suited for both leisure and business travellers to enjoy,
relaxandrefresh.
Dorsett
Singapore
SHA NEWS
4
Select Group Ltd
ListedontheSGX-Catalist,Select®hasbeenthe
leading food service provider to people from all
walksoflifeinSingaporeforovertwodecades.
TheGroup,ledbyManagingDirectorMrVincentTan
andhisteamofprofessionals,managesthousands
ofdedicatedstafftrainedinallaspectsofthefood
serviceindustry.
WithitsextensiveexperienceintheF&Bindustry,
the Group has established a substantial brand
presenceinChineseFineDining,eventscatering,
institutional catering, Thai casual dining, themed
food courts, quick service restaurant as well as
HongKongdessertchain.
To stay competitive in the market and to meet
the demands of its customers, Select Group is
venturing into unique concepts that will bring
togetherculture,traditionsandfood.
The SAF Warrant Officers and Specialists Clubs (THE
CHEVRONS)
Convenientlylocatedat48BoonLayWay,tuckedawayfromthe
hustleandbustleofthecity,THECHEVRONSisoneofthemost
idealvenuesinthewesternpartofSingaporeforanyoccasion.
UniquelynamedafterthedistinguishedV-shapedstripesdonned
byourdedicated servicemenof theSingaporeArmedForces,
THE CHEVRONS providesa vibrant and relaxing environment
with an extensive range of leisure and recreational facilities
(such as chalets, swimming pool, gym, spa, bowling alley,
karaokelounge,members’lounge,caféandrestaurant)forits
membersandguests.
The four-storey clubhouse features an impressive range of
versatilefunction roomsequipped with state-of-the-art audio,
visual support, wireless internet connection, and intelligent
lightings.Togetherwithawideselectionoffoodandbeverage
menus,andprovisionofexclusiveeventsetups,THECHEVRONS
istheidealvenueforcompanyorsocialfunctions.
Park Avenue Changi
SituatedattheheartofChangiBusinessParkatUEBizhub
EAST, Park Avenue Changi introduced contemporary
comfortablelivingspacesandefcientworkenvironments
to meet the demanding business travellers’ needs in the
area.
Aprestige residenceto call home, Park AvenueChangi
features171chicbusinesshotelroomsand80luxuriant
serviced suites. Guests who are accommodated in the
serviced suites will find themselves back at home with
spacious living room and fully equipped kitchenette to
createcosylivingexperienceeachtimeourguestsstay
withus.
With a roof-top relaxation pool and a state-of-the-art
gymnasium, Park AvenueChangi offer guests a chance
torelaxinatranquilenvironmentandenjoythefrequent
landingsightoftheaeroplanestowardsChangiAirport.
Park Avenue Changi
SHA Welcomes New Ordinary Members
SHA Welcomes New Associate Members
Ramada Singapore at Zhongshan Park
RamadaSingaporeat ZhongshanParkistheonlyfour-star
internationalhotelinNovenaoffering384well-appointedguest
roomsinacontemporarydesign,cateringtobothbusiness
andleisuretravellers.Eachroomfeaturesamenitiessuchas
aat screenTVwith cablechannel access,complimentary
in-roomWIFIaccess,andanin-roomsafe.
With 540 square metres of meeting and banquet space,
Ramada Singapore offers a perfect setting for corporate
meetings,weddingbanquetsandprivateparties.Thehotel’s
two function rooms are equipped with the exibility to
accommodateeventsrequiringvariousset-ups.
Alongside facilities such as a swimming pool, gymnasium
andbusinesscentre,anall-daydiningrestaurant,Flavoursat
ZhongshanPark,servesupadelectableselectionofStraits
Chineseandwesterncuisines.
Inaddition,thehoteladjoinsatwo-levelretailmallconsisting
ofeateries,shopsandasupermarket.
Ramada Singapore
at Zhongshan Park
SHA NEWS
5
SHA Welcomes New General Managers
Hotel Grand Pacic is pleased to
announce the appointment of Mr
Gerald A. Hendrick as General
Manager.
Mr Gerald A. Hendrick brings
with him over 19 years of
experiencefromvarioushospitality
managementorganizationsinmany
managementroleswithinAsiaand
Middle East including openings
andre-brandingofhotels.
Prior to joining the Hotel Grand
Pacic, Mr Gerald A. Hendrick
was with Rafes Hotel and other
luxurious5starhotelsnamelyHiltonInternational,Shangri-la
hotelsandresorts,StRegis,MandarinOrientalHotelGroup,
PanPacicandMadinetJumeirahinDubai.
MrHendrick hasorganizedandmanagedmanyhighprole
eventsandhandledavastportfolioofcorporatemeetingsand
events.Duringhissparetime,MrHendrickenjoysspending
timewithfamily,watchingtheatricalmusicalsandhasaliking
foreldsports.
Mr Gerald Hendrick
General Manager
Hotel Grand Pacific
Aveteranwithover30yearsofexperience
inthetourismandhospitalityindustry,Mr
PhilipWong, is undoubtedlyaprominent
gure with established wealth of
experienceintheeld.
Mr Philip Wong joins the Hong Kong
StockExchangeListedDorsettHospitality
International and assumes the role of
General Manager of Dorsett Singapore
– the rst property under the group to
enter the Singapore market, overseeing
the construction and development to
the managing of this new iconic 285-
room midscale hotel in the precinct of
Chinatownwhichopeneddoorson28Marchthisyear.
Prior to this appointment, Mr Wong was the General Manager of a
platinum 5 Star Sovereign Hotel, Zhanjiang in Guangdong, PRC.
His notable portfolio also includes senior management positions in
reputablehotelsinSingaporeandAsiaincludingtheStarwoodHotels
andResorts,theRitzCarltonHotelCompany,ShangriLaInternational
Groupand Cairnhill Hotels & Resorts, among others. Adding to his
multi-facetexperience,hehasalsoworkedforrenownedorganisations
suchasSingaporeAirlinesandDFSGalleriaSingapore.
Mr Philip Wong
General Manager
Dorsett Singapore
GrandParkCityHallisdelightedto
announce the appointment of Mr
KennethLowSiewWohasGeneral
Manager with effect from 19 June
2013.
A strong veteran in the hospitality
industry with more than 20 years
of hotel management experience,
Mr Kenneth Low has held key
managerialappointmentsinvarious
internationalhotelgroups.
Mr Low comes from Far East
Organisation, where the 46-year
oldcompanyDirectorincorporated
Kitchen Language in 2008, growingthe portfolio and revenue
streamsfroma single restaurantto 24 outlets with an annual
turnover exceeding S$26 million. Prior to operating Kitchen
Language,MrLowhasbeentakingcareofhoteloperationsin
variouspropertiesintheOrganisation’sportfolio.
Mr Kenneth Low
General Manager
Grand Park City Hall
Mr Ernie Ong
General Manager
Gallery Hotel
Veteran Hotelier, Mr Ernie
Ong’s extensive knowledge and
experience of managing hotel
properties locally and regionally
throughhis formative years inthe
hotelindustryhasputhimingood
stead to helm his new role of the
General Manager at the Gallery
Hotel.
Mr Ong has plans to increase
brand visibility and awareness of
the Gallery Hotel to the general
publicandtowinmoreaccolades
for the property. In addition, Mr
OngcurrentlyholdsthepositionofSecondVice-Presidentof
theFoodandBeverageManagers’Association,Singapore.
Withmorethan20yearsofexperiencein
thehospitalityindustry,Ms.JudyWong’s
new appointment to head Ascott Rafes
Place brings the promise of refreshing
changestothegroup’sagshipproperty.
A Certied Hotel Administrator (CHA) by
American Hotel & Lodging Association,
Judy possesses extensive knowledge in
operations and Sales & Marketing. She is
the Area Manager overseeing 3 Serviced
Residences and 2 Corporate Leasing
propertiesinSingapore.
Ms Wong has contributed greatly to the
group’s expansion plan by playing an
activeroleintheopeningofvariousproperties.
Ms Judy Wong
Residence Manager
Ascott Raffles Place Singapore
MrSimonSohhasbeenappointedHotel
Manager of Berjaya Singapore Hotel.
A Singaporean national, Mr Soh has a
MasterofBusinessAdministration(MBA)
degree from the University of Leicester,
United Kingdom. He has a versatile
background of working experience in
the hotel industry, including working as
GeneralManageroftheVanChaiResort,
Vietnam and Angkorland Hotel, Siem
Reap,Cambodia.
Before that he held various human
resources and training roles with Hard
Rock Hotel Bali, Indonesia, Banyan Tree
Resort,SeychellesandLeMeridianHotel,Singapore.Priortojoining
Berjaya Singapore Hotel, Mr Simon Soh was General Manager of
CentaraHotelManila.
Mr Simon Soh
Hotel Manager
Berjaya Singapore Hotel
SHA NEWS
6
SHA Welcomes New General Managers
Mövenpick Heritage Hotel Sentosa
announced the appointment of Mr
Roland G. Svensson as its General
Manager with effect from 1 January
2013.
MrSvensson, a Swedish national,has
beenwithMövenpickHotels&Resorts
for two and a half years working in a
varietyofpositionsacrosspropertiesin
Thailand.HavingheldpositionsinAsia
with several leading hotel companies
for most of his career, Mr Svensson
has built up a strong understanding
and insight into the tourism industry
regionally. In his most recent position
as the General Manager of Mövenpick Resort & Spa Mae Nam
Beach in Koh Samui, and Mövenpick Suriwongse Hotel Chiang
Mai,Thailand,MrSvenssonhadbeeninstrumentalinplanningfor
theopeningandrebrandingoftheseproperties.
Withmorethan25yearsofexperienceinthehospitalityindustry
within Asia Pacic, Mr Svensson brings with him very extensive
experience in hotel management and a wealth of knowledge in
hospitalityconsulting.
Mr Roland Svensson
General Manager
Mövenpick Heritage Hotel
Sentosa
The Park Avenue Group, hospitality
arm of main board listed company
United Engineers Limited, is pleased
to announce the appointment of Mr
RyanSunasGeneralManagerforthe
Group.
MrSun hasplayedinstrumentalroles
inthepre-openingoftheParkAvenue
Rochester hotel in 2011 as well as
Park Avenue Changi in 2012. His
primaryfocusistoestablishadequate
business process and enhance
customerserviceexcellencestandard
for the rapid expansion of hospitality
business. He also spearheads the
businessdevelopmentfortheregionalexpansion.
Priortohiscurrentrole,MrSunheldkeypositionasbusinesshead
of UEL’s environmentalinvestment business in China. Under his
leadership, the footprint of UEL’s presence has expanded to 13
citiesacrossChina.
Inhissparetime,heenjoysagoodgameofgolf,swimmingand
spendingqualitytimewithhisfamily.
Mr Ryan Sun
General Manager
Park Avenue Group
InterContinental Hotel Group appoints Sam Davies as Area General Manager - Singapore
InterContinentalHotelGroup(IHG)hasappointedMrSamDaviesastheAreaGeneralManagerforSingapore,incorporating
InterContinentalSingapore,CrownePlazaChangiAirport,HolidayInnSingaporeOrchardCityCentreandHolidayInnSingapore
Atrium.MrDaviestookupthisroleinJanuary2013.
Priortothisrole,MrDavieswastheGeneralManageratHolidayInnSingaporeAtriumfor4yearsandhasbeenwithIHGforsome
18years.
Mr Tony Cousens was appointed
General Manager of both the
RamadaandDaysHotelsSingapore
at Zhongshan Park in December
2011. In his role, he is responsible
fortheoverallstrategy,development
andmanagementofbothhotels,the
rst propertiesin the country to be
managed by the Wyndham Hotel
Group, the world’s largest hotel
company with over 16 brands and
7150hotels.
With more than three decades of
hospitality experience, Mr Cousens
played a vital role in spearheading
thepre-openingteamforbothhotels,whichhavecloseto800
rooms.AnindustryveteranwithawealthofexperienceinAsia,
he has worked with some of the world’s leading hotel groups
including, Le Meridien Hotels & Resorts, Four Seasons Hotels
& Resorts, The Jumeirah Group and General Manager of the
MarinaMandarinrenovation2005–2008.
ABritish-Canadiannational,hehasworkedandlivedinAsiafor
thepasttwodecadesandcurrentlyresidesinSingaporewithhis
wifeandson.
Mr Tony Cousens
General Manager
Ramada and Days Hotels
Singapore at Zhongshan Park
Mr Frank Beck
Managing Director
The St. Regis Singapore
Mr Frank Beck joins The St. Regis
asitsManaging DirectorinJanuary
2013.
Armed with over two decades of
hospitality experience, Mr Frank
Beck embarked on his illustrious
career with Starwood Hotels &
Resorts in the year 1990 at various
properties around the world, rising
through the ranks with signicant
contributions from Banquet
operations to Executive Assistant
ManagertoGeneralManager.
Wide versed with all aspects of
hospitality management, Mr Beck has been General Manager
inavarietyofpropertiesformostofhiscareer,overseeingand
managingtheopening of someof Starwood’s most prominent
andprotablepropertiesacrossSoutheastAsia,including The
WestinChosun,Seoul,SheratonSenggigiBeachResort,Lombok
andmorerecently,therebrandingofSheratonLagunaNusaDue,
BalitoTheLagunaResort&SpaNusaDua,Baliandtheopening
ofTheSt.RegisBaliResort.
SHA Welcomes New General Managers
SHA NEWS
7
On15January2013,theSHA,togetherwiththeNationalAssociationofTravel
Agents Singapore (NATAS), organised a joint networking event for members.
Closeto100representativesfrombothassociationsattendedtheeventwhich
washostedbytheResortsWorldSentosaSingapore.
The rst presenter, Ms Rachel Loh, Assistant Director, Business Tourism
Development and Integrated Resorts, STB, spoke on the MICE Outlook for
theindustry.Thiswas followedbya presentationfromMrNoel Hawkes, Vice
President,ChannelDevelopmentandAttractionSales,RWS,ontheupcoming
attractionsintheresort.
AttendeeswerealsogivenanintroductionofitslatestattractionatResortsWorld
Sentosa,theMarineLifePark,byMrBiswajitGuha,Director,MLPEducationand
Conservation.
TheeventendedwithavisittotheMarineLifePark@ResortsWorldSentosa,to
thedelightoftheattendees!
Industry Update and Networking
Session for General Managers
The 1st Industry Update and Networking Session for General
Managersfortheyear2013tookplaceon27February2013at
PanPacicSingapore.
The session began with an interaction and industry update
sessionbyMsMargaretHeng,ExecutiveDirectorofSHA.
Directors of Human Resource from member hotels were also
invitedtojoininthesecondhalfofthesessionwhichcomprised
a presentation on the Personal Data Protection Act by the
PersonalDataProtectionCommissionfollowedbyupdatesfrom
theMinistryofManpower.
All Smiles at the SHA – NATAS Networking Session
SHA NEWS
8
SHA Annual General Meeting
Great Singapore Sale 2013
Thisyearmarkedthe20thanniversaryoftheGreatSingaporeSalefrom31May2013to28July2013.
In addition to island-wide promotions and shopping deals, the following SHA hotel members offered special hotel deals and
promotionsbyparticipatinginthisannualsaleevent:
1. Amara Singapore
2. Bay Hotel Singapore
3. Capella Singapore
4. Capri by Fraser, Changi City
Singapore
5. Concorde Hotel Singapore
6. Copthorne King’s Hotel Singapore
7. Days Hotel Singapore at
ZhongShan Park
8. Fragrance Hotel – Ruby
9. Fragrance Hotel – Sapphire
10. Furama City Centre
11. Furama Riverfront
12. Gallery Hotel
13. Goodwood Park Hotel
14 Grand Copthorne Waterfront Hotel
Singapore
15. Grand Park City Hall
16. Grand Park Orchard
17. Hotel Grand Pacific
18. Hotel Fort Canning Singapore
19. Hotel Royal
20. Innotel Hotel
21. M Hotel Singapore
22. Mandarin Orchard Singapore
23. Nostalgia Hotel
24. Novotel Singapore Clarke Quay
25. Orchard Hotel Singapore
26. Parc Sovereign Hotel
27. Park Hotel Clarke Quay
28. Peninsula.Excelsior Hotel
29. Raffles Hotel
30. Ramada Singapore at Zhongshan
Park
31. Regent Singapore, A Four
Seasons Hotel
32. Rendezvous Grand Hotel
Singapore
33. Resorts World Sentosa – Equarius
Hotel
34. Riverview Hotel Singapore
35. Royal Plaza on Scotts
36. Studio M Hotel Singapore
37. The Sentosa Resort & Spa
38. Traders Hotel Singapore
39. Wangz Hotel
40. York Hotel Singapore
( List accurate as at 30 June 2013)
FollowingtheAnnualGeneral
Meeting,MrDamienLittle,Director
ofHorwathHTLsharedwith
membersthe“KeyFindingsofthe
HotelIndustryStudyforFinancial
Year2012”aswellastheforecast
for2013forhotelsinSingaporeand
othermajorcitiesinAsiaPacic.
SHAwouldliketothankallmembers
whoattendedtheAGM.
President
Mdm Kay Kuok, Shangri-La
Hotel
1
st
Vice-President Mr Albert Teo, Amara Singapore
2
nd
Vice-President
Mr Allen Law, Grand Park City
Hall
Honorary Treasurer Mr Loh Lik Peng, Hotel 1929
Asst. Honorary Treasurer
Mr Arthur Kiong, The Elizabeth
Hotel
Honorary Secretary
Ms Kwee Wei-Lin, Capella
Singapore
Asst. Honorary Secretary
Mr Andrew Yap, Peninsula.
Excelsior Hotel
The 2013 SHA Annual General Meeting (AGM) took place on 21 June 2013 at Parkroyal on
Pickering.ThismeetingalsomarkedtheelectionandannouncementoftheSHABoardforthe
newtermof2013-2015.
Inthisregard,SHAispleasedtosharethatMdmKayKuokhasbeenre-electedasPresidentof
SHAandtheSHAExecutiveCommitteefor2013-2015isasfollows:
SHA NEWS
9
SHA Human Resource Workshop @ CaliberLink
Understanding Budget 2013 – Brieng for SHA Hotel Members
Unity in Diversity: Doing Your Part to Stamp out Corruption
TherstSHAHumanResourceWorkshopfor2013washeldon26April2013atCaliberLink.
Thefollowingpaperswerepresentedattheworkshop:
Learning for Results
By Ms Lalithaa Maniam,
Senior Manager (Generic
Skills Development
Division), WDA
Proposed changes to
Employment Act
By Ms Kala Anandarajah,
Partner, Rajah & Tann
Introduction to
CaliberLink
By Ms Eileen Teng, Principal
Manager, CaliberLink
TheCorruptPracticesInvestigationBureau
(CPIB),with the supportof the Singapore
Hotel Association (SHA) organised an
exhibitioncum roadshowonSaturday, 15
June2013,from9.30amto6.00pm.
Theeventsawanarrayofactivitiessuited
forallages,fromthecollaborativeactivity
-Circle Painting,toeducationalgamessuch
asWheel of KnowledgeandChallenge Your
Mind.Throughthegames,membersofthe
public interacted with ofcers from CPIB
andfoundouthowtheycanplaytheirpart
in stamping out corruption. Other fringe
activitiesheldincluded
In addition, 84 entries of the inaugural
“Do Your Part to Stamp Out Corruption”
Poster-SloganCompetitionwerefeatured
attheExhibition.Theentriesshowcased
creative poster-slogan designed to
spreadthemessageonanti-corruption.
Close to 2000 visitors attended the
eventwhichwasheldatthePlazaofthe
NationalLibrary.
Here are some snapshots captured at
theevent!
As a follow up to the Budget 2013
announcements in February 2013, the
SHA arranged with the Inland Revenue
Authority of Singapore (IRAS) for a
dedicated brieng session for members
on16April2013atthePeninsula.Excelsior
Hotel.
The following two papers were
presented:
1. “Wage Credit Scheme (WCS)” by Ms
CelineHong,SeniorTaxOfcer,Inland
Overview of the
Executive Development
Programme
By Ms Ong Shu Pei,
Senior Employability
Coach, Employment and
Employability Institute (e2i)
CET Programmes
By Ms Juliana Soh,
Senior Vice President,
Development &
Infrastructure, Shatec
Institutes
Revenue Authority of Singapore
(IRAS)
2. “Productivity and Innovation Credit
Scheme (PIC)” and “Corporate
Income Tax (CIT) Rebate” by Ms
ChanMayLing,TaxSpecialist,IRAS
and Ms Joan Fuan, Tax Specialist,
IRAS
Attendeesfoundthebriengtobevery
useful.Thesessionwaswellattended
by80participantsfrom52hotels.
SHA NEWS
10
Articulation Agreement with Hotel and Tourism
Management Institute Switzerland
On 1 February, Shatec
Institutes and Hotel and
Tourism Management Institute
Switzerland (HTMi) inked an
articulationagreementthatwill
enableShatecInstitutes’hotel
management graduates and
pastry and baking graduates
tohavecoursecreditstransfer
intoHTMi’sprogrammes.
This articulation partner is the
latest addition to SHATEC’s
existing 10 universities/
institutions in Australia, New
ZealandandUSA.
Celebrations at Recipes!
Inaddition,SHATEC’sillustriousalumnichefs,CelebritychefEricTeo,PangKokKeongfromAntoinette,TonyKhoofromMarina
MandarinHotelandRandyChowfromTemasekPolytechniccreatedaspecialmenutocommemoratetheschool’sanniversary.The
exclusive4-CourseSetDinnerAnniversaryMenuwasservedatRecipeson7Juneand14June.
Aspartofits30
th
anniversarycelebrations,SHATECorganisedamonth-longseriesofworkshopsinMaytoofferthepublicbetter
insightsintosomeofitstrainingcourses.TheworkshopswereheldatRecipes–ABistrobySHATEC.
SHATEC INSTITUTES NEWS 11
SPOTLIGHT
1) What is your most memorable experience
whilst as a student at Shatec?
TheF&BServicetrainingconductedbyMrAlanLowe
hadcarvedanindeliblememoryinus.Weweremade
tosweatbycarryingtraysofbrickstosimulateserving
of drinks. We hated his guts then and always joked
thathemustbehavingatoughtimewithhispartner.
Thinking back, this exercise may seem silly but it
actuallytoughenedusmentally.
2) Share with us your success story and
how SHATEC has played a part in your
career development through the years.
After graduating from Shatec with a higher diploma
in hotel management, I started working at The
WestinStamford&WestinPlazaasaGuestRelations
Assistant.
Doingthe right thingat therighttime andplacehas
acceleratedmygrowthintheindustry.
Lookingback,IamthankfultobeenrolledinShatec.The
schoolhasequippedmewiththerelevantknowledge,
handsonexperienceandmostimportantly,ithasalso
givenmeahealthymindsettohandletryingmoments
atwork.
3) What is your advice to current SHATEC
students on how to be successful in the
hospitality industry?
Beginbyacquiringtherelevantknowledge,skillsand
experience.Learningisalifelongprocessandconstant
upgradingwillhelpyoustayrelevantintheindustry.
The hospitality industry provides abundant
opportunities.Atthesametime,itiscompetitive.Seize
theopportunitiesthatcomeyourway–bigorsmall-to
gaininvaluableexperience.Youneedtotemperyour
ambitionwithpatience.Romewasnotbuiltinaday,
so reaching the pinnacle of your career might take
someknocksalongtheway.
Thisissue,MrPekChinSiong,ExecutiveDirectorofHotelOperationsofMarinaBaySandswasinvitedtoshare
withushisjourneytosuccess.
Mr Pek Chin Siong is the Executive Director of Hotel Operations of Marina Bay Sands. In this role, he is responsible for the hotel operations of Marina Bay
Sands, taking care of 2,561 rooms, which includes the 195 suites in the integrated resort.
30 Years of Excellence in Hospitality Education
Apioneerinhospitalityandtourismeducation,SHATEChasseenmorethan30,000graduatespassthroughitsdoorsinthelastthree
decades.Itisthereforenotsurprisingthatwhereveryougointhehospitalityindustry,youwillinvariablymeetaSHATECgraduate.
Infact,overtheyears,SHATECisproudtosharethatithasproducedmanyprominentalumni,bothlocallyandinternationally.
SHATEC INSTITUTES NEWS12
Continuing Education &
Training Programme Calendar 2013
FoodandBeverage
Programme Title
Programme
Duration
Date
Fees
(SHA)
Fees
(Non-SHA)
SDF Training
Assistance
AP
Funding~
WSQ Prepare and Serve Coffee and Tea
Time : 9am to 6pm
Practical Assessment timing to be advised
16 2 & 3 Jul NA
$550.00
(before GST)
$495.00 NA
WSQ Follow Food and Beverage Safety and Hygiene
Policies and Procedures – English Workshop
Time : 9am to 6pm
Practical Assessment timing to be advised
8
2, 9, 16, 23, 30 Jul
6, 13, 20, 27 Aug
3, 10, 17, 24 Sep
NA
$150.00
(before GST)
$135.00 NA
WSET Level 1 Certificate in Wines
Time : 9am to 3pm (theory)
11 am to 11.45 am (assessment)
6.75
3 Jul
(exam on 10 Jul)
$454.75 $508.25 NA NA
WSQ Follow Food and Beverage Safety and Hygiene
Policies and Procedures – Mandarin Workshop
Time : 9am to 6pm
Practical Assessment timing to be advised
8
4, 15 Jul
5, 7 Aug
11, 19 Sep
NA
$150.00
(before GST)
$135.00 NA
WSQ Maintain Inventory
Time : 9am to 6pm
16
8, 9 Jul
9, 10 Sep
NA
$550.00
(before GST)
$495.00 NA
Up-selling and Suggestive Selling Techniques for
Food and Beverage Staff
Time : 1.30pm to 6pm
9
10, 11 Jul
12, 13 Aug
4, 5 Sep
$288.90 $321.00 $18.00 NA
WSQ Interact with and Serve F&B Guests
Time : 9am to 6pm
26
16, 18 Jul
24, 26 Sep
NA
$550.00
(before GST)
$495.00
NA
WSQ Prepare for Service (Mise-en-place)
Time : 9am to 6pm (Theory)
Practical Assessment timing to be advised
16
17
,
18 Jul
11, 12 Sep
NA
$550.00
(before GST)
$495.00 NA
Refresher Food Hygiene Course (Mandarin)
Time : 3pm to 7pm
4
17 Jul, 19 Aug,
18 Sep
NA $53.50 NA NA
Refresher Food Hygiene Course (English)
Time : 3pm to 7pm
4
18 Jul, 15 Aug,
19 Sep
NA $53.50 NA NA
WSQ Perform Hosting Duties
Time : 9am to 6pm
Practical Assessment timing to be advised
16
22, 23 Jul
18, 19 Sep
NA
$550.00
(before GST)
$495.00 NA
WSET Level 3 Advanced Certificate in Wines & Spirits
Time : 9am to 5pm (theory)
10am to 12.15pm (assessment)
27.08
23, 24, 29, 30 Jul
(exam on 1 Aug)
$1,872.50 $2,086.50 $189.56 NA
WSQ Set Up Venue
Time : 9am to 6pm
16
24, 25 Jul
4, 5 Sep
NA
$550.00
(before GST)
$495.00 NA
WSET Level 2 Intermediate Certificate in Wines & Spirits
Time : 9 am to 6 pm (theory)
11 am to 12pm (assessment)
15.92
6, 7 Aug
(exam on 14 Aug)
$856.00 $941.60 $111.44 $71.64
WSQ Supervise Bar Service
Time : 10am to 5pm
Practical Assessment timing to be advised
24
13 - 15 Aug
NA
$550.00
(before GST)
$495.00 NA
WSQ Provide Table-Side Service
Time : 10am to 4pm
Practical Assessment timing to be advised
18
13 - 15 Aug
NA
$550.00
(before GST)
$495.00 NA
SHATEC INSTITUTES NEWS 13
Continuing Education &
Training Programme Calendar 2013
Programme Title
Programme
Duration
Date
Fees
(SHA)
Fees
(Non-SHA)
SDF Training
Assistance
AP
Funding~
WSQ Provide Speciality Coffee Service
Time : 9am to 6pm
32
13 - 15 Aug
NA
$550.00
(before GST)
$495.00 NA
WSQ Maintain Display
Time : 9am to 6pm
Practical Assessment timing to be advised
16 21, 22 Aug NA
$550.00
(before GST)
$495.00 NA
WSQ Interact with Guests
Time : 9am to 6pm
Practical Assessment timing to be advised
16 28, 29 Aug NA
$550.00
(before GST)
$495.00 NA
WSQ Coordinate Food and Beverage Service
Time : 9am to 6pm
Practical Assessment timing to be advised
32 2 - 5 Sep NA
$550.00
(before GST)
$495.00 NA
WSQ Provide Buffet Service
Time : 9am to 6pm
Practical Assessment timing to be advised
32 9 - 12 Sep NA
$550.00
(before GST)
$495.00 NA
WSQ Provide Wine Service
Time : 9am to 6pm
Practical Assessment timing to be advised
40
16 - 18 Sep,
23 - 24 Sep
NA
$550.00
(before GST)
$495.00 NA
WSQ Provide Catering Service
Time : 9am to 6pm
Practical Assessment timing to be advised
30 26 - 29 Sep NA
$550.00
(before GST)
$495.00 NA
WSQ Prepare and Serve Non-Alcoholic Beverages
Time : 9am to 6pm
Practical Assessment timing to be advised
16
29, 30 Jul
25, 26 Sep
NA
$550.00
(before GST)
$495.00 NA
WSQ Prepare and Serve Alcoholic Beverages
Time : 9am to 6pm
Practical Assessment timing to be advised
32 27, 30 Aug NA
$550.00
(before GST)
$495.00 NA
Programme Title
Programme
Duration
Date
Fees
(SHA)
Fees
(Non-SHA)
SDF Training
Assistance
AP
Funding~
Up-selling and Suggestive Selling Techniques for
Front Office Staff
Time : 1.30pm to 6pm
9
8 - 9 Jul
1 - 2 Aug
2 - 3 Sep
$288.90 $321.00 $18.00 NA
Room Revenue Management
Time : 2pm to 6pm
12
10 - 12 Jul
20 - 22 Aug
30 Sep - 2 Oct
$428.00 $481.50
NA
NA
WSQ Provide Concierge Services
Time : 1pm to 6pm
35
15 - 19, 22, 23 Jul
19 - 23, 26, 27 Aug
2 - 6, 9, 10 Sep
NA
$550.00
(before GST)
$495.00 NA
WSQ Supervise Room Service
Time : 9am to 6pm, to be advised (Assessment)
24 29 - 31 Jul
NA
$550.00
(before GST)
$495.00 NA
WSQ Handle Guest/Resident Arrival
Time : 9am to 6pm, to be advised (Assessment)
28 13 - 16 Aug
NA
$550.00
(before GST)
$495.00
NA
Rooms(Housekeeping/FrontOfce)
SHATEC INSTITUTES NEWS14
Continuing Education &
Training Programme Calendar 2013
Programme Title
Programme
Duration
Date
Fees
(SHA)
Fees
(Non-SHA)
SDF Training
Assistance
AP
Funding~
Basic Conversational English Level 1
Time : 3pm to 6pm
30
1 - 5, 8 - 10 Jul
12 - 16,
19 - 21 Aug
2 - 6,
9 - 11 Sep
$460.10 $513.60 NA NA
Email and Memo-Writing Workshop
Time : 2pm to 6pm
8
4 - 5 Jul
1 - 2 Aug
16 - 17 Sep
$224.70 $256.80 $16.00
NA
Basic Conversational English Level 2
Time : 3pm to 6pm
30
15 - 19,
22 - 24 Jul
19 - 23,
26 - 28 Aug
23 - 27,
30 Sept - 2 Oct
$460.10 $513.60
NA NA
Communication&Language
Programme Title
Programme
Duration
Date
Fees
(SHA)
Fees
(Non-SHA)
SDF Training
Assistance
AP
Funding~
WSQ Promote Tourism
Time : 9am to 6pm
16
24 - 25 Jul
15 - 16 Aug
30 Sep - 1 Oct
NA
$550.00
(before GST)
$495.00 NA
Service Recovery Workshop
Time : 2pm to 6pm
8
30 - 31 Jul
21 - 22 Aug
26 - 27 Sept
$224.70 $256.80 $16.00
NA
WSQ Work Safely
Time : 9am to 6pm
12
6 & 7 Aug
NA
$550.00
(before GST)
$495.00
NA
WSQ Implement Marketing Strategies
Time : 9am to 6pm
44
23 - 27, 30 Sep
NA
$550.00
(before GST)
$495.00
NA
WSQ Develop Sales Proposals (Travels and Tours)
Time : 9am to 6pm
40
16 - 20 Sep
NA
$550.00
(before GST)
$495.00
NA
ServiceSkills/Others
Programme Title
Programme
Duration
Date
Fees
(SHA)
Fees
(Non-SHA)
SDF Training
Assistance
AP
Funding~
WSQ Service Guest Rooms (English)
Time : 1pm to 6pm, to be advised (Assessment)
40
17 - 19, 22 - 26 Jul
19 - 23, 26 - 28 Aug
2 - 6, 9 -11 Sep
NA
$550.00
(before GST)
$495.00
NA
WSQ Provide Bell Services
Time : 9am to 6pm
30 15 - 18 Jul
NA
$550.00
(before GST)
$495.00
NA
WSQ Supervise Housekeeping Operations (English /
Mandarin)
Time : 9am to 6pm, to be advised (Assessment)
28
29 Jul - 1 Aug
26 - 29 Aug
24 - 27 Sep
NA
$550.00
(before GST)
$495.00
NA
WSQ Service Other Public Areas and Back-of-House
Time : 2pm to 6pm
16
15 - 17 Jul
13 - 15 Aug
10 - 12 Sept
NA
$550.00
(before GST)
$495.00
NA
SHATEC INSTITUTES NEWS 15
Hotels Excel in the AON Hewitt
Best Employers in Singapore Awards 2013
Meritus Hotels & Resorts Signs MoU with
Funtasy Island Development
3 April 2013 – Asian hospitality chain
MeritusHotels&Resorts(MHR)hassigned
aMemorandumofAgreementwithFuntasy
Island Development (FID) Pte Ltd for the
managementofadeluxeresortdevelopment
comprising a 200-room condotel, a 230-
suite hotel, and an aggregate of 413-unit
villasonFuntasyIsland–envisionedtobe
the largest eco theme park and the rst
gatedislandcommunityintheworld.
Located on Riau Islands, Indonesia and
slatedto open in 2014,FuntasyIslandwill
househotelsuitesandvillascomplementing
retail, convention, dining and recreational
facilities – all spread over 810 acres of
pristine tropical islands situated between
BatamandSingapore.
Funtasy Island, located 16m south of Singapore
Establishedin2001,thebiennialAonHewitt’sBestEmployersstudy
isthemostextensiveresearchstudyinAsiaPacictoinvestigate
whatcomprisesanemployerofchoice.
Thisyear, 3 hotels receivedrecognitionas theBestEmployersin
Singaporebasedontheirperformanceinfourmeasurablefactors,
namely employee engagement, compelling employer brand,
effectiveleadershipandhighperformanceculture.
TheRitz-Carlton,MilleniaSingaporewasrecognizedastheBestof
theBestEmployerinSingapore,whileHolidayInnSingaporeAtrium
andRoyalPlazaonScottswerenamedBestEmployersintheHotels
category.Inaddition,theRoyalPlazaonScottswasrecognisedfor
itsCommitmenttoEngagement.
Congratulations to our SHA hotel members for receiving the
distinguishedachievement!
A mere 16 kilometres off the coast of
Singapore,FuntasyIslandwillbeaccessible
via a 20-minute luxury yacht or ferry ride
from the Harbourfront ferry terminal. The
island is approximately two-thirds the size
ofSentosaisland,with70%ofitstotalarea
beingpreservedasanaturesanctuary.Eco-
themed activities will include aquaculture
tours in the surroundingwaters as well as
naturetrails,allowingvisitorstoexplorethe
island’sunspoiledenvironment.
Upon completion Funtasy Island shall
be the rst development of its kind near
Singapore, keeping holidaymakers and
corporate travellers close to attractions
such as Universal Studios, Resorts World,
Marina Bay Sands, and Orchard Road,
whilst enjoying the natural seclusion of a
privateisland.
Speakingatthesigningceremony,MrChua
TianChu,MHRDeputy CEO, commented:
“We are thrilled to be partnering with
Funtasy Island Development in bringing
this one-of-a-kind resort development
into the international limelight. Adding into
the equation our signature brand of Asian
hospitalityandover40yearsofprovenhotel
management expertise, we are uniquely
positionedtodrivetheproductandservice
offerings of Funtasy Island’s hotel and
villas.”
HOTEL CIRCUIT16
Holiday Inn Singapore Atrium Commended
in the NTUC May Day Awards 2013
HolidayInnSingaporeAtrium marks
another achievement as it received
thePlaqueofCommendationAward
attheNTUCMay Day Awards2013
held at Orchid Country Club on 28
April2013.
Singapore,24 April 2013 – Carouselis once
againrecognisedas“BestBuffetRestaurant”
atAsiaOnePeople’sChoiceAwardsthisyear.
Theawardsceremony,organisedbyAsiaOne,
SingaporePressHoldings’leadingnewsand
lifestyle portal, honours the best brands and
products both in Singapore and the region,
basedentirelyonthepopularityvotescasted.
Thebestowalof“BestBuffetRestaurant”title
for the fourth year validates the relentless
effortsputinbytheCarouselteamtoupkeep
the dining and service standards. The team
behind Carousel, including Royal Plaza on
Scotts’ General Manager, Patrick Fiat and
Culinary Executive Chef, Abraham Tan, sit
down together in a weekly meeting called
“F&BExperienceCircle”togothroughguests’
feedback to address any areas of concern
andtorecognisecolleagueswhohavemade
adifferencewiththeirservice.Throughthese
regularreviews,theteamelevatesthedining
experience by making changes that are
relevanttotheevolvingneedsofourguests.
PatrickFiat,General Manager ofRoyalPlaza on Scotts, said,“We area proudwinner
of“BestBuffetRestaurant”onceagain.Thiswouldnothavebeenpossiblewithoutour
guestsandemployees,whosecontinuoussupportforthepastfouryearshasmadeus
oneofthebestbrandsintheindustry.Wewillcontinuestrivingtobetheirtopchoice.”
Carousel team receives Best Buffet Restaurant award from Adrian Tay, Editor of AsiaOne.
Carousel crowned Best Buffet Restaurant in
AsiaOne People’s Choice Awards for the fourth time
Mr.SamDavies,GeneralManager,
HolidayInnSingaporeAtriumsaid,
“I’m really proud of the team’s
achievement.Wearedenitelyliving
uptothenameofbeingoneofthe
bestcompaniestoworkin,asheer
testamenttoourrecognitioninthe
recent Aon Hewitt Best Employer
inSingapore2013awardwhichthe
hoteljustreceivedaswell.Iwould
like to thank all the team for their
commitmentanddedication.”
Nominated by the Unions,
Associations, Co-operatives and
Related Organisations, the award
recognises the hotel’s efforts in
developing its workforce and for
leadingchange.
HOTEL CIRCUIT
17
Singapore, 12 June 2013 – Far East Hospitality announced the
refreshofitsVillageportfolioofhotelsandresidences.Therefreshwill
seetherenamingoftheVillageproperties,inlinewithasharpened
brand proposition for guests of delivering unique, authentic local
experiences which is comfortable and memorable in a seamless
manner. In addition, refurbishments will be unveiled for six of the
eightVillageproperties.
AsSingapore’slargestoperatorofhotelsandresidences,thisispart
ofFarEastHospitality’sbroaderstrategytorefreshguestexperience
andprovideauniedthemeacrosstheVillagebrandwhiledelivering
Singapore-inspiredhospitalitytoguests.
OntheVillagebrandrefresh,MrArthurKiong,FarEastHospitality’s
Chief Executive Ofcer said, “Today’s generation of savvy guests
want authentic, differentiated experiences. The Village brand has
always been about providing these unique, local experiences
through harnessing the strengths of the locales, and our guests
have consistently told us that they appreciate the localized
Singaporeexperience thatVillagepropertiesprovide.As a home-
grownhospitalitybrand,theFarEastbrandofhospitalityisonethat
isSingapore-inspiredandwearebringingthistolifebyhavingeach
Villagepropertydrawinspirationfromtheimmediatesurroundings
tobeinfusedintotheguestexperience.”
Hotel Re!’s Re!Healthy Programme
for Staff and the Usage of Alkaline Water
Unified Village branding
With its strategic locations within Singapore’s cultural enclaves,
Villagehotelsandresidencesdrawinspiration andvitalityfromits
surroundingneighbourhoodtoprovideguestswithopportunitiesto
experienceandexplorethecultureandlocalofferingsbylivinglike
alocal.
These include regularly updated Walking Guides for guests at
the respective precincts such as Kampong Glam, Little India and
RobertsonQuay.
Guests staying at Village Hotel Albert Court (formerly known as
AlbertCourtVillageHotel)andVillageHotelBugis(formerlyknown
as Landmark Village Hotel) can expect to taste Indian Kul ice-
cream, Chinese stuff buns and Malay pastries with Multicultural
Food Tasting activities. Village Hotel Changi (formerly known as
Changi Village Hotel) is also offering activities like cycling, yoga,
zumba classes as well as day trips to Pulau Ubin for its guests.
Thehotelprovidesbicyclerentalfortheconvenienceofgueststo
commutearoundthesurroundingvicinity.
Laterthisyear,thePeranakan-inspiredVillageHotelKatong,which
isalsotheagship hotel for the Villagebrand,willopenitsdoors
to guests. Located in the heart of Katong, Village Hotel Katong
is a smoke-free hotel that will feature the Peranakan heritage of
Singapore’s eastern regions of Katong and Marine Parade with
StraitsChinesedesignaccents.
Far East Hospitality unveils refreshed
Village Hotels & Residences
12June2013–Weallknowhowdifcultitcanbetotryandmaintainahealthylifestyleinthemidstofourhecticschedules.Anditisalways
encouragingwhenthecompany’smanagementdecidestogotheextramiletogetstaffontheirfeet.
KYK Alkaline Water
Also,toensurethatallofusatHotelRe!remaininthepinkofhealth,the
managementdecidedtopurchasetheKYKGenIIIonizer,inconjunction
withourPICGrantwhichdispensesdrinkablealkalinewater.A30year
longresearchbyDrKimYoungKwi,founderoftheKYKAlkalineWater
Ionizers,ledtoadiscoverythattheconsumptionofalkalinewater,ata
levelof9.0foradultsand8.5forchildren,wasessentialtorestorethepH
balanceinourhighlyacidicbodies,boostimmunity,decelerateagingand
allowustogetproperlyhydratedandenergizedtofacethechallengesof
eachday.
Re!Healthy Programme
Inabidtoinciteahealthierlifestyleamongsttheir
staff,HotelRe!hasstartedaRe!HealthyProgrammein
conjunctionwithourWorkplaceHealthGrant.Eachweek,
staffareencouragedtoparticipateininvigoratingexercise
routineswhichincludeYogaandZumba,andengagein
educationalhealthtalkssuchastheInuenzaHealthTalk,
EatingRightinthe21stCenturyand7KeystoResilience
todate.
Village refurbishment plans
AspartoftheVillagebrandrefresh,thevariouspropertieswillalsoundergorefurbishmentinrooms,façadeandfacilities.
VillageHotelAlbertCourtandVillageHotelChangiwillundergotheupgradingofitsDeluxeandSuperiorrooms,andVillageHotelBugiswill
upgradeitsDeluxeandClubrooms.Thehotelrefurbishmentswilladaptcontemporarymotifsfromitssurroundingprecinctstoreectthe
richSingaporeheritageandculturethatguestscanexperience.
Therefurbishmentworksarecurrentlyinprogressandisexpectedtobecompletedbytheendoftheyear.
TOURIST TRACKS
18
HOTEL CIRCUIT18
Singapore, May 20, 2013 – Singapore has emerged as the only
AsiancityintheTopTenConventionCitiesintheworldalongside
Vienna,Madrid,Paris,BerlinandBarcelona,accordingtothelatest
Global Rankings by the International Congress and Convention
Association(ICCA).Singaporehas alsomaintaineditsposition as
Asia’sTopConventionCityfor11yearsrunning.In2012,Singapore
hostedarecordof150ICCAevents,thehighestsofar,representing
a5.6percentincreasefrom142in2011,comparedtothe4.4per
centincreasefrom2010to2011.
TheaccoladecomesafterastellaryearforSingaporetourismasthe
countrywelcomed arecordhigh 14.4 million visitors, an increase
ofninepercentfrom2011whiletourismreceiptsstoodatS$23.0
billion,anincreaseofthreepercentfrom2011.For2013,Singapore
forecasts tourism receipts to grow to between S$23.5 – S$24.5
billion,andvisitorarrivalstobetween14.8–15.5million.
There was also robust performance in the Meetings, Incentives,
Conventions and Exhibitions (MICE) industry, which saw BTMICE
visitorarrivalsriseto2.5millionfromJanuarytoSeptember2012,
representing a six per cent year-on-year growth. Expenditure by
these business visitors rose seven per cent year-on-year to an
estimatedS$4.29billion.
Thiscomesafterasuccessfulyearofhosting18worldcongresses
in 2012, including a number of rst-in-Asia or Singapore events
From to event title
30 Jul 05 Jul International Conference on Materials for Advanced Technologies
01 Jul 04 Jul SCM Logistics World Asia 2013
10 Jul 12 Jul Office Expo Asia (OEA) 2013
10 Jul 12 Jul Singapore Gifts & Premiums Fair (SGPFair) 2013
11 Jul 13 Jul International Conference on Managing the Asian Century
11 Jul 14 Jul 26
th
APACRS Annual Meeting
17 Jul 19 Jul PALME Asia 2013
23 Aug 24 Aug
2
nd
AMM-AMS-HKAM Tripartite Congress & 47
th
Singapore-Malaysia
Congress of Medicine
02 Sep 04 Sep Asia Trade Finance Week 2013
02 Sep 05 Sep Shared Services and Outsourcing Week Asia 2013
02 Sep 08 Sep 2
nd
Quintessence International Dental Conference
09 Sep 11 Sep Joint 7th SELF Biennial Conference and ERAS Conference 2013
09 Sep 10 Sep Sustainable Building 2013
11 Sep 13 Sep FlexPo 2013
11 Sep 13 Sep International Green Building Conference 2013
11 Sep 13 Sep BEX Asia 2013
20 Sep 24 Sep 31
st
Asian Composers League Festival and Conference
27 Sep 28 Sep Singapore Health and Biomedical Congress 2013
Calendar of Conventions & Exhibitions
(Jul – Sep 2013) (Source: STB Calendar of Events)
2012 in numbers
• 14.4 millionvisitorarrivals
• S$23 billionintourism
receiptsachieved
• 87%AverageOccupancy
Rate
• S$222RevenuePer
AvailableRoom
• S$257AverageRoom
Rate
STB’s Forecast for
2013
• 14.8to15.5millionVisitor
Arrivals
• S$23.5toS$24.5billionin
TourismReceipts
(Source: Singapore Tourism Board)
suchastheCongressoftheInternationalCouncilforCommercial
Arbitration, International Association of Gaming Regulators
Conference, Young Presidents’ Organisation Global Leadership
Summit, World Conference on Tobacco or Health, World Nut and
DriedFruitCongressaswellasGlobalMBALeadershipConference
&Expo.
MsNeetaLachmandas,AssistantChiefExecutiveoftheSingapore
TourismBoard(STB),commented,“The competition inthe global
meetingsarenahasneverbeenkeener,andSingaporeisupagainst
manyworthycitiesgoingfortheMICEbusiness.Webelievethatwe
aremovingintherightdirectionbyprovidingoriginalcontent,incisive
insightintoleading-edgediscussionsandplatformsfornetworking
andexchangeopportunities.Wewillalsocertainlycontinuetowork
withpartnerstostrengthenoureventscalendaranddeliverquality
meetingstoourdelegates.”
Upcoming key conventions that are rst-in-Asia or Singapore
includethe79thWorldLibrary&InformationCongress2013,World
Engineer’sSummit2013,Interspeech2014,2013IEEESymposium
SeriesonComputationalIntelligence,9thInternationalSymposium
on Bilingualism 2013, CICILS World Pulses Convention 2013,
International Society of Magnetic Resonance in Medicine Annual
Meeting2016,WorldCongressonCosmeticDermatology2014,and
International Federation of Landscape ArchitectsWorld Congress
2018.
Singapore emerges as the only
Asian Top 10 Convention City this year
TOURIST TRACKS
19
THE SHA ASSOCIATE MEMBERS
THE SHA HOTEL MEMBERS
Hotel81(DICKSON)
Hotel81(GEYLANG)
Hotel81(STAR)
HotelFortCanningSingapore
HotelGrandCentral
HotelGrandChancellor
HotelGrandPacic
HotelMiramar(S)Ltd
HotelRe!@Pearl’sHill
HotelRoyal
HotelRoyal@Queens
HotelSupreme
ibisSingaporeonBencoolen
ibisSingaporeNovena
InnotelHotel
Jayleen1918Hotel
Klapsons,TheBoutiqueHotel
InterContinentalSingapore
LinkHotel
MHotelSingapore
MandarinOrchardSingapore
MandarinOriental,Singapore
MarinaBaySands
MarinaMandarinSingapore
MoonHotel
MovenpickHeritageHotelSentosa
NaumiHotel
NaumiLiora
NewMajesticHotel
NostalgiaHotel
NovotelSingaporeClarkeQuay
OasiaHotel
OrchardHotel
OrchardParadeHotel
PanPacicOrchard
PanPacicSingapore
ParcSovereignHotel
ParkAvenueChangi
ParkAvenueRochester
ParkHotelClarkeQuay
ParkRegisSingapore
ParkroyalonBeachRoad
ParkroyalonKitchenerRoad
ParkroyalonPickering
Peninsula.ExcelsiorHotel
PerakHotel
QualityHotelMarlow
TheQuincyHotel
RafesHotel
RamadaSingaporeatZhongshanPark
TheRegentSingapore
RELCInternationalHotel
RendezvousGrandHotelSingapore
ResortsWorldatSentosa(BeachVillas,
CrockfordsTower,EquariusHotel,Festive
Hotel,HardRockHotel,HotelMichael)
TheRitz-Carlton,MilleniaSingapore
RiverviewHotel
Ro
bertsonQuayHotel
RoyalPlazaonScotts
SantaGrandHotelEastCoast
TheScarletHotel
TheSeacareHotel
TheSentosaResort&Spa–ABeaufortHotel
Shangri-LaHotel
Shangri-La’sRasaSentosaResort,Singapore
SheratonTowersSingapore
SingaporeMarriottHotel
SloaneCourtHotel
South-EastAsiaHotel
TheStRegisSingapore
StudioMHotel
SwissotelMerchantCourt,Singapore
SwissotelTheStamford,Singapore
TradersHotel
VHotelLavender
ValueHotel-Thomson
VillageHotelAlbertCourt
VillageHotelBugis
VillageHotelChangi
VillageHotelKatong
WSingaporeSentosaCove
WanderlustHotel
WangzHotel
YorkHotel
ManpowerSingapore
NanyangPolytechnic
NTUCClub
OrchidCountryClub
PastaFrescaDaSalvatorePteLtd
PinedaleTradingPteLtd
TheQuaysideGroupPteLtd
RepublicofSingaporeYachtClub
RepublicPlazaCityClub(S)PteLtd
SAHotelManagementPteLtd
TheSAFWarrantOfcersandSpecialistsClub
SelectGroupLtd
SiaHuatPteLtd
Simmons(SoutheastAsia)PteLtd
SingaporeExhibitionServicesPteLtd
SingaporeIslandCountryClub
SingaporeMeritusInternationalHotelsPteLtd
SingaporeRecreationClub
SingaporeSwimmingClub
SingaporeTelecommunicationsLimited
Somerville(Singapore)PteLtd
StarhubLtd
TheTanglinClub
TraneSingapore
UnileverSingaporePteLtd
YHS(Singapore)PteLtd
AmaraSanctuaryResortSentosa
AmaraSingapore
AscottRafesPlaceSingapore
AqueenHotel-Balestier
BayHotelSingapore
BayviewHotelSingapore
BeachHotel
BencoolenHotel
BerjayaHotel
BroadwayHotel
C
apellaHotel,Singapore
CapriByFraserChangiCity,Singapore
CarltonHotel
ConcordeHotelSingapore
ConradCentennialSingapore
CopthorneKing'sHotelSingapore
CrownePlazaChangiAirport
DaysHotelSingaporeatZhongshanPark
DorsettSingapore
TheElizabethHotel
FairmontSingapore
FortunaHotel
FourSeasonsHotel
FragranceHotel-Ruby
FragranceHotel-Sapphire
TheFullertonHotel
TheFullertonBayHotelSingapore
FuramaCityCentreSingapore
FuramaRiverFrontSingapore
TheGalleryHotel
GoodwoodParkHotel
GrandCopthorneWaterfrontHotel
Singapore
GrandHyattSingapore
GrandMercureRoxyHotel
GrandParkCityHall
GrandParkOrchard
Hangout@MountEmily
HiltonSingapore
HolidayInnSingaporeAtrium
HolidayInnSingaporeOrchardCity
Centre
Hotel1929
TheAmericanClubSingapore
AuricPacicMarketingPteLtd
BatamViewBeachResort
CareerStarInternationalPteLtd
CofelySoutheastAsiaPteLtd
DocomoIntertouchPteLtd
GRIDCommunicationsPteLtd
HimawariPteLtd
HPLHotels&Resorts
InstituteofTechnicalEducation(ITE)
Jack’sPlaceHoldingsPteLtd
KaplanHigherEducation
KeppelLandHospitalityManagement
PteLtd
(as at 30 Jun 2013)